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All figures (11)
Table 2: Illustrative example: optimal solutions of problems EDetB and EDetF
Table 6: Resolution of problem EDetF - instances with σt λt = 1.5
Table 7: Resolution of problem EDetF - instances with σt λt = 2
Table 8: Comparison with the sample approximation approach - instances with σt λt = 2
Figure 2: General risk-cost trade-off analysis
Table 1: Illustrative example: input data
Figure 1: Illustrative example: function Ψ1
Table 4: Resolution of problem EDetF - instances with σt λt = 0.5
Table 3: Resolution of problem EDetB - instances with σt λt ∈ {0.5; 1; 1.5; 2}
Table 5: Resolution of problem EDetF - instances with σt λt = 1
Figure 3: Impact of forecast quality on the risk-cost trade-off
Journal Article
•
DOI
•
A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts
[...]
Mathilde Excoffier
1
,
Céline Gicquel
1
,
Oualid Jouini
2
•
Institutions (2)
University of Paris-Sud
1
,
École Centrale Paris
2
01 Jun 2016
-
Computers & Industrial Engineering