Showing papers in "Library Management in 2022"

Thriving in the post-Covid-19 era: a new normality for libraries' service offering

Abstract: PurposeSocial distancing and physical closure triggered by the Covid-19 pandemic put the libraries' viability under stress. Although the spread of the pandemic enacted a new normality for library management, little is known about the ingredients that are needed in the recipe for increased libraries' attractiveness. The article addresses the current gap in the scientific knowledge, unveiling what libraries can do to thrive in the post-Covid-19 era.Design/methodology/approachSecondary data were collected from the census study accomplished in 2020 by the Italian Institute of Statistics on a large sample (n = 3,531) of libraries operating across Italy. Three regression models were run to obtain evidence of the factors affecting the capability of small-, medium- and large-sized libraries to attract users amidst the Covid-19 pandemic.FindingsDigitization did not significantly add to the attractiveness of libraries. Users appreciated the enrichment of loan services: more specifically, enabling people to access loan services online boosted the libraries' attractiveness. Furthermore, virtual reading groups, online laboratories and social networking improved the libraries' ability to attract users. Medium-sized libraries involved in literacy promotion reported a larger number of users.Practical implicationsLibraries should reframe their encounter with the audience sticking to a cyber-physical perspective, exploiting digital tools to establish a continuous exchange with users and engage them in a service experience which is aimed at individual and collective empowerment.Originality/valueThe article advances the understanding of the new normality heralded by the Covid-19 pandemic. Moreover, it illuminates avenues for further development to shed light on the libraries' ability to thrive in the post-pandemic era.

Readiness of academic librarians towards the use of robotic technologies in Nigerian university libraries

Abstract: PurposeThe purpose of the article is to investigate readiness of academic librarians toward the use of robotic technologies in Nigerian university libraries. The article provides further insights on the following areas: •What are the levels of readiness of university libraries in Nigeria towards robotic technologies in terms of digital infrastructure, policy framework and human development for the adoption and use of robotics in the libraries? •What services are available in the university libraries that can be handled by robotic technologies? •Are academic librarians aware of the potential benefits of robotics in library operations? •What are the potential challenges that university libraries may face in the adoption and use of robotic technologies?Design/methodology/approachThe study is a survey research anchored on positivism paradigm. The questionnaire was used as data collection instrument. Furthermore, 100 academic librarians were selected from the ten purposively selected ten universities. Snowballing sample technique was used to select ten academic librarians from each of the university libraries.FindingsThe findings of the study revealed that the readiness of university libraries in Nigeria towards the adoption and use of robotic technologies in Nigeria is nothing to write home about. It indicates that university libraries in the country are not ready to adopt the use of this technology despite the high benefits they have to offer in library operations.Research limitations/implicationsThe limitations of the study lay on the fact that very few librarians from each of the selected university libraries were selected; and at the same time, it covers only ten university libraries in the country.Originality/valueThe study is very important to university library management on the necessary steps that need to be taken for the effective adoption of robotic technologies. This research can be a guide to them. In addition, the empirical analysis of the study contributes to social informatics development in Nigeria.

Academic library services extension during the COVID-19 pandemic: considerations in higher education institutions in the Gauteng Province, South Africa

Abstract: PurposeThis paper aimed to determine the extent to which academic libraries and information services were extended due to the emergence of COVID-19 in the Gauteng Province, South Africa.Design/methodology/approachFounded on a pragmatism paradigm, the sequential explanatory research design was adopted to engage with participants and respondents on their experience of library services extensions to support users during the COVID-19 pandemic. Data were collected using online questionnaires and interviews. Cluster and purposive sampling were used and data for the quantitative part were analyzed using the Statistical Package for the Social Sciences (SPSS), whilst qualitative data were analyzed manually.FindingsFindings revealed that academic libraries operating in a higher education environment provided extensive support to remote users during the COVID-19 pandemic. This was done through the utilization of a variety of technology utilization, ranging from traditional e-mail support to the use of technology related to Artificial Intelligence such as the BOTsa, which is a Chatbot aimed to assist users in receiving speedy responses to library-related inquiries.Originality/valueThis study is unique in that it focuses on academic libraries that operate in higher education environments where support for achieving academic endeavors becomes imperative to ensure the smooth execution of teaching and learning activities within the restrictions put in place due to the COVID-19 pandemic. Adaptions and improvements to academic library services during and post-COVID-19 era were successful in ensuring that remote users could obtain similar services and access to information as was the case before the outbreak of the COVID-19 pandemic.

Digital preservation of information sources at academic libraries in Jordan: an employee’s perspective

Abstract: Purpose Digital preservation requires new skills and collaboration among library staff to maintain long-term access to information resources. Digital content and digital technologies pose a serious challenge to information institutions to continue to select, preserve and access information resources. However, there is an urgent need to increase awareness of the new trends in the partnership between research communities and academic libraries; there is also a need for new digital preservation-related skills among librarians. Therefore, this research aims to investigate the benefits, importance, requirements and challenges of digital preservation in academic libraries in Jordan. Design/methodology/approach A questionnaire was disseminated to 150 library staff working at the 10 public universities in Jordan, with 133 questionnaires suitable to analyze with a response rate of (88.6%). Findings The results indicate a moderate perception of the benefits and importance of digital preservation, as well as the requirements and challenges in academic libraries in Jordan to carry out the digital preservation process. This indicated the importance of increasing the academic libraries' – specifically academic libraries in Jordan – awareness of the vast and important benefits of digital preservation to maintain long-term access to information. It was noted that factors such as sex, experience, educational level and specialization did not affect the results. Practical implications The findings will provide insights for other academic libraries on how to plan and develop preservation policies to maintain access to information. Social implications Access to information is a human right that contributes to the advocacy of sustainable development, and hence, digital preservation can facilitate long-term availability and accessibility to information. Originality/value This paper provides insights and practical solutions for academic libraries in response to technological development and the change requirements. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.

