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Journal ArticleDOI: 10.1108/15982681211265472

Capacity and availability management by quantitative project management in the IT service industry

24 Aug 2012-Asian Journal on Quality (Emerald Group Publishing Limited)-Vol. 13, Iss: 2, pp 163-176
Abstract: Purpose – The purpose of this paper is to develop and implement an efficient capacity and availability management tracker for information technology (IT) service delivery management that can be applied by analyzing base‐lined data, using quantitative project management and knowledge discovery techniques, for taking decisions on a monthly basis in resource allocation, optimum resource utilization and efficient service level management.Design/methodology/approach – A ticket forecasting model has been developed. Also data were collected from fixed price running IT service delivery programs with about 200 or more full‐time employees working in each program, limited to four large service lines. Using Monte Carlo simulation, the data were base lined and applied to a capacity and availability management tracker. The results were then analyzed and conclusions drawn.Findings – The findings suggest that the service provider was able to share the resources across the organization as needed based on demand, and overa... more

Topics: Service level requirement (64%), Resource management (63%), Capacity management (63%) more

Journal ArticleDOI: 10.1108/17410391011036094
Abstract: Purpose – The paper aims to examine the degree of changes in action readiness and mindset for the IT offshore outsourcing (offshoring) practice of a number of leading finance and insurance organisations. In particular, the article investigates the action readiness (the state, condition or quality of being ready) and mindset (habits, opinions or perceptions which affect a person's attitudes) of organisations for IT offshoring.Design/methodology/approach – The research method applied has explorative research characteristics and consisted of two phases. The first phase included conducting interviews with project managers of 12 organisations in home and offshore countries and the second phase was concerned with an in‐depth analysis of projects in three organisations. By adopting a process research approach, the research takes into account the dynamics of IT offshoring projects in terms of five essential aspects, i.e. the way of working culture, method use, IT activities, IT governance, and knowledge sharing.F... more

Topics: Offshore outsourcing (58%), Mindset (58%), Offshoring (56%) more

27 Citations

Open access
25 Nov 2019-
Abstract: Oil and gas offshore projects generally characterized as very high risk. The activities are well known exposed to a high level of risk that can't be ignored, but it still can be able to manage. In the past two decades since the 1980s, there are many studies in various aspects of managing risk in oil and gas projects have been conducted. The studies conducted includes risk identification, risk assessment, risk response and risk monitoring, and control. Although the number of studies conducted has been increasingly focused on risk management in offshore oil and gas projects, there are still limited number of published studies that summarise the literature. Hence, this paper aims to examine the present published studies on managing risk in oil and gas projects from a holistic outlook which may be used as a future guideline. To fulfil this paper aims, a systematic literature review was carried out by giving the areas focused on areas fields in oil and gas projects, studied approaches used by others researchers, by showing the pattern in research through the previous years. These paper also discussed the research gap found which might be used for future prospective studies. more

Topics: Risk management (64%), Risk assessment (63%)

Open accessBook Chapter
28 Apr 2004-
Abstract: Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in one volume the range of methods available for undertaking qualitative data collection and analysis. The volume includes 30 chapters, each focusing on a specific technique. The chapters cover traditional research methods, analysis techniques, and interventions as well as the latest developments in the field. Each chapter reviews how the method has been used in organizational research, discusses the advantages and disadvantages of using the method, and presents a case study example of the method in use. A list of further reading is supplied for those requiring additional information about a given method. The comprehensive and accessible nature of this collection will make it an essential and lasting handbook for researchers and students studying organizations. more

Topics: Qualitative research (50%)

16,370 Citations

Open accessBook
01 Jan 2000-
Abstract: Introduction Part I. Perspective and Process 1. Learning In and About Complex Systems 2. System Dynamics In Action 3. The Modeling Process 4. Structure and Behavior of Dynamic Systems Part II. Tools for Systems Thinking 5. Causal Loop Diagrams 6. Stocks and Flows 7. Dynamics of Stocks and Flows 8. Closing the Loop: Dynamics of Simple Structures Part III. The Dynamics of Growth 9. S-Shaped Growth: Epidemics, Innovation Diffusion, and the Growth of New Products 10. Path Dependence and Positive Feedback Part IV. Tools for Modeling Dynamic Systems 11. Delays 12. Coflows and Aging Chains 13. Modeling Decision Making 14. Forming Non-linear Relationships Part V. Instability and Oscillation 15. Modeling Human Behavior: Bounded Rationality or Rational Expectations? 16. Forecasts and Fudge Factors: Modeling Expectation Formation 17. Supply Chains and the Origin of Oscillations 18. Managing Supply Chains in Manufacturing 19. The Labor Supply Chain and the Origin of Business Cycles 20. The Invisible Hand Sometimes Shakes: Commodity Cycles Part VI. Validation and Model Testing 21. Truth and Beauty Part VII. Commencement 22. Challenges for the Future Appendix A: Numerical Integration Appendix B: Noise References Index more

Topics: System dynamics (61%), Supply chain (53%), Causal loop diagram (51%) more

6,786 Citations

Open access
01 Jan 2000-
Topics: Systems thinking (62%)

5,457 Citations

Journal ArticleDOI: 10.1109/64.539013
U.M. Feyyad1Institutions (1)
Abstract: Current computing and storage technology is rapidly outstripping society's ability to make meaningful use of the torrent of available data. Without a concerted effort to develop knowledge discovery techniques, organizations stand to forfeit much of the value from the data they currently collect and store. more

Topics: Knowledge extraction (58%), Software mining (57%), Data warehouse (56%) more

4,784 Citations

Open access
01 Jan 1981-

2,165 Citations

No. of citations received by the Paper in previous years