Analysis of issues of e-government in Indian police
29 Jan 2007-Vol. 4, Iss: 1, pp 97-125
TL;DR: The proliferation of e- government in a critical domain of civil administration, namely, police in India, is reported and a possible framework for studying the response of a segment of governance to embracing e-government is suggested.
Abstract: This paper reports the proliferation of e-government in a critical domain of civil administration, namely, police in India. The research brings out a whole array of issues, possible relationships, trends and impacts of e-government in the given domain. The paper also serves to suggest a possible framework for studying the response of a segment of governance to embracing e-government. A questionnaire-based survey was used to elicit the responses. The findings help point to which direction the policymakers need to redirect their attention to reinforce the momentum of e-government.
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TL;DR: This research highlights the importance of national technological and organisational contexts for e-government development and reveals the anomalous significant relationship of public institutions with e- government development in the negative direction.
Abstract: There are relatively few empirical studies that analyse e-government development from a global perspective Using secondary data from 115 countries and the Technology-Organisation-Environment (TOE) as the guiding theoretical lens, we examine the facilitators for e-government development Our research highlights the importance of national technological and organisational (human capital) contexts for e-government development Our results also show that national environment (institutional and macroeconomic) is not a significant facilitator for e-government development Further, post hoc analysis reveals the anomalous significant relationship of public institutions with e-government development in the negative direction Through this research, we make some important contributions that have implications for researchers, practitioners and policymakers
81 citations
Cites background from "Analysis of issues of e-government ..."
...Moon (2002) found that the two institutional factors of size and type of government contribute to the adoption of e-government among municipalities....
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TL;DR: The evolution and current status of e‐government is analyzed, trying to deduce a series of basic principles for its success, and the principles inferred can be easily extrapolated to the vast majority of PP.AA.
Abstract: Purpose – This paper has as its aim to analyse the evolution and current status of e‐government, trying to deduce a series of basic principles for its success.Design/methodology/approach – A case study has served to achieve that aim, but prior to its presentation, a short review of the e‐government literature along with some facts and figures have made it possible to assess the situation of e‐government in various countries around the world, and more precisely in Spain.Findings – E‐government lays emphasis on technology; however, the internal processes through which public administrations (PP.AA) offer their services to citizens need careful reengineering.Research limitations/implications – Although a case study like this one, in which the analysis of e‐government is restricted to the functioning of a tax administration body, may have limitations when it comes to generalising the conclusions drawn, the principles inferred from it can be easily extrapolated to the vast majority of PP.AA.Originality/value –...
57 citations
Cites background from "Analysis of issues of e-government ..."
...…to investments in Information and Communication Technologies (ICT) hoping to improve its internal management as well as the services it delivers to citizens through an innovative use of communication channels and facilities (Chen, 2003; Choudrie and Papazafeiropoulou, 2006; Mitra and Gupta, 2007)....
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TL;DR: A conceptual framework was developed for analyzing the assimilation of e-government, in the context of IT innovation, which developed based on Technological-Organizational-Environmental (TOE) Framework, Innovation and Diffusion Theory.
Abstract: The Information Technology (IT) must be successfully assimilated into the organization in order to exploit its potential value and benefit for their target adopter. This paper examines the factors affecting assimilation of e-Government in Developing Countries. A conceptual framework was developed for analyzing the assimilation of e-government, in the context of IT innovation, which developed based on Technological-Organizational-Environmental (TOE) Framework, Innovation and Diffusion Theory. In this paper, we analyze assimilation as single stage technology diffusion process. An Innovation diffusion theory is coined with TOE framework to explain how assimilation process affected by ICT expertise, ICT infrastructure, TOP management support, organizational compatibility, extend coordination, regulatory environment, and competition. Based on this framework and by utilizing data from questioner, the determinants and mechanisms of this process are identified and process of e-Government assimilation is reconstructed. Questionnaires were distributed among ITTP students at KAIST University as the main respondent, and supported by international student network. The respondents selected from Government Officer from developing countries to response the assimilation process and condition occurred in their respective country. Our research found, the environmental context plays an important role in assimilation of e-Government, followed by organization and technological factors. At the end, our research revealed TOE framework can be use as a method to analyze assimilation of e-Government and contribute a new understanding and model enhancement for academics as well as practitioners and policy maker.
