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Journal ArticleDOI

A VIKOR technique based on DEMATEL and ANP for information security risk control assessment

01 May 2013-Information Sciences (Elsevier Science Inc.)-Vol. 232, pp 482-500
TL;DR: An MCDM model combining VIKOR, DEMATEL, and ANP is proposed to solve the problem of conflicting criteria that show dependence and feedback and the results show that the proposed method can be effective in helping IT managers validate the effectiveness of their risk controls.
About: This article is published in Information Sciences.The article was published on 2013-05-01. It has received 277 citations till now. The article focuses on the topics: Information security management & Information security.
Citations
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Journal ArticleDOI
TL;DR: The general picture is depicted, which provides a classification of methods related to criteria interaction phenomenon, and the Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) hybridizations first time in the literature are discussed/reviewed.
Abstract: An analysis of DEMATEL approaches for criteria interaction handling within ANP.A classification of the methods related to criteria interaction phenomenon in MADM.Detailed explanations and numerical examples are given.Bibliometric analysis is provided. Majority of the Multiple-Attribute Decision Making (MADM) methods assume that the criteria are independent of each other, which is not a realistic assumption in many real world problems. Several forms of interactions among criteria might occur in real life situations so that more sophisticated/intelligent techniques are required to deal with particular needs of the problem under consideration. Unfortunately, criteria interaction concept is very little issued in the literature. It is still a very important and critical research subject for intelligent decision making within MADM. The present paper aims to put a step forward to fill this gap by depicting the general picture, which provides a classification of methods related to criteria interaction phenomenon, and discuss/review the Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) hybridizations first time in the literature. DEMATEL and ANP hybridizations grab remarkable attention of decision analysis community in recent years and seem as one of the most promising approaches to handle criteria interactions in a MADM setting.

248 citations

Journal ArticleDOI
TL;DR: In this paper, a multi-criteria decision-making approach is applied using the Decision Making Trial and Evaluation Laboratory Model (DEMATEL) technique, integrated with ANP for selecting the most appropriate RER in Turkey from an investor-focused perspective.

244 citations

Journal ArticleDOI
TL;DR: A systematic review of the VlseKriterijuska Optimizacija I Komoromisno Resenje (VIKOR) method in several application areas such as sustainability and renewable energy is presented in this article.
Abstract: The main objective of this paper is to present a systematic review of the VlseKriterijuska Optimizacija I Komoromisno Resenje (VIKOR) method in several application areas such as sustainability and renewable energy. This study reviewed a total of 176 papers, published in 2004 to 2015, from 83 high-ranking journals; most of which were related to Operational Research, Management Sciences, decision making, sustainability and renewable energy and were extracted from the “Web of Science and Scopus” databases. Papers were classified into 15 main application areas. Furthermore, papers were categorized based on the nationalities of authors, dates of publications, techniques and methods, type of studies, the names of the journals and studies purposes. The results of this study indicated that more papers on VIKOR technique were published in 2013 than in any other year. In addition, 13 papers were published about sustainability and renewable energy fields. Furthermore, VIKOR and fuzzy VIKOR methods, had the first rank in use. Additionally, the Journal of Expert Systems with Applications was the most significant journal in this study, with 27 publications on the topic. Finally, Taiwan had the first rank from 22 nationalities which used VIKOR technique.

242 citations


Cites methods from "A VIKOR technique based on DEMATEL ..."

  • ...[215] VIKOR, DEMATEL and ANP Utilized Information security management risk Evaluated information security risk control by used VIKOR, DEMATEL and ANP....

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Journal ArticleDOI
TL;DR: A new hybrid Multiple Attribute Decision Making (MADM) model is proposed, combining the Decision Making Trial and Evaluation Laboratory (DEMATEL), DEMATEL-based Analytic Network Process (DANP), and VIsekriterijumsko KOmpromisno Rangiranje (VIKOR) methods to solve customer satisfaction problems.
Abstract: Many consumers today buy products and services from e-stores. Because e-store managers are responsible for allocating different resources, it is essential that they understand consumers' shopping behaviour to provide the best possible value for visitors to their websites. Therefore, the purpose of this article is to focus on assessing and improving strategies to reduce the gaps in customer satisfaction caused by interdependence and feedback problems among dimensions and criteria to achieve the aspiration level. We propose a new hybrid Multiple Attribute Decision Making (MADM) model, combining the Decision Making Trial and Evaluation Laboratory (DEMATEL), DEMATEL-based Analytic Network Process (DANP), and VIsekriterijumsko KOmpromisno Rangiranje (VIKOR) methods to solve these problems. Then, three real cases are used to illustrate how the proposed new hybrid Multiple Criteria Decision-Making (MCDM) model improves e-store business. These results can provide e-store managers with a knowledge-based understanding of how to create marketing strategies that reduce the performance gaps of dimensions and criteria to satisfy consumers' needs and encourage customers to purchase more.

