Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model
Citations
27,798 citations
10,264 citations
Cites background or methods from "Determinants of Perceived Ease of U..."
...Although TAM is posed as a behavioral theory, it also provides metrics by which a designed information system or implementation process can be evaluated....
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...For example, the Technology Acceptance Model (Venkatesh 2000) provides a theory that explains and predicts the acceptance of information technologies within organizations....
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...TAM (Venkatesh 2000), for example, presents a framework for predicting and explaining why a particular information system will or will not be accepted in a given organizational setting....
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5,246 citations
Cites background or methods or result from "Determinants of Perceived Ease of U..."
...Two system characteristics–related adjustments—that is, perceived enjoyment and objective usability—were suggested by Venkatesh (2000) to play a role in determining perceived ease of use after individuals gain experience with the new system....
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...Objective Usability A “comparison of systems based on the actual level (rather than perceptions) of effort required to completing specific tasks” (Venkatesh, 2000, pp. 350–351). technology acceptance—TAM3, shown in Figure 2....
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...TAM3 posits three relationships that were not empirically tested in Venkatesh (2000) and Venkatesh and Davis (2000)....
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...Following Venkatesh (2000) and human-computer interaction (HCI) research, objective usability (OU) was operationalized by computing a novice-to-expert ratio of effort....
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...Perceived ease of use has been theorized to be closely associated with individuals’ self-efficacy beliefs and procedural knowledge, which requires handson experience and execution of skills (Davis et al., 1989; Venkatesh, 2000; Davis & Venkatesh, 2004)....
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4,526 citations
Cites background from "Determinants of Perceived Ease of U..."
...This is not uncommon in TRA-based studies of technology acceptance (e.g., Agarwal and Prasad 1998, Karahanna et al. 1999, Venkatesh 1999, 2000)....
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4,026 citations
References
65,095 citations
"Determinants of Perceived Ease of U..." refers background in this paper
...The importance of such a line of inquiry has been highlighted by recent research (Taylor and Todd 1995) focused on the determinant structure of key constructs in the Theory of Planned Behavior (see Ajzen 1985, 1991)....
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...In IS (Taylor and Todd 1995) and psychology (Ajzen 1991), control has been treated as a perceptual construct since that is of greater interest (from a psychological perspective) than actual control when understanding behavior (see Ajzen 1991)....
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...Control has been shown to have an effect on key dependent variables such as intention and behavior in a variety of domains (see Ajzen 1991 for a review)....
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40,975 citations
"Determinants of Perceived Ease of U..." refers background or methods or result in this paper
...In the absence of specific knowledge, the heuristic suggests that individuals rely on general information that serves as an “anchor” and, in fact, individuals are often unable to ignore such anchoring...
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...Specifically, Helson (1964) suggests that a subject’s response to a judgmental task is based on three aspects: (1) sum of the subject’s past experiences, (2) the context or background, and (3) the stimulus (see also Streitfeld and Wilson 1986)....
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...In all studies at all points of measurement, the mean score of perceived voluntariness was greater than 6.0 on a 7-point scale with a standard deviation less than 0.5, supporting the idea that the users indeed saw the usage contexts to be voluntary....
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...A significant body of research in information systems (IS) (e.g., Davis et al. 1989, Venkatesh 1999) and human-computer interaction (HCI) (e.g., Gould and Lewis 1985) has accumulated supporting the importance of such perceived ease of use on initial user acceptance and sustained usage of systems....
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...This also follows from attitude/intention theories (Doll and Ajzen 1992; Fazio and Zanna 1978a, 1978b, 1981) and anxiety research (Cambre and Cook 1985), which suggests that actual behavioral experience shapes beliefs such as perceived ease of use....
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40,720 citations
36,032 citations
"Determinants of Perceived Ease of U..." refers methods in this paper
...Perception of control was the key addition to the Theory of Reasoned Action (TRA) (Ajzen and Fishbein 1980, Fishbein and Ajzen 1975) to arrive at the Theory of Planned Behavior (TPB) (Ajzen 1985)....
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...TAM was adapted from the Theory of Reasoned Action (TRA) (Ajzen and Fishbein 1980, Fishbein and Ajzen 1975)....
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31,082 citations