Public library use, demographic differences in library use and users' perceptions of library resources, services and place

Abstract: PurposeThe study aimed to investigate public library users' most frequent and least frequent activities in the library and demographic differences in the use of public libraries. The study also explored library users' perceived importance of library resources, services and the value of the library as a place.Design/methodology/approachQuantitative research design and survey research method were used to achieve the objectives of the study. A multistage sampling technique was employed to approach the targeted population. At the first stage, ten functional libraries of Lahore were selected purposively. The targeted population was users of the ten public libraries of the Punjab, Lahore. At the second stage, convenience sampling was used to collect data from public library users. The instrument of the research study was the questionnaire and it was developed with the help of the literature and administrated personally. The questionnaire was distributed to 384 public library users of the Lahore district and 301 questionnaires were returned out of 384.FindingsThe results of the study showed that library users frequently visited the library for reading personal books and examination preparation; however, they never or rarely used e-databases, photocopy and printer services, computer stations, the internet, library catalog and socialization with friends. Significant differences were found among public library users in their public library use on the basis of gender, age, designation and academic qualification. The library collection played a very important role in developing the community's reading habits, supporting academic achievements and self-grooming.Practical implicationsThe results of the study suggest that public librarians can expand library reading halls space and provide a comfortable reading environment for the users. Library community programs are helpful in lifelong learning; therefore, the library should organize community programs (i.e. storytelling sessions, workshops and interactive sessions) for their users. Public libraries can strengthen their services by considering demographic differences in public library use.Originality/valueThe study is valuable as it will examine the public libraries' use, demographic differences in use and users' perceived importance of library resources, service and place in Pakistani context. Very few studies investigated gender differences in public library; however, this study's findings will contribute to knowledge by examining various demographic differences in library use.

Role of academic libraries in the achievement of quality education as a sustainable development goal

Abstract: PurposeThis study explored the role of academic libraries in the achievement of quality education as a Sustainable Development Goal.Design/methodology/approachThe study adopted a qualitative research approach and descriptive case study design. This study focuses on academic libraries from four universities in Ghana. From each university, the researchers purposely selected four respondents, comprising the heads of the libraries, deputies, and two assistant librarians or library assistants. Primary data were collected through semi-structured interviews, observations and document reviews. The results were analyzed and presented in descriptive and interpretive forms.FindingsThe study established that the majority of the library staff were aware of the sustainable development goal, SDG 4. The libraries provided relevant materials to support students’ learning, organize training on information literacy and engage library patrons in periodic information literacy programs to create awareness of the SDG 4. Since the libraries do not have their own internally developed policies on the SDG 4, they depend on the general United Nations (UN) document on the SDG and SDG 4 as a guide in information delivery; and the general policies on information delivery, teaching and quality assurance of the universities in general and the libraries in particular. The study concluded with a framework to guide the successful accomplishment of the SDG 4 in libraries.Research limitations/implicationsThe study focused on academic libraries in Ghana and adopted the purposive sampling technique which makes it assume a weak power of generalization.Practical implicationsThe study has implications for academic libraries and librarians in Ghana in achieving the SDG 4. It will guide librarians and academic libraries in formulating policies to guide them in their activities. The framework developed as a result of the findings will equally guide the librarians in their quest to provide information to achieve the SDG 4.Originality/valueThis study's originality lies in its articulation of academic libraries' initiatives in the actualization of the SDG 4 in Ghana with a developed framework to guide librarians and academic libraries. Academic libraries and librarians who are eager to contribute their quota to the achievement of the SDG 4 will find this study useful.

Perception of international students on the role of university library during COVID-19 lockdown in Hungary

Abstract: Purpose This research study investigated the perception of the international students on the role of the university libraries in Hungary during the COVID-19 online learning period, the research study sought to establish the level of fulfillment the university libraries had on international students’ information needs. This study was necessitated by the fact that most of the international students came from different backgrounds and cultures. Design/methodology/approach The study adopted a quantitative research approach; the study used the online survey tool Google Forms, data were collected from three universities in Hungary that hosts most international students, Eötvös Loránd University (ELTE), Budapest University of Technology, and Economics (BME) and Budapest Business School Faculty of Finance and Accountancy (BGE). The targeted sampling population was 60 international students comprising 30 postgraduate and 30 undergraduate international students; a simple stratified random sampling method was used to collect the data. The findings were analyzed using the descriptive statistics method. Findings The study established that most international students never relied on their university library electronic resources, when accessing electronic resources they mainly accessed using Google search engine, this feedback can be associated with the fact that most students never attended library orientation and neither did they have information literacy training during the lockdown. Students experienced the following challenges, lack of adequate study literature, the language barrier in accessing some information, digital information illiteracy, etc. The recommendation of this study is that there is a need to offer frequent literacy studies, provide more digital resources and enhance more and easy accessibility of information resources. Research limitations/implications The research was confined to strictly using online survey tools due to the fact that students were isolated everywhere in Budapest, and the COVID-19 guidelines of 1.5-meter rule and social distance were still in force during the time these data were collected. Originality/value The study brings new limelight on the struggles international students in Hungary endured during the COVID-19 lockdown, and their perception of the role of university libraries, it equally establishes significant roles of the universities library in supporting international students.

