e-Governance Implementation – A Literature Review Analysis
01 Mar 2019-Vol. 6, Iss: 1, pp 459-474-459-474
TL;DR: In this article, the determining factors of e-governance as identified in research studies published in the last one and a half decade (2000-2015) are analyzed based on the investigation of extant literature available on the subject, which has been established that technological, financial, Human resource and Information privacy and security related factors are the major determinants of egovernance.
Abstract: e-Governance has become an imperative mode for Governments across the globe to engage and transact with citizens. From being an alternate channel to becoming the norm, e-Governance has come a long way. However, e-Governance implementation is being challenged by impediments like resource inadequacy – financial, process reengineering, IT & Human, etc. Lately, e-Governance implementation has been at the centre of research, which in turn has resulted in an increase in the number of papers dedicated to the subject. As result, it is prudent to analyse the existing literature to identify various aspects associated with the implementation of e-Governance along with methodologies being applied in the process. Accordingly, the paper aims to analyse the determining factors of e-Governance as identified in research studies published in the last one and a half decade (2000-2015). Based on the investigation of extant literature available on the subject, it has been established that technological, financial, Human resource and Information privacy and security related factors are the major determinants of e-Governance. However, paper in the process of identification duly acknowledges the limitations of the study and has suggested research directions for further research. Originality/value – The originality of the research lies in the finding presented over a 15 year period in e-Governance research. The above was achieved by analysing This has been achieved by analysing publication in databases of EBSCO and Emerald.
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TL;DR: The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e‐government service.
Abstract: . Electronic government, or e-government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e-government – increased government accountability to citizens, greater public access to information and a more efficient, cost-effective government – the success and acceptance of e-government initiatives, such as online voting and licence renewal, are contingent upon citizens’ willingness to adopt this innovation. In order to develop ‘citizen-centred’ e-government services that provide participants with accessible, relevant information and quality services that are more expedient than traditional ‘brick and mortar’ transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation theory and web trust models to form a parsimonious yet comprehensive model of factors that influence citizen adoption of e-government initiatives. The study was conducted by surveying a broad diversity of citizens at a community event. The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e-government service. Implications of this study for research and practice are presented.
1,989 citations
TL;DR: In this article, the authors examined the rhetoric and reality of e-government at the municipal level and concluded that e-Government has been adopted by many municipal governments, but it is still at an early stage and has not obtained many of expected outcomes (cost savings, downsizing, etc.) that the rhetoric of eGovernment has promised.
Abstract: Information technology has become one of the core elements of managerial reform, and electronic government (e-government) may figure prominently in future governance. This study is designed to examine the rhetoric and reality of e-government at the municipal level. Using data obtained from the 2000 E-government Survey conducted by International City/County Management Association and Public Technologies Inc., the article examines the current state of municipal e-government implementation and assesses its perceptual effectiveness. This study also explores two institutional factors (size and type of government) that contribute to the adoption of e-government among municipalities. Overall, this study concludes that e-government has been adopted by many municipal governments, but it is still at an early stage and has not obtained many of expected outcomes (cost savings, downsizing, etc.) that the rhetoric of e-government has promised. The study suggests there are some widely shared barriers (lack of financial, technical, and personnel capacities) and legal issues (such as privacy) to the progress of municipal e-government. This study also indicates that city size and manager-council government are positively associated with the adoption of a municipal Web site as well as the longevity of the Web site.
1,894 citations
TL;DR: The authors assesses the consequences of e-government for service delivery, democratic responsiveness, and public attitudes over the last three years and argue that, in some respects, the eGovernment revolution has fallen short of its potential to transform service delivery and public trust in government.
Abstract: The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe-government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e-government to investigate whether it is taking advantage of the interactive features of the World Wide Web to improve service delivery, democratic responsiveness, and public outreach. In addition, a national public opinion survey examines the ability of e-government to influence citizens' views about government and their confidence in the effectiveness of service delivery. Using both Web site content as well as public assessments, I argue that, in some respects, the e-government revolution has fallen short of its potential to transform service delivery and public trust in government. It does, however, have the possibility of enhancing democratic responsiveness and boosting beliefs that government is effective.
1,382 citations
TL;DR: In this paper, the authors investigated how Internet use, citizen satisfaction with e-government, and citizen trust in government are interrelated and developed hypotheses about how citizens' experience with eGovernment, satisfaction with EGovernment and government Web sites, and trust in the government were interrelated.
Abstract: This article asks how Internet use, citizen satisfaction with e-government, and citizen trust in government are interrelated. We first review the literature on trust and explore how radical information technologies may work to alter the production or maintenance of trust. We then develop hypotheses about how citizens’ experience with e-government, satisfaction with e-government and government Web sites, and trust in government are interrelated. Moreover, the model for e-government and Web site satisfaction incorporates citizen perspectives on electronic transaction, transparency, and interactivity. Using data obtained from the Council on Excellence in Government, we then develop and test a twostage multiple-equation model that simultaneously predicts experience, satisfaction, and trust. Findings indicate that government Web site use is positively associated with e-government satisfaction and Web site satisfaction and that e-government satisfaction is positively associated with trust in government. We also find that while citizens are generally satisfied with the electronic provision of information (transparency), there is some dissatisfaction with the transaction and interactivity of Web sites. We conclude that electronic government strategies—transaction, transparency, and interactivity—are important factors that directly affect e-government satisfaction and indirectly affect trust. Individuals who use government Web sites are not only critical consumers but also demanding citizens.
1,015 citations