Showing papers in "Personnel Psychology in 2009"

Through the looking glass of a social system: cross‐level effects of high‐performance work systems on employees’ attitudes

Abstract: Drawing on emerging multilevel theorizing in human resources management, we tested a multilevel model of high-performance work systems (HPWS), using data obtained from 324 managers and 522 employees in 76 Japanese establishments Results from cross-level analyses indicated that the relationships between establishment-level HPWS and employee job satisfaction and affective commitment were fully mediated by establishment-level concern for employees climate These results shed new light on the mechanisms through which HPWS impacts employee outcomes and serve to bridge between macro and micro perspectives of human resource management The research and practice implications of the findings are discussed

Getting credit for proactive behavior:supervisor reactions depend on what you value and how you feel

Abstract: Although proactive behavior is important in organizations, it is not always appreciated by supervisors. To explain when supervisors reward proactivity with higher overall performance evaluations, we draw on attribution theory. We propose that employees’ values and affect send signals about their underlying intentions, which influence supervisors’ attributions about whether employees deserve credit for proactive behaviors. More specifically, we hypothesize that if employees express strong prosocial values or low negative affect, the proactive behaviors of voice, issue-selling, taking charge, and anticipatory helping will have stronger relationships with supervisors’ performance evaluations. We test these hypotheses with samples of 103 managers and their direct supervisors (Study 1) and 55 firefighters and their platoon supervisors (Study 2). The hypotheses were supported in both studies, suggesting that proactive behaviors are more likely to contribute to higher supervisor performance evaluations when employees express strong prosocial values or low negative affect.

Is emotional labor more difficult for some than for others? a multilevel, experience-sampling study

Abstract: In response to 2 areas for development in the emotional labor literature—(a) the contemporaneous associations between emotional labor and affective reactions, and (b) whether emotional labor might be more personally costly for some employees than others—this study tested a conceptual model explaining the differential effects of deep and surface acting on job satisfaction and emotional exhaustion via their asymmetrical influences on mood, and whether extraverts fare better when engaging in emotional labor. As expected, surface acting was positively associated with negative mood, and this explained some of the association of surface acting with increased emotional exhaustion and decreased job satisfaction. Contrary to hypotheses, deep acting was unrelated to job satisfaction and was associated with lower positive affect. Extraversion moderated several emotional labor relationships such that, in general, surface and deep acting had more positive (or less negative) effects for extraverts (compared to introverts). Overall, the results support the importance of considering the roles of mood and disposition in the impact of emotional labor.

How broadly does education contribute to job performance

Abstract: This study looks at the effects of education level on job performance in 2 ways. First, it provides a meta-analysis on the relationships between education level and 9 dimensions of job behaviors representing task, citizenship, and counterproductive performance. Results here show that, in addition to positively influencing core task performance, education level is also positively related to creativity and citizenship behaviors and negatively related to on-the-job substance use and absenteeism. Second, we investigate the moderating effects of sample and research design characteristics on the relationships between education and job performance. Significant results were found for gender, race, job level, and job complexity. The article concludes with implications for future research and the management of an increasingly educated workforce.

The relations of daily counterproductive workplace behavior with emotions, situational antecedents, and personality moderators: A diary study in Hong Kong.

Abstract: In this diary study conducted in Hong Kong, we examined a theoretical model in which negative emotions serve as an explanatory mechanism through which daily stressors impact daily counterproductive work behavior (CWB). We further theorized that personality variables (negative affectivity, Conscientiousness, and Agreeableness) would exert cross-level effects on the within-person relationships. Hierarchical linear modeling results based on a sample of 231 individuals and 5,583 observations across 25 days provide partial support for the mediating role of negative emotions in the within-person stressor–CWB relationships. Specifically, we found that negative emotions (a) partially mediated the within-person relation of perceived ambiguity with CWB directed at the organization, (b) fully mediated the relation of supervisor interpersonal injustice with CWB directed at individuals, and (c) fully mediated the relation of customer interpersonal injustice with CWB directed at the organization. High levels of trait negative affectivity were found to strengthen the within-person relation between daily supervisor interpersonal injustice and daily negative emotions. As expected, high levels of trait Conscientiousness and Agreeableness were found to weaken the within-person relations of daily negative emotions with daily CWB directed at the organization and individuals.