An assessment of the impact of professional development and training on job performance of library staff in Federal University Oye Ekiti libraries, Nigeria

Abstract: PurposeThe purpose of this paper is to assess the impact of professional training and development for librarians/library staff in the southwest, Nigeria; especially the Federal University of OyeEkiti, Nigeria. Thus, this study intends to assess the impact of staff professional development and training on the job performance of library staff in the Federal University Oye Ekiti, Nigeria.Design/methodology/approachThe descriptive survey research design was used in carrying out this study. The population of study cuts across all library staff/attendants in the Federal University Oye Ekiti departmental, faculty and the university libraries. The purposive sampling technique was used in selecting the sample for the study (77 library staff). Research instruments, developed by the researchers, Staff Development Programme Questionnaire (r = 0.79), Staff performance Questionnaire (r = 0.81), Challenges of Staff Professional Development and Training Questionnaire (r = 0.82), were used for data collection. The data were analysed using descriptive statistics (frequency counts and percentages, mean and standard deviation) and inference statistics (correlation and one-way ANOVA) at a 5% level of significance.FindingsResults revealed that the level of the job performance of library staff in Federal University Oye-Ekiti (FUOYE) is high; there is a positive and statistically significant relationship between the professional development of library staff and their performance in the job; professional development and training of library staff significantly impact their job performance; orientation, in-house training, seminars, on-the-job training and instructor-led training.Research limitations/implicationsThe study was limited to the university libraries in the Federal University Oye Ekiti, Nigeria. The variables used in this study were restricted to training and development of library staff and job performance of librarians in FUOYE, and professional development programmes available for FUOYE librarians.Practical implicationsOther forms of professional development programmes such as Distance Educational Programmes, Conferences/Workshops, Study visits, Formal professional library education and TETFUND Programmes should be made available for university library staff. Universities should always organise staff professional development programmes; since it enhances the job performance of library staff.Originality/valueThis article is original and has not been published elsewhere.

An empirical study of collection assessment based on the quality–utility–value theory

Abstract: PurposeThe purpose of this paper is to build a more scientific and refined collection assessment indicator system and examine the state of the collections, and adjusting collection development planning.Design/methodology/approachTo analyze the weaknesses in the current assessment indicator system, advance the quality–utility–value Theory of collection assessment, introduce the advantages of the theory, use it to construct a collection assessment indicator system and clarify the content of each assessment indicator.FindingsEmpirical analysis of the foreign language collection of the National Library of China verified the scientific nature and feasibility of the assessment indicator system based on the quality–utility–value Theory.Research limitations/implicationsThe indicator system should be more detailed according to the needs, and the scoring standard can be clearer.Practical implicationsAccording to the quality–utility–value Theory or based on such an assessment indicator system, libraries can build an indicator system related to their own libraries.Social implicationsBuilding a good collection assessment, it is very important In today’s library tight funds, after the outbreak of COVID-19. With the value dimension, the collection assessment of the library is more objective, comprehensive and three-dimensional.Originality/valueThis paper considers how to construct a collection assessment indicator system with the new theory, the quality–utility–value Theory; it is three-dimensional. Well, the collection value is not clearly measured and expressed in the indicator system before. Using this theory, this paper makes an empirical study on the evaluation of the foreign language collection of the National Library of China.

Face-to-face with the new normal: libraries' readiness and perspectives toward the changing service environment

Abstract: Purpose This paper seeks to explore how library management in academic and school institutions has been adapting to the changes brought about by the global COVID-19 pandemic. It discusses how their priorities have shifted in reinventing their strategic plans and innovative library responses; and their readiness to meet new expectations to support their communities, as necessitated by the changes. Design/methodology/approach Employing the change readiness concept as a framework, it encompasses inquiry into the library management's response to the changes in the service and work environments at the onset of change, while in the process of adapting to the current changes, and readiness to the perceived changes in the next normal future service environment. Quantitative design was employed for this study, and self-selection strategy as a non-probability sampling technique was used in collecting data from respondents. Target respondents were head librarians. An online questionnaire was used as instrument for data gathering, which was tested valid and reliable. Findings Findings reveal that respondents have achieved quite a lot in preparing to adapt to change and generally agree that they are ready to deal with the perceived, future-wise changes in all aspects. Research limitations/implications The study was open to all types of libraries as subjects; however, one-person libraries were excluded. Being self-selected, the respondent group for this study is not a true representative of the target population. Data analysis was strictly based on the gathered results. Practical implications The study offers insights on the value of integrating measures pertinent to the emergence of new roles and needs in the changing service environment. Originality/value The results of the study are seen to have a potential contribution to the library organization's growth as they oversee their operations, prospectively.

