A Meta-analysis of Online Trust Relationships in E-commerce
TL;DR: In this paper, a meta-analysis examined the role of online trust in business-to-consumer e-commerce and found that online trust exhibits significant relationships with selected antecedents and consequences (e.g., loyalty, repeat purchase intention).
About: This article is published in Journal of Interactive Marketing.The article was published on 2017-05-01. It has received 304 citations till now.
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3,713 citations
TL;DR: In this article, a comprehensive framework was proposed to examine the relationship among customers' perceived value of live streaming, customer trust, and engagement, while utilitarian and hedonic values are shown to affect customer engagement indirectly through customer trust in products and trust in sellers sequentially.
373 citations
TL;DR: In this paper, a theoretical acceptance model was proposed by extending TAM with new constructs: initial trust and two types of perceived risk (i.e., perceived safety risk [PSR] and perceived privacy risk [PPR]).
Abstract: The purpose of this study was to explore factors affecting users’ acceptance of automated vehicles (AVs, Level 3). A theoretical acceptance model was proposed by extending the Technology Acceptance Model (TAM) with new constructs: initial trust and two types of perceived risk (i.e., perceived safety risk [PSR] and perceived privacy risk [PPR]). It was hypothesized that initial trust was built upon perception factors (i.e., perceived usefulness [PU], perceived ease of use [PEOU], PSR, and PPR) and was a key determinant of AV acceptance. The validity of the model was confirmed with a structure equation modeling analysis based on data collected from 216 survey samples. Results revealed that initial trust was the most critical factor in promoting a positive attitude towards AVs, which, together with PU, determined users’ intention to use AVs. Initial trust could be enhanced by improving PU and reducing PSR associated with AVs. Theoretically, these findings suggest that initial trust offers another and probably more important pathway for other factors to impact consumers’ adoption of systems with uncertainty. Practically, the findings provide guidance for designing interventions aimed at improving public’s acceptance towards AVs.
362 citations
TL;DR: In this paper, the authors investigated the effect of online review contents on potential guests' trust perceptions in AirBnB.com and found salient themes determine trust perception: host attributes positively lead to benevolence, location and room aesthetics positively affect ability, room description positively affects integrity, and location and host attributes determine overall trust perception.
218 citations
TL;DR: Findings revealed that FC, TR and TA have a positive influence on intention to use BCSCM and regulatory support moderates the effect of FC.
Abstract: The behavioural intention to adopt Blockchain for supply chain management (BCSCM) is studied in this paper. The research framework adopted considers how Performance Expectancy (PE), Effort Expectan...
181 citations
Cites background from "A Meta-analysis of Online Trust Rel..."
...These include studies on perceived risk as well as consequences e.g. loyalty and repeat purchase intention (Kim and Peterson 2017), significant long-term barriers for user adoption (Gao and Waechter 2017) and technical and business factors affecting trust such as ownership of data and transparency…...
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References
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01 Jan 1989
TL;DR: Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage.
40,975 citations
TL;DR: In this article, the authors developed and validated new scales for two specific variables, perceived usefulness and perceived ease of use, which are hypothesized to be fundamental determinants of user acceptance.
Abstract: Valid measurement scales for predicting user acceptance of computers are in short supply. Most subjective measures used in practice are unvalidated, and their relationship to system usage is unknown. The present research develops and validates new scales for two specific variables, perceived usefulness and perceived ease of use, which are hypothesized to be fundamental determinants of user acceptance. Definitions of these two variables were used to develop scale items that were pretested for content validity and then tested for reliability and construct validity in two studies involving a total of 152 users and four application programs. The measures were refined and streamlined, resulting in two six-item scales with reliabilities of .98 for usefulness and .94 for ease of use. The scales exhibited hgih convergent, discriminant, and factorial validity. Perceived usefulness was significnatly correlated with both self-reported current usage r = .63, Study 1) and self-predicted future usage r = .85, Study 2). Perceived ease of use was also significantly correlated with current usage r = .45, Study 1) and future usage r = .59, Study 2). In both studies, usefulness had a signficnatly greater correaltion with usage behavior than did ease of use. Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage. Implications are drawn for future research on user acceptance.
40,720 citations
Book•
01 Jun 1975
36,032 citations
Journal Article•
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
21,693 citations
"A Meta-analysis of Online Trust Rel..." refers background in this paper
...Perceived service quality Consumer's subjective evaluation of the interaction quality with a website and how well the service needs have been met (Parasuraman, Zeithaml, and Berry 1988)....
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Book•
01 Nov 1980
TL;DR: In his book Culture's Consequences, Geert Hofstede proposed four dimensions on which the differences among national cultures can be understood: Individualism, Power Distance, Uncertainty Avoidance and Masculinity as mentioned in this paper.
Abstract: In his bestselling book Culture's Consequences, Geert Hofstede proposed four dimensions on which the differences among national cultures can be understood: Individualism, Power Distance, Uncertainty Avoidance and Masculinity. This volume comprises the first in-depth discussion of the masculinity dimension and how it can help us to understand differences among cultures. The book begins with a general explanation of the masculinity dimension, and discusses how it illuminates broad features of different cultures. The following parts apply the dimension more specifically to gender (and gender identity), sexuality (and sexual behaviour) and religion, probably the most influential variable of all. Hofstede closes the book with a synthesizing statement about cultural values as they are linked to sexuality, gender and religion.
19,826 citations