Association between clinical competency and patient's satisfaction from nursing care

TLDR: The more the clinical competency is, the more the quality care would be and this results in increased patient satisfaction, according to this descriptive correlational study.

Abstract: BackgroundQuality care has always been the concern of nursing managers Characteristics of care givers may affect on the quality On the other hand, clients’ views in this regard is considered as a quality measurePurposeThis descriptive correlational study was conducted to determine the relationship between clinical competency and patient's satisfaction from nursing care in hospitals affiliated to Zahedan Medical UniversityMethods47 nurses and 141 patients were randomly selected The nurses provided direct care to 3 patients at least for 3 days The patients were asked on discharge A questionnaire was used for demographic data collection and completed by interview Another tool was used for measuring clinical competency with 62 questions regarding managerial, professional, communicational and educational skills, which was applied by head nurses, supervisors, and researchers Patients’ satisfaction was measured by a 37-item questionnaire concerning physiologic, security and social needs completed by interview Different statistical tests were used for data analysisResults Mean age of nurses and patients were 373±107 and 307±49 respectively 745% of nurses as well as 532% of patients were female Clinical competency of 17%, 755% and 255% of nurses was less than expected, in the expected range and more than expected respectively 92%, 61% and 298% of patients were dissatisfied, relatively satisfied and completely satisfied with nursing care Regression test showed a significant, linear and positive correlation between clinical competence and patient satisfaction Two-way ANOWA showed a significant relationship between clinical competence, sex, education as well as marital status of patients and their satisfactionConclusion It seems that the more the clinical competency is, the more the quality care would be and this results in increased patient satisfaction Therefore, by increasing clinical competence or applying more competent nurses, healthcare system can provide more satisfaction for the clients  Keywords: Clinical competence, Patients’ satisfaction, Nursing care