Management Science Letters 

About: Management Science Letters is an academic journal published by Growing Science. The journal publishes majorly in the area(s): Stock exchange & Quality (business). It has an ISSN identifier of 1923-9335. It is also open access. Over the lifetime, 2558 publications have been published receiving 19922 citations.

Determinants of user acceptance of internet banking: An empirical study

Abstract: Article history: Received January 14, 2014 Accepted 10 June 2014 Available online June 2

Tourism planning: an integrated and sustainable development approach

Abstract: Article history: Received June 10, 2014 Accepted 10 November 2014 Available online November 14 2014 Qom is one of the most important religious centers in the Shiite world and it is the second largest pilgrimage center in Iran with tourism capabilities. Tourists and visitors of the city can contribute for the development of city and it can help city's economy and create new job opportunities. However, achieving these benefits and suitability becomes possible as long as necessary civil and social infrastructures are provided. The purpose of this study is to provide strategic assessment and optimization strategies for development of tourism industry to reach sustainable tourism development in city of Qom metropolis. The study uses three techniques namely; Quantitative Strategic Planning Matrix (QSPM), integrated environmental assessment (IEA) and strengths, weaknesses, opportunities and threats (SWOT) to determine necessary guidelines for development of tourism in city of Qom, Iran. The study first uses SWOT to categorize different factors, IEA is applied to determine internal as well as external factors and finally QSPM is applied to prioritize various factors. The results indicate that the city has faced stronger weakness than strengths for development of tourism industry. However, in terms of external opportunities, there are several choices for city development. Growing Science Ltd. All rights reserved. 4 © 201 City development SWOT QSPM IEA Qom Tourism industry Shrine of Fatema Mae'sume

Crisis management: Planning for the inevitable

Abstract: Article history: Received December 28, 2013 Accepted 4 May 2014 Available online May 8 2014 The aim of this study is to identify important factors influencing organizational readiness to deal with the crisis in business organizations. The study designs a questionnaire in Likert scale and distributes it among some experts who work for Mapna company in Iran. The study uses the method developed by Mitroff (2005) [Mitroff, I. I. (2005). Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster. AMACOM Div American Mgmt Assn.], which investigates the effects of four factors including job satisfaction, increase in income, cost reduction and change in strategies on crisis management. Using Pearson correlation ratio, the study has confirmed a positive and meaningful relationship between crisis management and three factors including increase in income, cost reduction and change in strategies. However, the study did not find any evidence to support the relationship between job satisfaction and crisis management. © 2014 Growing Science Ltd. All rights reserved.

Bank branch operating efficiency: evaluation with data envelopment analysis

Abstract: Article history: Received January 20, 2014 Accepted 30 August 2014 Available online September 9 2014 Measuring the relative efficiency of similar units has been a popular research especially when the units were mostly non-financial. Even, similar financial units may not be necessarily evaluated based on traditional financial figures such as return of equities, return of assets, etc. In this paper, we present an empirical investigation to measure the relative efficiency of 30 branches of an Iranian bank named Bank Mellat. The study considers four inputs including operating expenses, interest paid, capital expenditures and fixed assets. In addition, we use customers’ bank deposit, commissions and loans paid as output parameters. Using three different data envelopment analyses, the study measures the relative efficiencies of all units. The preliminary results indicate that most banks were working under desirable level of efficiency. © 2014 Growing Science Ltd. All rights reserved. DEA Data envelopment analysis Efficiency Banking industry

The effect of web interface features on consumer online purchase intentions

Abstract: Article history: Received January 25, 2015 Received in revised format 28 March 2015 Accepted 3 May 2015 Available online May 4 2015 Information and communication technology plays essential role for people’s day-to-day business activities. People receive most of their knowledge by processing, recording and transferring necessary information through surfing Internet websites. Internet as an essential part of information technology (IT) has grown remarkably. Nowadays, there have been significant amount of efforts in Iran for developing e-commerce. This paper studies the effects of environmental internet features on internet purchase intention. The study divides internet environment into demographic and technologic parts and, for studying each of them, many features are investigated such as internet connection speed, connectivity model, web browser, type of payments, user’s income, user’s education, user’s gender, frequency of online usage per week and users’ goal for using internet. Using Logistic regression technique, the study has determined a meaningful effects of income, education, connection type, browser and goal on consumers’ behavior. Growing Science Ltd. All rights reserved. 5 © 201