An Expanded Sourcebook Qualitative Data Analysis
01 Jan 1994-
About: The article was published on 1994-01-01 and is currently open access. It has received 2763 citations till now.
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TL;DR: An institutionalist concept of a social actor whose everyday interactions are infused with ICT use is developed and it is suggested that such a shift will sharpen perceptions of how organizational contexts shape ICT-related practices, and help researchers more accurately portray the complex and multiple roles that people fulfill while adopting, adapting, and using information systems.
Abstract: A concept of the user is fundamental to much of the research and practice of information systems design, development, and evaluation. User-centered information studies have relied on individualistic cognitive models to carefully examine the criteria that influence the selection of information and communication technologies (ICTs) that people make. In many ways, these studies have improved our understanding of how a good information resource fits the people who use it. However, research approaches based on an individualistic user concept are limited.
In this paper, we examine the theoretical constructs that shape this user concept and contrast these with alternative views that help to reconceptualize the user as a social actor. Despite pervasive ICT use, social actors are not primarily users of ICTs. Most people who use ICT applications utilize multiple applications, in various roles, and as part of their efforts to produce goods and services while interacting with a variety of other people, and often in multiple social contexts. Moreover, the socially thin user construct limits our understanding of information selection, manipulation, communication, and exchange within complex social contexts. Using analyses from a recent study of online information service use, we develop an institutionalist concept of a social actor whose everyday interactions are infused with ICT use. We then encourage a shift from the user concept to a concept of the social actor in IS research. We suggest that such a shift will sharpen perceptions of how organizational contexts shape ICT-related practices, and at the same time will help researchers more accurately portray the complex and multiple roles that people fulfill while adopting, adapting, and using information systems.
847 citations
Cites background or methods from "An Expanded Sourcebook Qualitative ..."
...We also supplemented our code analysis with data reduction through site summaries (Miles and Huberman 1994)....
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...The Web can help brokers and realtors advertise their properties and reach more potential clients, but at the same time it threatens their livelihood by “giving away” property information that has belonged exclusively to the broker community (see the MLS discussion, below)....
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TL;DR: The authors explored the use of classroom video as a tool for fostering productive discussions about teaching and learning in a 2-year mathematics professional development program based on the Problem-Solving Cycle model, which relies on video from the teachers own classrooms and emphasizes creating a community in which members feel comfortable learning from video.
748 citations
Cites background from "An Expanded Sourcebook Qualitative ..."
...Our aim in these vignettes is to illustrate specific features of the conversations and related activities in detail, while at the same time preserving the complexity and richness of the context from which they were drawn (Miles & Huberman, 1994)....
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TL;DR: Ghauri et al. as discussed by the authors used a longitudinal case study of four manufacturing firms in a small open economy such as New Zealand to identify the theoretical gap in the literature, which is the focus on organically developed networks rather than formal structured ones.
746 citations
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TL;DR: In this article, the authors uncover institutional voids as the source of market exclusion and identify two sets of activities: redefining market architecture and legitimizing new actors as critical for building "inclusive" markets.
Abstract: Much effort goes into building markets as a tool for economic and social development, often overlooking that in too many places social exclusion and poverty prevent many, especially women, from participating in and accessing markets. Building on data from rural Bangladesh and analyzing the work of a prominent intermediary organization, we uncover institutional voids as the source of market exclusion and identify two sets of activities – redefining market architecture and legitimating new actors – as critical for building ‘inclusive' markets. We expose voids as ‘analytical spaces' and illustrate how they result from conflict and contradiction among institutional ‘bits and pieces' from local political, community, and religious spheres. Our findings put forward a perspective on market building that highlights the ‘on the ground' dynamics and attends to the ‘institutions at play', to their consequences, and to a more diverse set of ‘inhabitants' of institutions.
739 citations
TL;DR: In this article, a longitudinal examination and comparison of two multilateral networks of small and medium-sized firms in the U.S. wood-products manufacturing industry is presented, focusing on wood products.
Abstract: This article reports a longitudinal examination and comparison of two multilateral networks of small and medium-sized firms in the U.S. wood-products manufacturing industry. The research focused on...
711 citations