234 citations


Cites methods from "A VIKOR technique based on DEMATEL ..."

  • ...According to the concrete characteristics of objective affairs, the methodology can verify the interdependence of variables and attributes, building a relationship that reflects those characteristics with an essential system and evolutionary trend [38,47,51,59,72,83,85,92]....

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Journal ArticleDOI
TL;DR: A novel hybrid MCDM model that combines fuzzy Decision Making Trial and Evaluation Laboratory Model (DEMATEL), fuzzy Analytical Network Process (ANP) and fuzzy Visekriterijumska Optimizacija i kompromisno Resenje (VIKOR) methods is developed and successfully performed in this paper for the City of Belgrade.
Abstract: City logistics (CL) tends to increase efficiency and mitigate the negative effects of logistics processes and activities and at the same time to support the sustainable development of urban areas. Accordingly, various measures and initiatives are applying and various conceptual solutions are defining. The effects vary depending on the characteristics of the city. This paper proposes a framework for the selection of the CL concept which would be most appropriate for different participants, stakeholders, and which would comply with attributes of the surroundings. CL participants have different, usually conflicting goals and interests, so it is necessary to define a large number of criteria for concepts evaluation. On the other hand, the importance of the criteria is dependent on the specific situation, i.e., a large number of factors describing the surroundings. In situations like this, selecting the best alternative is a complex multi-criteria decision-making (MCDM) problem consisting of conflicting and uncertain elements. A novel hybrid MCDM model that combines fuzzy Decision Making Trial and Evaluation Laboratory Model (DEMATEL), fuzzy Analytical Network Process (ANP) and fuzzy Visekriterijumska Optimizacija i kompromisno Resenje (VIKOR) methods is developed in this paper. The model provides support to decision makers (planners, city administration, logistics service providers, users, etc.) when selecting the CL concept, which is successfully performed in this paper for the City of Belgrade.

232 citations

References
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Book ChapterDOI
01 Jan 1985
TL;DR: Analytic Hierarchy Process (AHP) as mentioned in this paper is a systematic procedure for representing the elements of any problem hierarchically, which organizes the basic rationality by breaking down a problem into its smaller constituent parts and then guides decision makers through a series of pairwise comparison judgments to express the relative strength or intensity of impact of the elements in the hierarchy.
Abstract: This chapter provides an overview of Analytic Hierarchy Process (AHP), which is a systematic procedure for representing the elements of any problem hierarchically. It organizes the basic rationality by breaking down a problem into its smaller constituent parts and then guides decision makers through a series of pair-wise comparison judgments to express the relative strength or intensity of impact of the elements in the hierarchy. These judgments are then translated to numbers. The AHP includes procedures and principles used to synthesize the many judgments to derive priorities among criteria and subsequently for alternative solutions. It is useful to note that the numbers thus obtained are ratio scale estimates and correspond to so-called hard numbers. Problem solving is a process of setting priorities in steps. One step decides on the most important elements of a problem, another on how best to repair, replace, test, and evaluate the elements, and another on how to implement the solution and measure performance.

16,547 citations


"A VIKOR technique based on DEMATEL ..." refers background or methods in this paper

  • ...The relative importance value can be determined assuming a scale of 1 to 9 to represent equal importance to extreme importance [34,36]....

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  • ...ANP is the general form of AHP [36] and has been used in MCDM to relax the restriction on hierarchical structure....

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  • ...ANP is an extension of AHP based on the concepts of Markov Chain, and it is a nonlinear dynamic structure [35]....

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Journal ArticleDOI
TL;DR: A comparative analysis of the multiple criteria decision making methods VIKOR and TOPSIS is illustrated with a numerical example, showing their similarity and some differences.

3,563 citations


"A VIKOR technique based on DEMATEL ..." refers background or methods in this paper

  • ...E-mail addresses: ouyang.ping@msa.hinet.net (Y.-P. Ou Yang), ghtzeng@mail.knu.edu.tw, ghtzeng@cc.nctu.edu.tw (G.-H. Tzeng)....