Information needs and information-seeking behaviour of maritime students: a systematic literature review using the PRISMA method

Abstract: PurposeDigital information seeking behavior incorporates the effective information seeking, retrieving and using in maritime studies. Moreover, digital information literacy skills support the employment of digital tools and information databases for decision making and for performing specific tasks online. The main aim of this paper is to explore the relevant research for the information needs and information seeking behaviour of maritime students.Design/methodology/approachA systematic literature review over scholarly publications in English language over the last decade was performed through PRISMA method.FindingsThe systematic literature review resulted to 22 related publications that are consistent with the criteria of the systematic literature review. These publications are analysed and discussed. The need for further research in the area of information seeking behaviour of students of maritime studies as well as of digital information literacy is exposed.Originality/valueThis work explores the behavioural patterns surrounding the central role of information for maritime students as well as for decision-making in the maritime sector. Digital information literacy competencies are discussed in order to be included in the curricula of maritime studies.

Aligned but not integrated: UK academic library support to mental health and well-being during COVID-19

Abstract: PurposeTo discover how UK academic libraries sought to support student mental health and well-being during the COVID-19 pandemic.Design/methodology/approachThe data was from a 24-question survey of UK universities distributed in May 2021 which received 56 responses from 47 different Higher Education Institution libraries. Descriptive statistics are combined with thematic analysis of open text comments.FindingsLibraries were undertaking a wide range of activities, targeted chiefly at students and broadcast via Twitter, other social media and library web sites. The problem being addressed was the stresses of studying in the context of the pivot online and isolation caused by social distancing. Digital well-being seemed also to be an increased concern. COVID-19 had proved the value of digital support but created a number of challenges such as loss of physical space, communication barriers and lack of extra resource. The role had a somewhat informal place in the organisation. Overall library activities were aligned but not strongly integrated into institutional efforts.Research limitations/implicationsThis was a study in one specific national context with a relatively limited number of total responses. There could be a non-response bias where respondents were doing more than was typical in the sector.Originality/valueThe paper is one of the first papers to gather sector wide data and move beyond case studies of what individual libraries due to support to mental health and well-being. It also offers a case study of the impacts of COVID-19 on management pointing to its catalysing the digital shift, creating constraints on resources and communication and prompting the emergence of staff well-being as a consideration in management decision making.

First steps towards shared print collaboration in Sweden

Abstract: PurposeThis paper reports the development in Sweden during the last few years on shared print cooperation. In June 2022, 30 libraries signed a letter of intent on cooperation on preservation and withdrawal of print material. By taking joint responsibility for long-term preservation, libraries aim to secure access as well as diversity and breadth in the collections. Design/methodology/approachAs a first practical step, the working group is conducting a national collection analysis using metadata in the national catalog LIBRIS.FindingsThe paper presents the preliminary results of the collection analysis and discusses the next steps for the collaboration. Originality/valueThe Swedish collaboration is one of many European and international collaborations on print archiving, and as such being of interest to a global library field.

Information-seeking behaviour of students at a Caribbean University during the COVID-19 pandemic

Abstract: PurposeThis study investigated how students of the Faculties of Humanities and Education and Social Sciences at a Caribbean University sought information during the COVID-19 pandemic, identified challenges they experienced in seeking information for academic tasks and how satisfied they were with the Library's provision of electronic resources and services during this period.Design/methodology/approachA quantitative survey design was adopted for this study. Data were collected using an online questionnaire. Descriptive and inferential statistics were used to analyse the data.FindingsThis study revealed that undergraduates relied upon lecture notes to complete assignments during the COVID-19 pandemic. Undergraduate students have developed a definite information-seeking pattern, which did not change during the pandemic. They tend to use information channels that require the least effort. Postgraduate students used a variety of Library information channels but primarily used electronic journals. On the whole, students experienced challenges while seeking information via the channels provided by the Library. Students were neither satisfied nor dissatisfied with the Library's provision of electronic resources and services.Research limitations/implicationsThe study used non-probability sampling and only included students from two faculties at one university. As a result, the findings may not be generalized to the entire student population or all Caribbean universities.Practical implicationsThe results of this study can be used to identify the difficulties students are having in accessing information from the Library and gauge service delivery.Originality/valueThis paper contributes to the scholarship from the Caribbean written to show whether students' information-seeking behaviour changed during the COVID-19 pandemic.

Exploring the reviews of Google Maps to assess the user opinions about public libraries

Abstract: PurposeIn present networked society, almost all the entities are present on Google Maps. Google Maps has become the first preference for the users for searching and retrieving information about any place. Google Maps provides an opportunity for a user to post ratings and reviews for an entity, including public libraries about their facilities and services, etc. This study explores how users of public libraries in Delhi (India) use Google Maps to share their opinions on library facilities and services and to assess whether Google Maps have the potential to act as an interactive feedback system between users and the authorities.Design/methodology/approachThe Google Maps platform was used as a data source. To classify reviews into distinct categories, a content analysis was performed. Further Sentiment analysis of reviews was executed to highlight the positive, negative and neutral aspects of selected libraries. Moreover, reviews, endorsements and ratings of library products and services were also checked.FindingsThe research reveals that the culture of posting online reviews is increasing day by day and most of the reviews are posted in the English language, with Non Local Guides as the most prolific reviewers. In the reviews, the total number of topics discussed were 685, of which (70.51%) contained positive sentiments, (15.32%) were negative and (14.1%) were neutral reviews. The majority of the negative topics were discussed among the staff category, followed by facilities. Environment and children's areas received positive feedback with five-star ratings and most of them were marked helpful by other users. Users also loved technology, location and collection. The study concluded that Google Maps can be used as a new interactive feedback tool that library authorities can use to connect with users, replacing traditional suggestion boxes and online forms.Research limitations/implicationsThe research is limited to a single platform (Google Maps) and the capital city of India (Delhi) and cannot be generalized across platforms and regions. Moreover, such libraries were taken under the scanner of this study which possessed more than 50 reviews.Originality/valueThe study will help to identify the shortcomings of the Delhi public libraries through Google Maps platform and help them to devise effective strategies to improve their management in view of suggestions and complaints.