A tale of two climates: diversity climate from subordinates’ and managers’ perspectives and their role in store unit sales performance

Abstract: Applying Zohar's (2000) multilevel model of organizational climate, this study assessed the main and interactive effects of subordinates’ and managers’ diversity climate perspectives on store sales performance. Across 654 store units of a large U.S. retail organization, we observed main effects of subordinate and managerial diversity climates on unit sales percentage change and a significant subordinate × manager diversity climate perspective interaction. The greatest sales growth was found in stores wherein subordinates and management perceived highly pro-diversity climates (positive consistency). In contrast, the lowest sales growth was evident for stores in which both subordinates and managers reported less hospitable diversity climates (negative consistency). Our findings underscore the positive financial ramifications of highly consistent perceptions that diversity is valued in a work context.

A survey of executive coaching practices

Abstract: Despite the ubiquity of executive coaching interventions in business organizations, there is little uniformity in the practices (e.g., assessment tools, scientific or philosophical approaches, activities, goals, and outcome evaluation methods) of executive coaches. Addressing the ongoing debate about the role of psychology in executive coaching, we compare the practices of psychologist and nonpsychologist coaches, as well as the practices of coaches from various psychological disciplines (e.g., counseling, clinical, and industrial/organizational). Results of surveys completed by 428 coaches (256 nonpsychologists, 172 psychologists) revealed as many differences between psychologists of differing disciplines as were found between psychologist and nonpsychologist coaches. Moreover, differences between psychologists and nonpsychologists were generally small (average d= .26). Our survey also revealed some differences in the key competencies identified by psychologist and nonpsychologist coaches.

A situational judgment test of personal initiative and its relationship to performance

Abstract: Although situational judgment tests have been found to be valid predictors of performance, they have rarely been used to measure particular constructs. In this study, we apply the situational judgment test method to the measurement of personal initiative, a construct defined as situated action. We used respondents' situated preferences in mental simulations of work scenarios as formative indicators of their overall level of personal initiative at work. Results from a validation study showed that the situational judgment test of personal initiative (SJT-PI) had adequate validity and complemented a Likert-type self-report measure of personal initiative in predicting behavioral criteria. Situated preferences for personal initiative were hypothesized to be proximal predictors of actual behavior and were accordingly found to mediate the relationship between generalized self-efficacy, felt responsibility, and actual behavior. Furthermore, situated preferences for personal initiative could be differentiated empirically from organizational citizenship behavior. We conclude that situational judgment tests are a promising method for measuring personal initiative and may be a general means of improving the validity of measurement in organizations.

Employees' challenging job experiences and supervisors' evaluations of promotability

Abstract: Promotability evaluations are important for individuals' career development and organizations' human resource management practices. Nevertheless, little empirical research has addressed predictors of promotability evaluations, and the studies that have, have often focused on current job performance and fixed, nonbehavioral predictors. This study takes a more behavioral approach, and investigates whether besides how one performs (i.e., job performance) what one performs also serves as an indicator of promotability. Specifically, we examine the relationship between employees' challenging job experiences and supervisors' evaluations of employees' promotability over and above employees' current job performance. Results from 3 field studies, sampling different types of employees via different measures, consistently showed that challenging job experiences explained incremental variance in supervisory and organizational evaluations of promotability over and above current job performance and job tenure.

Contingencies in the effects of pay range on organizational effectiveness

Abstract: The degree of pay spread can influence many organizational level outcomes (e.g., workforce productivity and organizational performance), but empirical studies are inconsistent about the directionality of the effect. We argue that it is not simply the width of the pay range but also the factors responsible for the width that explain the effects of the pay range on employee and organizational outcomes. We expect that when wider pay ranges are attributable to the use of performance-based pay, the effects of the pay range on performance are positive, but narrower pay ranges attributable to performance-based pay reduce this effect substantially. By contrast, wider pay ranges attributable to politically based pay should have negative effects on performance, and this effect should be weakened when the pay ranges are narrower. Data from a sample of motor carriers generally support our predictions. Although wider pay ranges have positive effects, the results reveal a complex pattern of relationships among the basis of pay allocations and pay range width on the one hand and workforce productivity and organizational performance on the other. Implications for future compensation and strategic human resource management research are discussed.

Employee self-service technology acceptance: a comparison of pre-implementation and post-implementation relationships

Abstract: Implementation of employee self-service (ESS) technology presents a variety of challenges for organizations as they strive to maximize return on investment and change management. Using a research framework grounded in the theory of planned behavior, this study examines factors that enhance user acceptance of ESS technology both before and after implementation. Results suggest that employees are more likely to intend to use ESS technology when they have positive attitudes toward using it and when subjective norms in the organization support use of the technology. Perceived organizational support (POS) enhanced the effect of managerial pressure on perceptions of normative beliefs supporting use of the technology post-implementation. Implications of the research and future research directions are discussed.