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  • ...Therefore, their study proposed an alternative VIKOR method to replace TOPSIS [27,28]....

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  • ...A VIKOR technique based on DEMATEL and ANP for information security risk control assessment Yu-Ping Ou Yang a,⇑, How-Ming Shieh a,b, Gwo-Hshiung Tzeng c,d a Department of Business Administration, National Central University, 300 Chung-da Road, Chung-Li City 320, Taiwan b Department of Information Management, National Central University, 300 Chung-da Road, Chung-Li City 320, Taiwan c Department of Information Management, Kainan University, No. 1, Kainan Road, Luchu, Taoyuan 338, Taiwan d Institute of Management of Technology, National Chiao Tung University, 1001 Ta-Hsueh Road, Hsinchu 300, Taiwan a r t i c l e i n f o Article history: Available online 17 September 2011 Keywords: VIKOR Analytic network process (ANP) DEMATEL Multiple criteria decision making (MCDM) Information security Risk control assessment a b s t r a c t As companies and organizations have grown to rely on their computer systems and networks, the issue of information security management has become more significant....

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  • ...Among the MCDM methods, VIKOR and TOPSIS procedures are based on an aggregating function representing ‘‘closeness to the ideal’’....

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  • ...However, Opricovic and Tzeng [28] showed that TOPSIS has several shortcomings in its ranking process....

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Book
01 Jan 1996
TL;DR: The Analytic Network Process is particularly useful to project the future of a group or company considering all the influences and risks: economic, social, political, technological, environmental, and others.
Abstract: Decision Making with Dependence and Feedback: The Analytic Network Process : the Organization and Prioritization of Complexity #370 pages #2001 #Thomas L. Saaty #Rws Publications, 2001 #0962031798, 9780962031793 #This book shows how to make decisions when alternatives depend on criteria, but also the criteria depend on the alternatives. It shows how to cope with dependence between different groups of people, goals and criteria. The Analytic Network Process is particularly useful to project the future of a group or company considering all the influences and risks: economic, social, political, technological, environmental, and others. Accompanying ANP software is under development. file download xaxotav.pdf

3,095 citations

Journal ArticleDOI
TL;DR: The VIKOR method as mentioned in this paper was developed to solve MCDM problems with conflicting and noncommensurable (different units) criteria, assuming that compromising is acceptable for conflict resolution, the decision maker wants a solution that is the closest to the ideal, and the alternatives are evaluated according to all established criteria.

1,303 citations

Journal ArticleDOI
TL;DR: Empirical experimental results show the proposed new novel hybrid MCDM model is capable of producing effective evaluation of e-learning programs with adequate criteria that fit with respondent's perception patterns, especially when the evaluation criteria are numerous and intertwined.
Abstract: Internet evolution has affected all industrial and commercial activity and accelerated e-learning growth. Due to cost, time, or flexibility for designer courses and learners, e-learning has been adopted by corporations as an alternative training method. E-learning effectiveness evaluation is vital, and evaluation criteria are diverse. A large effort has been made regarding e-learning effectiveness evaluation; however, a generalized quantitative evaluation model, which considers both the interaffected relation between criteria and the fuzziness of subjective perception concurrently, is lacking. In this paper, the proposed new novel hybrid MCDM model addresses the independent relations of evaluation criteria with the aid of factor analysis and the dependent relations of evaluation criteria with the aid of DEMATEL. The AHP and the fuzzy integral methods are used for synthetic utility in accordance with subjective perception environment. Empirical experimental results show the proposed model is capable of producing effective evaluation of e-learning programs with adequate criteria that fit with respondent's perception patterns, especially when the evaluation criteria are numerous and intertwined.

1,085 citations


"A VIKOR technique based on DEMATEL ..." refers background or methods in this paper

  • ...The DEMATEL technique constructs the interrelations between factors/criteria to build a network relations map (NRM) [8,18,32,42]....

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  • ...Furthermore, a hybrid model combining ANP and DEMATEL to solve the dependence and feedback problems has been successfully used in various fields [8,18,42]....

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  • ...In addition, by using DEMATEL to generate an NRM, the proposed method can help IT managers analyze the reasons behind why some controls having larger gaps and needs to be improved....

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  • ...Thus DEMATEL [3,4,6,7,44] is used not only to construct the interrelations between factors/criteria in building an NRM (network relations map) but also to improve the normalization process of ANP....

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  • ...If (ri ci) is positive, then factor i is affecting other factors, and if (ri ci) is negative, then factor i is being influenced by other factors [32,38,42]....

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