Deriving factors for library corporate social responsibility using thematic and weighting analysis

Abstract: PurposeThis study aims to derive factors in the context of library corporate social responsibility. Interest in implementing corporate social responsibility has also increased over time because of its association with core issues of fundamental value, especially in societal, environmental and ethical practices. Therefore, corporate social responsibility can help libraries accomplish their missions and goals.Design/methodology/approachThe study used data from 80 studies from the literature between 2010 and 2020 analysed and reviewed to identify the components of library corporate social responsibility. To establish library corporate social responsibility factors, thematic and weighting analyses were adopted and implemented.FindingsThe study established that library corporate social responsibility comprises four main themes: community, workplace and employees, environment, and stakeholders, which include the nine best predicted factors that play a significant role in library corporate social responsibility.Practical implicationsThe results of this study provide implications for librarians and academics about libraries' social responsibility and its themes and factors.Originality/valueTo the best of the authors' knowledge, this study is the first to derive the factors of library corporate social responsibility. Hence, the importance of identifying library corporate social responsibility factors and component will help libraries implement the best practices of the modern concept of corporate social responsibility.

The lived experience of Australian public library staff during the COVID-19 library closures

Abstract: PurposeThe purpose of this paper is to explore the lived experiences of Australian public library staff during the COVID-19 library closures. The study examines the effect of mandated physical library closures on staff well-being, along with the challenges they faced as library operations moved to a remotely delivered model. The paper includes an examination of staff perceptions of their library's value in the lives of their users.Design/methodology/approachSemi-structured interviews were undertaken with 15 Australian library staff from three library networks. A process of inductive coding resulted in a thematic description of the participants' experiences of continuing to work during a period of where their libraries were closed due to COVID-19 restrictions.FindingsAustralian public library workers experienced many challenges that affected their well-being during the period of library closures. These included challenges relating to moving library programming to a virtual delivery model, managing significant change in their work lives, managing the emotions of self and others, and concern for the well-being of library users. Positive outcomes relating to skill development and innovative thinking were also reported.Originality/valueThe operational responses to the COVID-19 library closures in Australia and elsewhere have been well reported. This paper takes a different approach by examining the emotional and well-being outcomes for public library staff during these periods of closure.

Embedded librarianship and Greek academic libraries

Abstract: PurposeThe purpose of this study is to provide a detailed overview of the role and participation of embedded librarians in the academic e-classroom. More specifically, this paper reflects the perceptions of Greek academic librarians regarding the use of learning management systems (LMSs). Furthermore, it seeks to highlight the most popular software, to list the services provided through LMSs and to determine the level of librarians’ engagement with LMSs. Finally, it investigates the challenges and benefits of their use.Design/methodology/approachSurvey research was used as the methodological design. An adequate questionnaire was created for the collection of quantitative data to study the activities and experiences of academic embedded librarians.FindingsAccording to the study findings, a considerable percentage of academic librarians use the potential of LMSs, indicating that embedded librarianship is the future for Greek academic libraries. However, it seems that LMSs are not fully exploited even during the pandemic when the libraries remained closed.Research limitations/implicationsThis study was exploratory in nature and thus its scope was limited. It was limited to embedded librarianship in academic libraries.Practical implicationsEmbedded librarianship comes with many challenges for its practitioners; yet, it also has the potential to connect libraries and librarians directly to the overall institutional aims and enhance their positions in the academy.Originality/valueThe role and participation of embedded librarians in Greek academic institutions is a research area that has not been fully investigated. Therefore, this paper can give insights into this critical issue, especially during a pandemic.

Fourth industrial revolution (4IR): librarians' perceptions encompass the art of thinking skill

Abstract: PurposeThe world is moving toward a new industrial revolution period where digital technology has achieved unprecedented developments. The industrial revolution (IR) is a subcategory of the fourth industrial revolution (4IR). This paper aims to discuss the 4IR technologies from the perspective of librarians. It investigates the perceptions of librarians about the 4IR.Design/methodology/approachThe study was conducted in the Malaysian academic libraries. A set of eight open-ended questions were designed to investigate the challenges, barriers and business case to encompass the art of thinking skills in information technology (IT) and operational technology (OT). The participants were a group of librarians' working in the 4IR with a glimpse of the transformation toward smart libraries. Four librarians' answered the blurred line and fill the gap between life as a librarian and technology as the cutting edge of industry development.FindingsThe findings of this study on the 4IR as a global business–library industry exposed that the technological advancements and development process of information system (IS) has incorporated the most advanced and innovative technologies which have influenced librarians' perceptions, thinking skill and mindset. This study proposes IS enablers and librarians to take measures to cope with the 4IR.Originality/valueThis study is unique in the sense that it is the foremost research on 4IR from the perspective of Malaysian librarians'.

