Editorial Notes---The Growth of Interest in Services Management: Opportunities for Information Systems Scholars
Arun Rai,Vallabh Sambamurthy +1 more
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TLDR
This note aims to stimulate attention toward the promising research and teaching opportunities for information systems scholars in the domain of digitized services innovation, management, and use.Abstract:
Across the global economy, we are witnessing a dramatic transformation toward a services economy. At the same time, advances in information technologies provide significant opportunities for digitization of services and the development of services management thinking within the information systems community. This note aims to stimulate attention toward the promising research and teaching opportunities for information systems scholars in the domain of digitized services innovation, management, and use.read more
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Understanding digital transformation: A review and a research agenda
TL;DR: A framework of digital transformation articulated across eight building blocks is built that foregrounds digital transformation as a process where digital technologies create disruptions triggering strategic responses from organizations that seek to alter their value creation paths while managing the structural changes and organizational barriers that affect the positive and negative outcomes of this process.
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Service innovation: a service-dominant logic perspective
Robert F. Lusch,Satish Nambisan +1 more
TL;DR: A broadened view of service innovation is offered--one grounded in service-dominant logic--that transcends the tangible--intangible and producer--consumer divides that have plagued extant research in this area.
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Service innovation in the digital age: key contributions and future directions
TL;DR: In this article, the authors bring together some of the latest scholarship from the marketing and information systems disciplines to advance theoretical developments on service innovation in a digital age, which challenges us to question conventional approaches that construe service as a distinctive form of socioeconomic exchange and to reconsider what service means and thus how service innovation may develop.
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Big Data Research in Information Systems: Toward an Inclusive Research Agenda
TL;DR: A first step toward an inclusive big data research agenda for IS is offered by focusing on the interplay between big data’s characteristics, the information value chain encompassing people-process-technology, and the three dominant IS research traditions (behavioral, design, and economics of IS).
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Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud
Haluk Demirkan,Dursun Delen +1 more
TL;DR: A conceptual framework for DSS in cloud is proposed, a unique contribution of this paper is its perspective on how to servitize the product oriented DSS environment, and the opportunities and challenges of engineering service oriented D SS in cloud are demonstrated.
References
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
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On goods and services
TL;DR: In this paper, the concept, definition and measurement of a service is discussed, and various ways in which services can be classified for purposes of economic analysis are elaborated, and the distinction between private and public goods is re-examined in the light of the general concept of service proposed in the paper.
Book
Design Rules: The Power of Modularity Volume 1
Carliss Y. Baldwin,Kim B. Clark +1 more
TL;DR: Baldwin and Clark as mentioned in this paper argue that the industry has experienced previously unimaginable levels of innovation and growth because it embraced the concept of modularity, building complex products from smaller subsystems that can be designed independently yet function together as a whole.
Journal Article
Creating Growth With Services
TL;DR: In this paper, the authors propose a service-opportunity matrix to help managers structure the investigation of new opportunities and provide a set of questions to help companies determine whether a particular approach would work for them.