Test of a multistage model of distal and proximal antecedents of leader performance

Abstract: The authors developed and tested a multistage model of distal and proximal predictors of leader performance in an effort to shed greater light on the intermediate linkages between broad leader traits and performance. Predictor and criterion data were obtained from 471 noncommissioned officers in the U.S. Army. A model with cognitive ability and 3 of the Big 5 personality factors as distal antecedents, leadership experiences and motivation to lead as semidistal antecedents, and the knowledge, skills, and ability (KSAs) to lead as proximal antecedents of leader performance provided a good fit to the data. More specifically, the effects of the distal and semidistal antecedents on leader performance were partially mediated by more proximal variables, whereas leader KSAs demonstrated a relatively strong, direct influence on performance. The 1 exception was that Conscientiousness—a hypothesized distal antecedent—had a notable direct effect on leader performance. The implications of these findings for leadership research and practice are discussed.

A multilevel analysis of the effect of prompting self-regulation in technology-delivered instruction

Abstract: Two studies were conducted to examine the effect of prompting self-regulation, an intervention designed to improve learning from technology-delivered instruction. In Study 1, trainees who were prompted to self-regulate gradually improved their declarative and procedural knowledge over time, relative to the other conditions, whereas test scores declined over time for trainees who were not prompted to self-regulate. In Study 2, basic performance remained stable over time and strategic performance improved over time for trainees who were prompted to self-regulate, relative to the other conditions, whereas performance declined over time for trainees who were not prompted to self-regulate. Trainees’ cognitive ability moderated the effect of the prompts on basic performance and task-specific self-efficacy moderated the effect of the prompts on strategic performance. Prompting self-regulation resulted in stronger performance gains over time for trainees with higher ability or higher self-efficacy. These results demonstrate prompting self-regulation improved performance over time, relative to the other conditions, in both online, work-related training and laboratory settings. The results are consistent with theory suggesting self-regulation is a dynamic process that has a gradual effect on performance and highlight the importance of using a within-subjects design in self-regulation research.

A conceptual and empirical reexamination of the measurement of the social desirability of items: implications for detecting desirable response style and scale development

Abstract: This paper calls into question traditional methods of measuring the social desirability of items and their use in scale construction. First, we make explicit that the proper focus for desirability studies of items and traits are the rated desirabilities of the alternative item responses indicating different trait levels. Second, the results from our first study show that the relation between degree of endorsement of an item and its judged desirability level is often nonlinear and varies across items such that no general model of item desirability can be adopted that will accurately represent the relations across all items, traits, and trait levels. In addition, the nature of these relationships can vary depending on whether desirability is considered in a work or general context. Third, results from a second study indicate specifically that people when instructed to self-present in a maximally desirable manner will choose for some attributes a moderate level of endorsement (e.g., “agree”) rather than a more extreme response option (e.g., “strongly agree”). Subjects offer several different reasons for viewing the less extreme response options, which yield more moderate trait level scores, as more desirable. These reasons are linked to perceptions of the more extreme response option as being associated with negative behaviors and concerns about how others will view a more extreme response to the item. Both studies indicate that desirable responding to personality items is more complex than previously believed.

Effects of conscientiousness and extraversion on new labor market entrants' job search: the mediating role of metacognitive activities and positive emotions

Abstract: Job seekers' Conscientiousness and Extraversion show consistent relationships with their job search activities and success, although the explanatory mechanisms for these relationships are unclear (Kanfer, Wanberg, & Kantrowitz, 2001). To explore these mechanisms, we developed and tested a model in which both Conscientiousness and Extraversion influenced metacognitive activities whereas Extraversion alone influenced positive emotions; these mediating variables in turn were predicted to influence resume submissions, first interviews, second interviews, and job offers. Using longitudinal data collected from 232 job applicants, we found support for these predictions. Interestingly, meta-cognitive activities appeared to be more important in predicting resume submissions and first interviews, whereas positive emotions predicted success in obtaining second interviews and job offers. We discuss the implications of our results and suggest future directions for research.

Daily work stress and alcohol use: testing the cross‐level moderation effects of neuroticism and job involvement

Abstract: Employee alcohol use has been shown to be prevalent and have potential detrimental effects for both employees' health and work outcomes. In this study, we used a daily telephone interview to investigate the relationships between work stress and alcohol use in a sample of Chinese workers. The results from multilevel modeling showed that daily work stress was significantly related to daily alcohol use and desire to drink. Further, there were significant interindividual variations in the work stress–alcohol use/desire to drink relationships that were predicted by neuroticism and job involvement. Both theoretical and practical implications of this study are discussed.