Martin Library Leadership survey: development, reliability and validation

Abstract: Purpose An effective measurement of library leadership is crucial to understanding the current state of library leadership and to developing library leaders. This study sought to validate and measure the reliability of the Martin Library Leadership survey.Design/methodology/approach This survey is based on the Martin Library Leadership Definition, an evidence-based definition of library leadership. The first version of the survey consisted of 28 questions plus questions on respondent and library leader demographics. Each question measured one of the three components of the definition. This version of the survey was distributed to multiple ALA listservs and after analysis 16 items were removed. The resulting 12 question version of the survey was sent to the same ALA listservs and completed by 291 librarians and library staff from various library types and library work areas. The responses were analyzed using SPSS.Findings Exploratory factor analysis found three factors that align with the three components of the Martin Library Leadership Definition, and questions loaded in their expected factors at least 0.7. Cronbach's alpha was used to determine internal consistency. The alpha for the entire survey was 0.956. The Martin Library Leadership survey was validated and found to be reliable.Originality/value The results of this study provide strong and consistent evidence the Martin Library Leadership survey is valid and can be used in further library leadership research and professional development.

Library's quality impact on satisfaction and improvement priorities

Abstract: PurposeThis study aims to identify library service dimensions at the Suranaree University of Technology (SUT), Thailand, examine the effect of perceived quality on overall satisfaction and determine the library service's improvement priorities.Design/methodology/approachThe modified service quality (SERVQUAL) questionnaire was administered to SUT faculty and students. The perceived quality of service attributes was determined by comparing the perception of the actual service received with the expectation. Exploratory factor analysis (EFA) was utilized to classify the service dimensions, and proportional odds ordinal logistic regression was employed to examine the impact of perceived quality on overall satisfaction. The improvement priorities were determined using the importance–performance analysis (IPA).FindingsEFA suggested four service dimensions of the SUT library services: collection and access, organizational service, service delivery by staff and library as a place. The perceived quality of all dimensions positively affected overall satisfaction. However, the “library as a place” had a nonsignificant effect on faculty satisfaction, while the “collection and access” had a nonsignificant effect on student satisfaction.Originality/valueIn the context of library services, few studies have examined the effect of perceived quality on satisfaction and investigated improvement priorities using IPA. This study addresses these research gaps and provides deeper insights into the faculty and student perspectives on the university library services.

Information professionals' quality of work-life and its impact on their job performance

Abstract: PurposeJob performance (JP) of employees is a key indicator of success for any organization; however, job performance is dependent on many factors including personal and organizational. The current study aims to investigate this phenomenon concerning the quality of work-life (QoWL).Design/methodology/approachThe study design was quantitative, and a questionnaire was filled by 130 professional librarians based on a convenient sampling technique. The research population was academic information professionals (IPs) serving the university libraries of Lahore, Pakistan. Data were analyzed using SPSS (20.0).FindingsJob career satisfaction is proved a key indicator of JP along with job control and general well-being (GWB). Counterproductive work behavior (CWB), which is a negative behavior, is significantly affected by poor job satisfaction (JS), stress, feelings of unhappiness and low workplace autonomy.Practical implicationsThe study suggests that if poor JS, stress, feelings of unhappiness and low workplace autonomy could be manipulated positively, CWB may be reduced and there are chances to improve the JP of IPs.Originality/valueThis is one of the first attempts that focuses on QoWL and its impact on JP of IPs. The study findings may help leaders and library administration to take employees' friendly decisions to provide a conducive work environment.

A holistic view of academic library supply chain model

Abstract: PurposeThe supply chain (SC) model is commonly utilized in manufacturing and has also been adapted to a variety of service industries with similar goals. However, in a few service industries, most notably academic libraries, the SC model is rarely implemented, despite the fact that SC management best practises have been shown to boost stakeholder satisfaction, revenue and decrease total expenses. This research aims to discuss the development of the entities of an academic library SC model and present the verifying/validation process of the model.Design/methodology/approachIn this research, both qualitative and quantitative approaches have been used. System thinking method used to develop the conceptual SC model of the academic library and fuzzy Delphi method (FDM) used to validate the developed model.FindingsThis research explores the functions and components that need to develop and validate the academic library SC model.Originality/valueThe outcome of this research is to construct a valid SC model of an academic library which could be a strategical tool for ensuring a quality service for the library users and the stakeholders because this model shows a holistic view of all entities of the academic library SC.

