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Journal ArticleDOI

A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas

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TLDR
It is argued that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.
Abstract
CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.

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Citations
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Science in action

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Proceedings ArticleDOI

A Human-Centered Evaluation of a Deep Learning System Deployed in Clinics for the Detection of Diabetic Retinopathy

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Theory of Workarounds

TL;DR: An integrated theory of workarounds that describes how and why workaround are created is provided, a process theory driven by the interaction of key factors that determine whether possible workarides are considered and how they are executed.
References
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BookDOI

To Err Is Human Building a Safer Health System

TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
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Science in Action

Bruno Latour
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Sorting Things Out: Classification and Its Consequences

TL;DR: In Sorting Things Out, Bowker and Star as mentioned in this paper explore the role of categories and standards in shaping the modern world and examine how categories are made and kept invisible, and how people can change this invisibility when necessary.
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Process Innovation: Reengineering Work Through Information Technology

TL;DR: In this article, Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives and highlights the roles of new organizational structures and human resource programs in developing process innovation.
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