50 citations
TL;DR: In this paper, the authors proposed a seven-step approach to collusion detection in procurement auctions, which comprises tests of equality of means, medians and variance and tests of skewness, autocorrelation and normality of the ratios.
Abstract: Research on bidder collusion in procurement auctions is reasonably successful in unveiling the mechanisms of collusion among the bidders. But it is relatively weak in forwarding effective practical methods of collusion detection before the winner is declared, because they presuppose the knowledge of collusion in specific auctions. Past studies, however, point out the need for working with bid price-to-reserve price ratios rather than bid prices or winning bid prices, to be free from the problem of heteroscedasticity. They also draw an important inference that the set of collusive data are significantly different from the set of competitive data. On the basis of these basic facts, the current paper outlines a seven-step approach to collusion detection. The approach makes rudimentary statistical analysis of bid price-to-reserve price ratios for all the bidders. The analysis comprises tests of equality of means, medians and variance and tests of skewness, autocorrelation and normality of the ratios. It divides the ratios into two significantly different clusters. The cluster with the higher mean and variance values of the ratios corresponds to collusive bidding with the other cluster corresponding to competitive bidding. The paper proposes the construction of a process control chart to detect occurrence of collusion in an auction immediately after the price bids are opened. The approach is illustrated by applying it to data from procurement auctions for construction projects in a State Department of the Republic of India.
45 citations
Cites background from "Analysis of issues of e-government ..."
...Procurement in government is usually associated with corruption, scandal, and abuse of public resources (McAfee and McMillan, 1992; Mougeot and Naegelen, 2005; Liao et al., 2003; Mitra and Gupta, 2007; Sharma, 2007)....
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...Some of the major weaknesses that are acknowledged in the literature are the following: Lack of transparency in the award of work contracts is common in government departments (Gupta and Jana, 2003; Liao et al., 2003; Mitra and Gupta, 2007)....
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...Lack of transparency in the award of work contracts is common in government departments (Gupta and Jana, 2003; Liao et al., 2003; Mitra and Gupta, 2007)....
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TL;DR: In this paper, the role of e-governance in improving service delivery by altering the principal-agent relationship is discussed and a survey is presented that seeks to test the role and benefits of egovernance.
Abstract: Using ICT in the form of e-governance could yield great benefits in the reform and modernization of the public sector. The experience of e-governance in a number of developed and developing countries has shown that ICT can be a tool for greater service delivery with the goal of improving service quality. E-governance can also promote ‘good govern-ance’, that is, greater civic engagement can increase opportunities for direct representation and voice, and support for increased democracy.
This paper discusses and presents the survey findings that seek to test the role of e-governance in improving service delivery by altering the principal-agent relationship. It further seeks to elucidate the quality aspects of public service. Policy recommendations to achieve the benefits of e-governance in Fiji are presented. Strong leadership is required to implement e-governance to capture and internalize the benefits of quality services and satisfied customers.
44 citations
Cites background from "Analysis of issues of e-government ..."
...There is a growing evidence that the public sector has committed itself to investments in ICT hoping to improve its internal management as well as the services it delivers to citizens through an innovative use of communication channels and facilities [37,38,39]....
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References
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TL;DR: The authors created a rubric for benchmarking implementation among cities nationwide using a broad range of functional dimensions and assigning municipalities “e-scores” to assess the actual status of e-government implementation.
Abstract: Municipalities face a dilemma as they pursue technologically enabled modes of providing traditional services. The planning stages of e-government amount to triage: which specific municipal functions and services can a municipality afford to implement (or which services can they afford not to implement) given the costs of technology and technological capability? Little in the way of defining the leading edge of innovation among cities exists. To date, the literature on e-government “best practices” tends to stress creating standards for evaluating web-enabled services rather than for benchmarking the actual status of e-government implementation. In other words, a well-developed literature is emerging around standards by which municipal websites can be evaluated such as navigability and content standards. These standards do not give us insight, however, into the specific functions and services as they emerge on municipality websites. As a means toward addressing this lacuna, the authors created a rubric for benchmarking implementation among cities nationwide using a broad range of functional dimensions and assigning municipalities “e-scores.” In this paper, the authors describe these efforts, their approach and their findings.