Remote cataloging productivity: an exploratory study in a national library

Abstract: PurposeDuring the COVID-19 pandemic, in order to prevent the spread of disease, the National Library of Indonesia Cataloging Department adopted remote working. There is a need to examine the productivity of remote cataloging as this form of cataloging becomes more prevalent.Design/methodology/approachThe study was conducted using a mixed methods approach. The authors analyzed data to assess cataloging librarians' productivity based on system logs. Then, the authors interviewed librarians to understand librarians' perspectives concerning productivity and remote cataloging, and also to seek insights into factors that may affect productivity while working remotely.FindingsThe analysis found higher productivity in terms of quantity of cataloging. Librarians' productivity during remote cataloging is not statistically related to individual factors of age, years of experience, or gender. The in-depth interviews found that other factors may hinder the quality and quantity of the remote cataloging, including the working environment, infrastructure, and lack of policies on remote working.Research limitations/implicationsThe findings were based on a study conducted in the National Library of Indonesia, which may not apply to libraries with different infrastructures or existing policies in remote cataloging. However, the authors identified numerous factors that could be related to remote cataloging productivity. More work needs to be done to identify these factors that impact productivity by conducting further surveys.Practical implicationsThe research provides evidence showing the productivity of cataloging can be higher in remote working mode. The study provides insights for library managers to decide whether to implement remote cataloging and what additional perspectives could be considered for the better implementation of remote cataloging.Originality/valueThe gap in the literature about remote cataloging and productivity has been bridged.

Role of virtual communities of practice (VCoP) in continuous professional development of librarians: a case of Yahoo mailing group from Pakistan

Abstract: Purpose Virtual communities of practice (VCoP) are becoming increasingly popular as professional networking. These communities support and shape professional development, especially in countries with limited opportunities and constrain like time and distance. This study throws light on the role of VCoP and its impact on the continuous professional development (CPD) of librarians in Pakistan. Design/methodology/approach This study is carried out with qualitative research methods to understand effects of VCoP on CPD. With a thematic content analysis on the email conversations of a library and information science (LIS) Yahoo mailing group “plagpk”, the impact of virtual communities (VCs) on librarians' professional development in Pakistan over the past 20 years was analyzed. Findings This study demonstrates that VCs contribute to professional learning, problem-solving, knowledge creation, professional awareness and identity creation in the LIS field. Further, this study contributes a model to explain the formal and informal professional development for individuals and groups through VCoP engagement. Social implications It is hoped that this study will help the librarian community create, get involved in the VCoP for personal, professional development consciously and create an impact in the profession. The finding of this study is generalizable to any social sciences or humanities professionals VCoPs. Originality/value This is one of the first studies in the LIS field to analysis the impact of VCs on the professional development of the librarians.

The evolving role of printed publications in the digital age and relevance for their continued development

Abstract: Purpose The purpose of this article is to adhere to the construction of foreign print books. Of course, when the funds are limited or reduced, we can adjust the collection structure according to the utilization situation and reduce the subjects or languages that readers use poorly. Provide data support for library collection development plan. Design/methodology/approach This paper analyzes the development and utilization of printed foreign language books based on the case of the National Library of China (NLC).The quality of library collection is analyzed by list checking method, and the utilization of library collection is analyzed by comparative analysis method and the statistical analysis method is used for language and subject areas, the questionnaire analysis method is used for users in NLC. Findings Foreign printed books plays a certain role in supporting domestic social users. The construction advantages of these print books need to be adhered to and developed. They should not be interrupted or cut down sharply because of many libraries are developing towards digital library or smart library nowadays. Libraries need to balance printed and digital resources in their collection and optimize their printed collection composition in terms of subject areas and unique resources to keep up with evolving needs of their patrons. Research limitations/implications It is not compared with the utilization of e-books. Practical implications In the transition period from traditional library to digital library, quantitative analysis of the construction and utilization of printed book resources can provide research support for the formulation of collection development planning, better service to users and better use of funds. Social implications In the period of library transformation and development, it is of great practical significance to study the construction and utilization of printed books in NLC for resource transformation and service transformation. This paper gives the corresponding analysis and discussion on whether printed books should adhere to and whether they can be optimized. Originality/value In the period of Library Transformation and development, it is of great practical significance to study the construction and utilization of foreign language printed books in NLC. The printed book resources can provide research support for the formulation of collection development plan, better service to users and better use of funds.

Teaching research data management courses in higher learning institutions in Tanzania

Abstract: PurposeThe study investigated teaching research data management (RDM) courses in higher learning institutions (HLIs) in Tanzania to enable postgraduate students to work with their research data.Design/methodology/approachThe study triangulated research methods. Postgraduate students were investigated using survey questionnaires to learn about their needs and perceptions of the teaching RDM courses in HLIs. Key informants (academicians, information and communication technologists and library staff) were also investigated using in-depth interviews to explore their experiences and knowledge of teaching RDM courses. SPSS statistical software was used for analysing quantitative data; qualitative data were analysed thematically.FindingsA total of 70 questionnaires were distributed to postgraduate students with a returning rate of 44 (69%). On the other hand, 12 key informants were interviewed. A low level of RDM literacy was revealed among 38 (86%) respondents. Most respondents 40 (91%) reported the need for HLIs to start teaching RDM courses. A lack of skills and knowledge in teaching RDM courses was revealed among key informants. The competency-based, adaptive and constructive teaching techniques were selected for teaching RDM courses, whereas intensive training and online tutorials were revealed as teaching formats.Research limitations/implicationsThis study focused on teaching RDM courses in HLIs. The survey questionnaires were distributed to all 2nd year postgraduate students, however, the findings cannot be generalised to all postgraduate students due to the response rate obtained. The findings obtained from key informants can also not be used as a basis for generalization across HLIs.Practical implicationsThis study concluded that postgraduate students need to be well equipped with skills and knowledge on RDM and its related concepts; teaching RDM courses should be regarded as a continuous programme for benefit of students, researchers and the community at large.Social implicationsAppropriate teaching of RDM courses among students not only ensures that students meet the funders’ and publishers’ requirements, but also encourages students to store and share their research among researchers worldwide; thus increasing collaboration and visibility of the datasets and data owners through data citations and acknowledgements.Originality/valueThis is a comprehensive study that provides findings for HLIs to teach RDM courses in HLIs, especially for postgraduate students. The findings revealed the need for teaching RDM courses in HLIs. The study provides the basis for further RDM research in HLIs and research institutions.

