Critical factors increasing user satisfaction with e-government services
Cites methods from "Critical factors increasing user sa..."
...A number of studies (e.g. Chai et al., 2006; Chen, 2010; Floropoulos et al., 2010; Gotoh, 2009; Hsu and Chen, 2007; Hu et al., 2009; Rana et al., 2013b, 2013c, 2014b; Sambasivan et al., 2010; Scott et al., 2009; Teo et al., 2008) have used IS Success Models to analyse the use, intention to use, and…...
...For example, Gotoh (2009) undertook an analysis of the online tax declaration services for the Japanese government and empirically examined it to reveal factors that enhance user’s satisfaction with such services....
Cites background from "Critical factors increasing user sa..."
...However, countries like Australia, Bangladesh, Belgium, Brunei, Cambodia, Can- ada, Greece, Romania, Singapore, Japan, Indonesia, Mexico, Portugal, Qatar, and Spain 32 e-Service Journal Volume 8 Issue 2 Country Application Studies Netherlands Telephone channel integration/ service channel Pieterson and Teerling (2009), Pieterson et al. (2008) Online public information and services van Deursen and van Dijk (2009), Veenstra and Zuurmond (2009) Internet services van Dijk et al. (2008) E-Government services Horst et al. (2007) South Korea Tax filing Web sites Lee et al. (2008) E-Government Web sites Kim and Holzer (2006) E-Government services Lim and Tang (2007) Information technology Kim and Lee (2006) UK E-Government services Barnes and Vidgen (2004), Dwivedi and Williams (2008), Kolsaker and Lee-Kelley (2006) Internet Norris and Curtice (2006) Hong Kong E-Stamping Lau (2004), Luk (2009) E-Commerce Lau and Kwok (2007) E-Tax Hu et al. (2009) Pakistan Enterprise application Khoumbati and Themistocleous (2007) E-Commerce Lau and Kwok (2007) Broadband Dwivedi et al. (2007b), Khoumbati et al. (2007) Turkey E-Learning Ozkan et al. (2009) Tax filing Web sites Lee et al. (2008) E-Government services Kanat and Ozkan (2009) Thailand E-Government services Mirchandani et al. (2008) E-Government technology Vathanophas et al. (2008) E-Government Web sites Wangpipatwong et al. (2009) Various countries E-Government services Boyer-Wright and Kottermann (2008), Das et al. (2009), Srivastava and Teo (2006), Srivastava and Teo (2007a), Srivastava and Teo (2007b) E-Reverse auction Gumussoy and Calisir (2009) China E-Government services Tang et al. (2009) Information systems Phang et al. (2006) Africa Information and communication technology Bussell (2007) Telecommunication Mbarika and Byrd (2009) 33 all appear to be under-represented with only one application each....
...…(2005) Romania Colesca (2009), Colesca and Dobrica (2008) Belgium Verdegem and Verleye (2009) Cambodia Sang et al. (2009), Sang et al. (2010) Japan Gotoh (2009) Slovenia Kunstelj et al. (2007) Indonesia Mirchandani et al. (2008) Spain Serrano-Cinca et al. (2008) Brunei Internet Seyal and Pijpers…...
...Moreover, some studies (Gotoh, 2009; Hu et al., 2007) used only a partial collection of constructs from this model in their research....
...An examination of these studies revealed that the technology acceptance model (TAM) was the most often used (25 studies), followed by DeLone and McLean’s (1992, 2003) IS success model (11 studies), DOI (11 studies), UTAUT (9 studies), TPB (8 studies), TAM2 (4 studies),and Country Application Studies European Union E-Government services Pina et al. (2009) Wireless location technology Seeman et al. (2007) Canada E-Government services Parent et al. (2005), Reddick (2005) Singapore Teo et al. (2008), Tung and Rieck (2005) Romania Colesca (2009), Colesca and Dobrica (2008) Belgium Verdegem and Verleye (2009) Cambodia Sang et al. (2009), Sang et al. (2010) Japan Gotoh (2009) Slovenia Kunstelj et al. (2007) Indonesia Mirchandani et al. (2008) Spain Serrano-Cinca et al. (2008) Brunei Internet Seyal and Pijpers (2004) Mexico Enacted technology Luna-Reyes et al. (2008) Bangladesh Broadband Dwivedi et al. (2007a), Shareef et al. (2009) Saudi Arabia Dwivedi and Weerakkody (2007) Greece Taxation services Floropoulos et al. (2010) Portugal Pinho and Macedo (2008) Australia Information systems Krell and Matook (2009) Qatar Wi-Fi Al-Shafi and Weerakkody (2009) 35 Theory/Model/Framework Methodology Sources Trust Model/ Trustworthiness Survey Carter and Belanger (2005), Li et al. (2008) Questionnaire Lean et al. (2009) Active Agent Framework based on Structuration Theory Case Study Senyucel (2007) Literature Review Parvez (2006) Interview Parvez (2008), Senyucel (2007) Decomposed TPB (DTPB) Survey Lau (2004), Lau and Kwok (2007) IS Success Model (Myers et al., 1997) Survey Sun et al. (2006) Resident Decision Model Questionnaire Hamner and Al-Qahtani (2009) IS Planning and Investment Model Survey Krell and Matook (2009) Social Cognitive Theory (SCT) Survey Loo et al. (2009) Leadership Theory Case Study, Interview Luk (2009) Stakeholder Theory Actor Network Theory Case Study, Survey Ajad and Faraj (2009) Schutzian Theory of Human Agency Descriptive Approach Fu-Lai and Yu (2008) Dynamic Info-Inclusion Model (D2I) Secondary Data Analysis Joia (2004) Theory of Connection Literature Review Davidrajuh (2004) Grounded Theory Secondary Data Analysis Hsu (2005) Governance Theory Case Study Kolsaker (2006) Structurational Model of Technology Literature Review Parvez (2006) Transaction Cost Analysis (TCA) Field Survey Shareef et al. (2009) Coordination Theory Case Study, Interview Janssen and Kuk (2007) Institutional Theory Survey Luna-Reyes et al. (2008) Complexity Theory Descriptive Approach Falivene and Silva (2008) Intermediation Theory Case Study Janssen and Klievink (2009) IS Success Sub-Model (Seddon, 1997) Survey Floropoulos et al. (2010) 36 e-Service Journal Volume 8 Issue 2 the theory of reasoned action (TRA), structuration theory, and the trust model (3 studies each)....
Cites methods from "Critical factors increasing user sa..."
...For example, Gotoh (2009) used only system quality as the critical factor of e-government services from the original model and used the other two quality constructs based on the amendments of information and service quality....
"Critical factors increasing user sa..." refers result in this paper
...This result confirmed the discriminant validity of the model (Fornell and Larker, 1981)....
...70 (Fornell and Larker, 1981)....
"Critical factors increasing user sa..." refers background in this paper
...To raise the efficiencies and effectiveness of e-government services, it is also important to clarify the factors that influence users’ acceptance based on the data of potential users (Blechar et al., 2006; Carter and Bélanger, 2005; Davis, 1989; Kumar et al., 2007)....
...According to DeLone and McLean (1992), the quality constructs of IS can be categorised into two kinds: ‘system quality’ and ‘information quality’....