Using web‐based frame‐of‐reference training to decrease biases in personality‐based job analysis: an experimental field study

Abstract: We identify sources of biases in personality-based job analysis (PBJA) ratings and offer a Web-based frame-of-reference (FOR) training program to mitigate these biases. Given the use of job analysis data for the development of staffing, performance management, and many other human resource management systems, using biased PBJA ratings is likely to lead to a workforce that is increasingly homogenous in terms of personality but not necessarily a workforce with improved levels of performance. We conducted a field experiment (i.e., full random assignment) using 2 independent samples of employees in a city government and found evidence in support of the presence of biases as well as the effectiveness of the proposed solution. Specifically, FOR training was successful at decreasing the average correlation between job incumbents’ self-reported personality and PBJA ratings from .27 to .07 (administrative support assistants) and from .30 to .09 (supervisors). Also, FOR training was successful at decreasing mean PBJA ratings by d = .44 (administrative support assistants) and by d = .68 (supervisors). We offer the entire set of Web-based FOR training materials for use in future research and applications.

Disentangling the meaning of multisource performance rating source and dimension factors

Abstract: We extend multisource performance rating (MSPR) construct validity research by examining the pattern of relationships between factor analytically derived MSPR rating source and performance dimension factors and externally measured constructs (e.g., assessment center dimensions, personality constructs, and intelligence). The pattern of relationships among MSPR dimensions and external constructs provides modest construct validity evidence for the MSPR dimensions. In addition, MSPR source factors were differentially correlated with externally measured constructs, suggesting that MSPR source effects represent substantively meaningful source specific variance, as opposed to bias. These findings are discussed in the context of managerial skill diagnosis and the efficacy of collecting performance data from multiple sources.

The elephant in the room: labor market influences on ceo compensation

Abstract: Although the “war for talent” at the executive level should theoretically have implications for executive pay, labor market competition and CEO career considerations have not been the focus of much executive compensation research to date. In this study, I utilize a multitheoretical perspective to examine the determinants of CEO annual compensation, with particular attention to external labor market factors and also to executive characteristics (e.g., experience and performance trajectory) that are conventionally believed to increase the labor market attractiveness (and alternative employment opportunities) of CEOs. In a sample of publicly traded firms, I find that these labor market-related factors and characteristics explain additional variance in annual pay beyond that predicted by firm size, annual performance, board composition, risk, and measures of CEO power, and that the variance explained by labor market variables is of a magnitude comparable to that explained by many of these more commonly studied variables. Results are consistent with the idea that corporate boards design CEO pay with retention concerns in mind: Total pay and stock option grant levels are strongly influenced by competitors’ pay levels, and CEOs who are especially likely to be “raided” receive higher pay in some cases and, in other cases, have less risky (weaker) annual firm performance–pay relationships.

Progression through the ranks: assessing employee reactions to high-stakes employment testing

Abstract: Employee reactions to promotional examinations were investigated in 2 studies (N = 498 & 182, respectively) of police officers. Anxiety, motivation, and justice perceptions were examined as possible predictors of promotional exam performance and intentions to recommend the exam to others. Reactions to a promotional examination were significantly and differentially related to those criteria. Motivation predicted performance whereas justice perceptions predicted recommendation intentions. In Study 2, the role of cognitive processing was also investigated. Results indicated that candidate reactions predicted exam performance through cognitive processing mechanisms. Exam motivation facilitated cognitive processing, which resulted in higher levels of exam performance. In contrast, exam anxiety exhibited both facilitative and debilitative cognitive processing effects.

Faking in personnel selection: tradeoffs in performance versus fairness resulting from two cut‐score strategies

Abstract: Most faking research has examined the use of personality measures when using top-down selection. We used simulation to examine the use of personality measures in selection systems using cut scores and outlined a number of issues unique to these situations. In particular, we compared the use of 2 methods of setting cut scores on personality measures: applicant-data-derived (ADD) and nonapplicant-data-derived (NADD) cut-score strategies. We demonstrated that the ADD strategy maximized mean performance resulting from the selection system in the face of applicant faking but that this strategy also resulted in the displacement of deserving applicants by fakers (which has fairness implications). On the other hand, the NADD strategy minimized displacement of deserving applicants but at the cost of some mean performance. Therefore, the use of the ADD versus NADD strategies can be viewed as a strategic decision to be made by the organization, as there is a tradeoff between the 2 strategies in effects on performance versus fairness to applicants. We quantitatively outlined these tradeoffs at various selection ratios, levels of validity, and amounts of faking in the applicant pool. This study deals with faking on self-report personality instruments and proposes a cut-score method that minimizes the displacement of deserving applicants by fakers (by “deserving applicants,” we simply mean those who would have been selected if no faking had occurred; we will use the term “deserving applicants” throughout the rest of this paper). Faking, in this context, refers to a focused, intentional effort to respond in a socially desirable manner on a personality test in order to increase the likelihood of attaining a job. That the faking behavior is intentional and focused on the specific goal of increasing test performance to attain employment is