bwLastCopies – identifying the last copy: activities in the German state of Baden-Württemberg

Abstract: PurposeCooperative preservation has been an international topic for a long time. Germany’s neighbouring countries such as Austria and Switzerland have already taken measures for the cooperative preservation of printed resources. The main objective of the project bwLastCopies – which was funded by the Ministerium für Wissenschaft, Forschung und Kunst Baden-Württemberg in the context of the BigDIWA program – was to support cooperative preservation in Baden-Württemberg.Design/methodology/approachThe goal was realized by the automated documentation of archiving commitments and the implementation of an inventory management system for the libraries in Baden-Württemberg to help examining the potential rareness of collections.FindingsThe project showed that many titles in libraries in Baden-Württemberg are, at least in the context of Baden-Württemberg, rare. Cooperative holdings management between libraries is only possible with a clear communication on what actions should be taken when sorting something out.Originality/valueThe marking of potentially rare titles in a database as large as K10plus is valuable to the participating libraries. Because of the amount of libraries working with the union catalogue, the markings are largely reliable and give an overview on how many and which titles are potentially rare.

A survey of transformational leadership traits for South African academic libraries in Gauteng province, South Africa

Abstract: PurposeThe purpose of the paper was to survey transformational leadership traits in three academic libraries in the Gauteng province in South Africa. The three academic libraries were chosen based on the fact that two of the universities were residential research-intensive universities and the third was an academic library of a distance learning university.Design/methodology/approachThe study adopted a quantitative approach with a survey design in three academic libraries in the Gauteng province in South Africa in which a close-ended questionnaire yielded quantitative data. The study included 29 academic staff from the rank of assistant librarian to the director from the three academic libraries, as these are the personnel in leadership positions. To code and analyse, quantitative data from a Likert scale, SPSS version 25 was used. Cronbach's alpha was used to evaluate the instrument's reliability on the five constructs used in this study to determine readiness to adopt a transformational leadership style. The overall level of internal consistency exceeded the theoretical minimum of 70 percent. The Shapiro-Wilk test was used to determine the normality of the data and the p values were greater than 0.05 (p > 0.05). Tables have been used to present descriptive and inferential statistics based on data.FindingsParticipants expressed favourable opinions about academic libraries' ability to learn from the best practices of others in the profession, with mean scores greater than 3.5 on a 5.0 scale. Participants' perceptions of transformative versus traditional management styles yielded a moderate mean score of 3.0, with moderate mean scores ranging from 2.8 to 3.3. The average score for talent identification and succession planning in academic libraries was 3.5. Perceptions of leadership responsibilities had a mean score of 4.1, with attributes on leadership responsibilities scoring at least 3.5. Perceptions of problems for the next generation of leaders in academic libraries were moderate, with a mean score of 3.2 on a scale of 5.0.Research limitations/implicationsOnly three of the seven public university libraries in the Gauteng province in South Africa were surveyed in this study. The sample size was reasonably small for generalizations beyond the South African Gauteng province academic libraries. However, it was felt useful for this particular case. A survey of all 26 South African public universities is required to assess transformational leadership traits in academic libraries.Practical implicationsNext-generation leaders in South African academic libraries are perceived as not being aggressive in terms of team building, coaching and motivating others.Social implicationsIn the wake of COVID-19, new leadership traits such as scenario planning are needed for academic libraries.Originality/valueLeadership studies abound in the library and information studies (LIS) profession and they are not new. However, research on transformational leadership in South African libraries is still in its early stages. As a result, this study fills a gap in the literature on transformative leadership in academic libraries in South Africa.

Design and development of digital information product and service using colour QR codes for smartphone user's of academic libraries

Abstract: PurposeThe objectives of the study include the following: (1) to design and develop digital information products by using Quick Response (QR) codes (2) to make an awareness of QR codes in library users; (3) to study user preferences for black and green QR codes in the library services of management institutes and (4) to raise awareness of the product layer among the library profession.Design/methodology/approachThis study uses a participatory action research approach. The researcher implemented QR codes in the library, and participants scanned QR codes through their smartphones. All data analyses were performed using IBM SPSS and Microsoft Excel 2016.FindingsThe researcher found that both QR codes will be popular in the future; however, users will prefer to scan the green QR code multiple times due to the code's increased benefits and advantages (which have been discussed in this report).Research limitations/implicationsThis study implemented QR codes in MBA libraries affiliated with Savitribai Phule Pune University in the Pune and Pimpri Chinchwad areas.Originality/valueThe current study implemented a QR code in the library service with green and black colours. This study examined which QR code will be popular in the future owing to QR code's advanced features and specifications. This, in turn, will assist the library in designing such a collection and developing more QR codes that will be recommended to users. This will assist in the creation of good digital information products for smartphone users.