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An approach to environmental psychology

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TLDR
In this paper, the authors proposed that environmental stimuli are linked to behavioral responses by the primary emotional responses of arousal, pleasure, and dominance, and used information rate to compare the effects of different environments, each with stimulation in many sense modalities.
Abstract
Environmental psychology, though a fast-growing field, is one of the most difficult to fit into the confines of scientific inquiry. Measuring such subjective data as reactions to color, heat, light, and sound would seem to be an almost impossible task; indeed, until now there has been no theory around which the research in this field could be organized. This volume represents a preliminary effort to identify the relevant variables involved and fit them into a systematic framework. Furthermore, it presents extensive sets of measures for investigating the theory and implementing it in a variety of everyday environments.Basically, the framework outlined here proposes that environmental stimuli are linked to behavioral responses by the primary emotional responses of arousal, pleasure, and dominance. By considering the impact of the environment on these basic emotional responses, the effects of diverse stimulus components within or across sense modalities can be readily compared. An additional concept, information rate, is used to compare the effects of different environments, each with stimulation in many sense modalities. In the final chapters the authors present a series of hypotheses which relate the emotional response variables to a diversity of behaviors such as physical approach, performance, affiliation, and verbally or nonverbally expressed preference.

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Measuring emotion: The self-assessment manikin and the semantic differential

TL;DR: Reports of affective experience obtained using SAM are compared to the Semantic Differential scale devised by Mehrabian and Russell (An approach to environmental psychology, 1974), which requires 18 different ratings.
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Servicescapes: The Impact of Physical Surroundings on Customers and Employees:

TL;DR: A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees as mentioned in this paper, where the authors propose a typology for service organizations.
Journal ArticleDOI

Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value

TL;DR: In this paper, the authors developed a scale measuring both values obtained from the pervasive consumption experience of shopping and found that distinct hedonic and utilitarian shopping value dimensions exist and are related to a number of important consumption variables.
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Evaluating service encounters: The effects of physical surroundings and employee responses.

TL;DR: For consumers, evaluation of a service firm often depends on evaluation of the "service encounter" or the period of time when the customer interacts directly with the firm as mentioned in this paper. But this evaluation may not be accurate.
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