322 citations
"Analysis of issues of e-government ..." refers background in this paper
...There might be some other challenges as well (Kaylor et al., 2001; Petrovic, 2004; Junio-Sabio, 2004; Kumar et al., 2004)....
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TL;DR: This paper will propose the conceptual model, identify the importance, categorisation and presentation of the strategies for overcoming technical and organisational challenges facing a transactional e-government system, based on empirical case studies of two government organisations.
Abstract: E-government systems pass through stages until they reach the highest potential of providing customers with full online interaction with their governments, thus enabling them to obtain government information and services from a single point of access. The transactional stage of e-government is one of the most important to the implementation of an e-government system as it represents the highest level of interaction within organisations and between customers and government organisations. Due to the importance of the transactional stage of the e-government system and its positive impact, not only on making the delivery of external services quicker, but also on increasing the efficiency of internal government processes, government organisations might seek to reach this stage. However, in order to reach the transactional stage of e-government, government organisations face various challenges; these challenges could be political, technical, economic, social or organisational. In fact, there appears to be an absence of theoretical models for the technical and organisational challenges facing transactional e-government systems. Furthermore, there is a lack of studies focusing on identification of the importance, categorisation and presentation of strategies for overcoming technical and organisational challenges. Therefore, this paper will try to fill the information gap based on empirical case studies of two government organisations. This paper will propose the conceptual model, identify the importance, categorisation and presentation of the strategies for overcoming technical and organisational challenges facing a transactional e-government system.
111 citations
"Analysis of issues of e-government ..." refers background in this paper
...If implemented in a well-planned and proper manner, e-government has the potential to offer immense benefits to the citizens by accelerating and automating certain government-citizen interfaces and bringing transparency to government functioning (Al-Sebie and Irani, 2005; Ifinedo and Davidrajuh, 2005)....
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TL;DR: The digital divide in the Nordic region of Europe by comparing the e-readiness of Norway and Estonia is discussed; Norway, however, is better than Estonia.
Abstract: This paper discusses the digital divide in the Nordic region of Europe by comparing the e-readiness of Norway and Estonia. The e-readiness of both countries is above the average score; Norway, however, is better than Estonia. In general, e-readiness was used solely to quantify any divide for both countries.
64 citations
"Analysis of issues of e-government ..." refers background in this paper
...If implemented in a well-planned and proper manner, e-government has the potential to offer immense benefits to the citizens by accelerating and automating certain government-citizen interfaces and bringing transparency to government functioning (Al-Sebie and Irani, 2005; Ifinedo and Davidrajuh, 2005)....
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TL;DR: The state-of-the-art, benefits, risks and future directions of m-government are discussed.
Abstract: Mobile Government (m-government) is a strategy and its implementation by the government to provide information, deliver services, engage citizens and improve efficiency through mobile devices. M-government is regarded both as a subset and a supplement of the broader Electronic Government (e-government). With a high penetration rate of mobile devices, m-government initiatives will play an increasingly important role. This paper presents a survey of m-government practices in leading countries, based on a framework of m-government development. Built upon the review, this paper discusses the state-of-the-art, benefits, risks and future directions of m-government.
56 citations
"Analysis of issues of e-government ..." refers background in this paper
...With the high penetration of mobile devices, m-government initiatives will play a more meaningful role and will demarcate future directions of e-government (Lee et al., 2006)....
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TL;DR: The main aspects of a framework for assessment of the basic aspects of the Knowledge Management (KM) convergence in e-government are delineated in an attempt to delineate a roadmap for future applied research on the area.
Abstract: The case of governance in the internet age requires a critical revision of assumptions. Government and citizens are not just two entities but through their interaction provide a wide context of analysis. Citizen Relationship Management (CRM) is a knowledge-intensive task, which requires an in-depth analysis of knowledge infrastructures, knowledge flows and dynamic transformations. In this paper, we will concentrate on the description of the basic aspects of the Knowledge Management (KM) convergence in e-government. Further, the diversity of structures, regulations and procedures affecting networks of heterogeneous administrative units represents a challenge for semantic integration. Semantic Web technologies have been proposed as a potential solution for alleviating such integration problems. However, Semantic Web initiatives must be based on clear and realistic objectives that can be assessed in the framework of political decisions. This paper attempts to delineate the main aspects of a framework for assessment, in an attempt to delineate a roadmap for future applied research on the area.
41 citations