Journal ArticleDOI
Co-production versus co-creation : a process based continuum in the hotel service context
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In this paper, the theoretical underpinnings of co-production and co-creation are reviewed and discussed in a hotel context, and the benefits for hotels of moving from Co-production to Co-creation on this continuum are discussed.About:
This article is published in International Journal of Hospitality Management.The article was published on 2013-03-01. It has received 383 citations till now. The article focuses on the topics: Service innovation & Service (business).read more
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Journal ArticleDOI
Value co-creation: concept and measurement
Kumar Rakesh Ranjan,Stuart Read +1 more
TL;DR: This work conducts a rigorous review of the diverse scholarly literature on VCC, utilizing the results from this review to isolate the two main theoretical dimensions of VCC and expose the three conceptual elements which underlie each dimension.
Journal ArticleDOI
What can big data and text analytics tell us about hotel guest experience and satisfaction
TL;DR: In this paper, the authors apply a text analytical approach to a large quantity of consumer reviews extracted from Expedia.com to deconstruct hotel guest experience and examine its association with satisfaction ratings.
Posted Content
Not always co-creation: introducing interactional co-destruction of value in service-dominant logic
Loïc Plé,Ruben Chumpitaz +1 more
TL;DR: This study is apparently the first to have introduced the notion of value co‐destruction into the conceptual framework of S‐D logic, showing that value can be co‐destroyed through the interactions between different systems, resulting in value destruction‐through‐misuse.
Journal ArticleDOI
Co-creation of tourist experiences: a literature review
TL;DR: In this paper, a review of the literature concerning co-creation of tourism experiences is presented, highlighting the importance of active participation and interaction among tourists in the process of creating tourism experiences.
Journal ArticleDOI
Toward a Theoretical Foundation for Experience Design in Tourism
TL;DR: In this paper, the authors provide a theoretical framework for the practice of experience design in tourism, drawing from a comprehensive review of literature from different disciplines relevant to tourism as a design context.
References
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Book ChapterDOI
Firm Resources and Sustained Competitive Advantage
TL;DR: In this article, the authors examined the link between firm resources and sustained competitive advantage and analyzed the potential of several firm resources for generating sustained competitive advantages, including value, rareness, imitability, and substitutability.
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Journal ArticleDOI
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Co-creation experiences: The next practice in value creation
TL;DR: The meaning of value and the process of value creation are rapidly shifting from a product-and firm-centric view to personalized consumer experiences as discussed by the authors, and consumers are increasingly co-creating value with the firm.