Enhancing hospitality experience with service robots: the mediating role of rapport building
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In this article, the authors investigated the influence of service robot attributes on customers' hospitality experience from the perspective of relationship building, through literature review and a preliminary stu cation.Abstract:
This study investigated the influence of service robot attributes on customers’ hospitality experience from the perspective of relationship building. Through literature review and a preliminary stu...read more
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Service robot implementation: a theoretical framework and research agenda
TL;DR: A three-part framework, comprised of robot design, customer features, and service encounter characteristics, specifies key factors within each category that need to be analyzed together to determine their optimal adaptation to different service components.
Journal ArticleDOI
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
TL;DR: In this paper, a series of experimental studies were implemented to investigate consumers' preference for robot-staffed hotels during the COVID-19 pandemic and found that consumers had a more positive attitude toward robotstaffed (vs. humanstaffed) hotels when the global health crisis was salient.
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Understanding consumers' acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption
TL;DR: In this paper, the authors focus on users' motivations to adopt intelligent digital voice assistants in service encounters and find that functional, social and relational elements drive adoption, untangle crossover effects between them and reveal the moderating role of experience and need for human interaction.
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Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
TL;DR: In this article, the authors developed a comprehensive model to investigate relationships between anthropomorphism and its antecedents and consequences, and found that the impact depends on robot type (i.e., robot gender) and service type (e.g., possession processing service, mental stimulus processing service).
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Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services
TL;DR: In this paper, the antecedents of customers' willingness and objection to using artificially intelligent robotic devices in hospitality services (full-service and limited-service hotels) were examined.
References
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Basics of qualitative research : techniques and procedures for developing grounded theory
TL;DR: Theoretical Foundations and Practical Considerations for Getting Started and Techniques for Achieving Theoretical Integration are presented.
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Basics of qualitative research : techniques and procedures for developing grounded theory
TL;DR: In this paper, the authors present strategies for qualitative data analysis, including context, process and theoretical integration, and provide a criterion for evaluation of these strategies and answers to student questions and answers.
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Artificial Intelligence: A Modern Approach
Stuart Russell,Peter Norvig +1 more
TL;DR: In this article, the authors present a comprehensive introduction to the theory and practice of artificial intelligence for modern applications, including game playing, planning and acting, and reinforcement learning with neural networks.
Journal Article
Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory
TL;DR: (PDF) Thematic Analysis in Qualitative research | Anindita (PDF) Qualitative Research ProcessBasics of QualitativeResearch | SAGE Publications IncQualitative Research Method Summary JMEST
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