Effects of descriptor specificity and observability on incumbent work analysis ratings

Abstract: Judgments regarding the requirements of jobs and the requirements of individuals performing those jobs comprise the critical groundwork on which human resource practices are built. Yet, such judgments are potentially limited in a variety of ways. Using a large sample of incumbents (N = 47,137) spanning over 300 different occupations, we present research empirically examining how the specificity and observability of focal descriptors affect subsequent ratings. We use variance component (VC) estimation and meta-analysis to investigate sources of variance and interrater reliability of importance ratings across 5 descriptors (tasks, responsibilities, knowledge, skills, and traits). Results indicate that when ratings are rendered on descriptors of low specificity and low observability (e.g., traits), variance due to rater idiosyncrasies increases and reliability decreases. Implications for work analysis practice and future research are discussed. Job or work analysis forms the foundation for virtually every human resource (HR) management system (Butler & Harvey, 1988). For example, work analysis serves as the foundation for recruiting and selecting workers, designing and redesigning work, developing training programs, determining the level of compensation to provide, and designing performance management systems. To develop these HR systems, information about a variety of different job and worker requirements must be collected. These requirements would include descriptive information about the tasks performed on the job, the general responsibilities of incumbents, and the different types of knowledge, skill, ability, and other characteristics that are needed to perform the job (Dierdorff & Morgeson, 2007). The determination of these requirements, however, is largely based on human Correspondence and requests for reprints should be addressed to Erich C. Dierdorff,

Constructing parallel simulation exercises for assessment centers and other forms of behavioral assessment

Abstract: Assessment centers rely on multiple, carefully constructed behavioral simulation exercises to measure individuals on multiple performance dimensions. Although methods for establishing parallelism among alternate forms of paper-and-pencil tests have been well researched (i.e., to equate tests on difficulty such that the scores can be compared), little research has considered the why and how of parallel simulation exercises. This paper extends established procedures for constructing parallel test forms to dimension-based behavioral simulations. We discuss reasons for establishing comparable, alternate simulation forms and discuss the issues raised when applying traditional procedures to simulation exercises. After proposing a set of guidelines for establishing alternate forms among simulations, we apply these guidelines to simulations used in an operational assessment center.

Using a meta-analytic perspective to enhance job component validation

Abstract: This paper develops synthetic validity estimates based on a metaanalytic-weighted least squares (WLS) approach to job component validity (JCV), using position analysis questionnaire (PAQ) estimates of job characteristics, and the Data, People, & Things ratings from the Dictionary of Occupational Titles as indices of job complexity. For the general aptitude test battery database of 40,487 employees, nine validity coefficients were estimated for 192 positions. The predicted validities from the WLS approach had lower estimated variability than would be obtained from either the classic JCV approach or local criterion-related validity studies. Data, People, & Things summary ratings did not consistently moderate validity coefficients, whereas the PAQ data did moderate validity coefficients. In sum, these results suggest that synthetic validity procedures should incorporate a WLS regression approach. Moreover, researchers should consider a comprehensive set of job characteristics when considering job complexity rather than a single aggregated index. Over half a century ago, Lawshe (1952) coined the term “synthetic validity,” inspired by the analogous engineering process of “synthetic time.” As applied to selection, synthetic validity involves inferring the validity of a selection tool for a specific job based on job analysis data from a variety of other jobs. In other words, synthetic validity facilitates the creation of test batteries and selection systems without the need to conduct a criterion validity study in every situation. Synthetic validity promises many advantages over local validation studies, including drastically reduced costs, improved selection of qualified candidates, and greater legal defensibility (e.g., Hoffman, Rashkovsky, & D’Egidio, 2007; Johnson, 2007; Steel, Huffcutt, & Kammeyer-Mueller, 2006). Synthetic validity can also estimate the validity of a battery of selection instruments for jobs in which there are no incumbents yet. Over the decades since synthetic validity was first proposed, a variety of estimation methods have been designed, with mixed success (Guion, 2006; Scherbaum, 2005). One of