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Showing papers in "Tourism Management in 2011"


Journal ArticleDOI
TL;DR: In this paper, the authors explored the role of four key factors that influence perceptions of trust and consumer choice within a hotel context, and found that consumers tend to rely on easy-to-process information, when evaluating a hotel based upon reviews.

1,250 citations


Journal ArticleDOI
TL;DR: In this paper, the authors proposed that the overall image of the destination (i.e., brand image) is a mediator between its brand associations and tourists' future behaviors (e.g., intentions to revisit and recommend).

930 citations


Journal ArticleDOI
TL;DR: In this paper, the authors argue that understanding urban tourism will only progress by embracing these wider social science agendas so that tourism becomes integrated into these academic debates to progress the subject area.

723 citations


Journal ArticleDOI
TL;DR: Choi et al. as mentioned in this paper employed a structural equation modeling approach to investigate the relationships among exogenous variables (navigation functionality, perceived security, and transaction cost) and mediating variables (trust and satisfaction), with loyalty as a dependent variable.

646 citations


Journal ArticleDOI
TL;DR: In this article, the authors disaggregate CSR into five dimensions based on corporate voluntary activities for five primary stakeholder issues: employee relations, product quality, community relations, environmental issues, and diversity issues.

556 citations


Journal ArticleDOI
TL;DR: In this article, the authors investigate the perceived destination personality of Las Vegas and examine the relationships among destination personality, self-congruity, and tourist's behavioral intentions, concluding that self-congruity is a partial mediator on the relationship between destination personality and tourists' behavioral intentions.

466 citations


Journal ArticleDOI
TL;DR: In this paper, stated preference, citation-based, derived, hybrid, and expert panels were used to identify rankings of tourism journals from Scopus/SCImago data, compared with a derived RAE ranking, and three expert panel rankings.

440 citations


Journal ArticleDOI
TL;DR: In this article, the authors examined participants' memories of their wildlife tourism experiences and explored processes through which such experiences can lead to long-term changes in conservation behaviour, based on 240 visitors' extended open-ended responses to a follow-up web survey administered approximately four months after a visit to one of four marine-based wildlife tourism venues in Southeast Queensland.

431 citations


Journal ArticleDOI
TL;DR: The authors used a latent growth curve to model the developmental trajectory of return behavior and found that novelty seeking and low satisfaction among travelers temper immediate intent to return, while a positive image of the destination enhances both immediate and future intentions to return.

421 citations


Journal ArticleDOI
TL;DR: In this paper, the authors introduce the concept of service-dominant logic as a research paradigm in marketing management and demonstrate the importance of co-production and co-creation in the tourism industry.

412 citations


Journal ArticleDOI
TL;DR: In this article, the authors trace progress in this field by reviewing inter-, multi-and disciplinary studies that contribute to current understanding of small firms in tourism and how this understanding articulates with wider debates within tourism studies.

Journal ArticleDOI
TL;DR: In this article, the authors investigated the extent of tourists' awareness, appreciation and actions in relation to the specific wildlife they encounter and the environment in general, and used Structural Equation Modelling to identify factors that best predict positive long-term learning and environmental behaviour change outcomes.

Journal ArticleDOI
TL;DR: In this paper, the authors used a standard gravity model of bilateral tourism flows between 200 countries from 1995 to 2006 to measure the direct benefit of mega-sport events: the increase in tourist arrivals to the host country.

Journal ArticleDOI
TL;DR: In this paper, the authors examined the relationship between first-time vs. repeat visitors to a highly volatile destination in terms of destination risk perceptions, risk reduction strategies and motivation for the visit.

Journal ArticleDOI
TL;DR: This explorative-qualitative study suggests that online reviews play a secondary, complementary role to holiday selection and that they are subjected to a set of heuristics before being adopted and utilised.

Journal ArticleDOI
TL;DR: In this article, the authors studied the impacts on economic growth of a small tourism-driven economy caused by an increase in the growth rate of international tourism demand and presented a formal model and empirical evidence.

Journal ArticleDOI
TL;DR: In this paper, the authors studied the use of online travel photo-sharing technologies among Hong Kong residents and found that people who post photographs online tend to be younger, better educated, and earn a higher income than those who do not.

Journal ArticleDOI
TL;DR: In this article, the causal relationship between tourist expectations, tourist motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese tourists in the Republic of Korea using path analysis was examined.

Journal ArticleDOI
TL;DR: In this paper, the TOPSIS method was applied to evaluate the tourism destination competitiveness (TDC) of the Yangtze River Delta in China, and the results showed that the method can be implemented as an effective method in TDC evaluation.

Journal ArticleDOI
TL;DR: Wang et al. as discussed by the authors examined attributes that may affect Chinese tourists' evaluation of their travel dining experiences, including tourists' own food culture, contextual factor of the dining experience, variety and diversity of food, perception of the destination, service encounter, and tour guide's performance.

Journal ArticleDOI
TL;DR: In this paper, the authors identify the role played by emotions, hedonism, satisfaction, and social identification in mediating the effects of environmental factors on attendees' re-patronizing intention.

Journal ArticleDOI
TL;DR: The authors examines economic, socio-cultural, physical and attitudinal changes in/around World Heritage Site (WHS) Ogimachi from the local communities' standpoint and explores the background of these changes and views.

Journal ArticleDOI
TL;DR: In this article, the authors developed a measurement scale for motivation to cruising and examined the role of cruising motivation on intention to cruise and found that cruising motivation has a positive influence on cruising intention.

Journal ArticleDOI
TL;DR: In this article, the authors analyse the evolution of innovative activities in the tourism industry through the empirical analysis of annual Tourism@ events, and highlight the intensity of innovation activity in tourism, and give evidence about the rapid evolution of the tourist industry as well as the substantial impact of ICT on this evolution.

Journal ArticleDOI
TL;DR: The results reveal that policies and regulations, government support, costs, capacity problems, and the healthcare needs of the local community are the main barriers to the development of medical tourism in Hong Kong.

Journal ArticleDOI
Sangkyun Kim1
TL;DR: In this article, the authors investigated the extent to which audience involvement or engagement with a serialised TV drama affects their actual on-site film tourism experiences at its former filmed locations and found that audience's emotional and behavioural involvement was the main driver that positively affected their movie tourism experiences, and that the more emotional involvement audience develops through viewing the TV drama, the greater the likelihood of them visiting film tourism locations.

Journal ArticleDOI
TL;DR: In this paper, a series of focus groups were conducted in eleven cities in China and various issues, concerns, and problems were identified related to Chinese outbound tourists' expectations of accommodations, food and restaurants, tour guides and itineraries, entertainment and activities, and transportation.

Journal ArticleDOI
TL;DR: In this paper, the authors reviewed the carbon intensity of selected foods and discussed how foodservice providers could adapt their practices to reduce the GHG emissions of food production and consumption in tourism-related contexts.

Journal ArticleDOI
TL;DR: In this article, the authors investigated images and risks associated with Uganda and whether exposure to Uganda's official tourism website could induce image change, and found that post-test images for the experimental group were significantly more positive and perceived risk was reduced.

Journal ArticleDOI
TL;DR: In this article, the authors examined the relationship between perceived service quality, customer satisfaction and behavioral intention using multidimensional methods and found that the significant dimensions of customer satisfaction are tangibles and responsiveness.