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Enterprise content management systems and the application of Taylorism and Fordism to intellectual labour

01 Jan 2010-

AbstractEnterprise Content Management (ECM) Systems confer numerous advantages to corporations including superior data management, streamlining of office workflows and potential costs savings. However, a content analysis of ECM system technical white papers reveals that such systems are potentially disastrous to intellectual workers. The trends of increasing management control, routinization and deskilling observed and critiqued by Harry Braverman in the 20th century in industrial labour are fully realized in intellectual labour by such systems. In addition to the detailed surveillance capabilities of content management systems (CMS), the employer captures and retains the entire iterative history of the documents produced by its workers. Content management systems deskill workers by subdividing intellectual tasks into the smallest possible constituent parts and automating as many tasks as possible. Content management systems provide some potential opportunities for the reskilling of workers, but a critical examination of the effects of these systems is necessary to determine their exact influence on digital work

Topics: Enterprise content management (60%), Deskilling (52%), Management control system (52%), Data management (52%) more

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Book Chapter
01 Jan 1981

31 citations

Proceedings Article
01 Jan 2012
TL;DR: After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized.
Abstract: Managing information and content on an enterprise-wide scale is challenging. Enterprise content management (ECM) can be considered as an integrated approach to information management. While this concept received much attention from practitioners, ECM research is still an emerging field of IS research. Most authors that deal with ECM claim that there is little scholarly literature available. After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized. An established ECM research framework is adopted, refined, and explained with its associated elements and working definitions. On this basis, 68 articles are reviewed, classified, and concepts are derived. Prior research is synthesized and findings are integrated in a conceptcentric way. Further, implications for research and practice, including future trends, are drawn.

24 citations

01 Jan 2018
Abstract: How does access to this work benefit you? Let us know! Follow this and additional works at: Part of the American Popular Culture Commons, Broadcast and Video Studies Commons, Communication Technology and New Media Commons, Labor Economics Commons, Leisure Studies Commons, Mass Communication Commons, Other Sociology Commons, Political Economy Commons, Science and Technology Studies Commons, Sociology of Culture Commons, Sports Studies Commons, Theory, Knowledge and Science Commons, Visual Studies Commons, and the Work, Economy and Organizations Commons

12 citations

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01 Jan 1995
Abstract: "Reengineering the Corporation" sets aside much of the received wisdom of the last 200 years of industrial management and in its place presents a new set of organizing principles by which managers can rebuild their businesses. The book provides numerous examples and in-depth case studies of how leading organizations are achieving significant competitive gains through reengineering: How Ford Motor reduced the size of its North American accounts payable organization by 80% while improving the process; how IBM is leasing subsidiary cut its deal-making process from seven days to four hours; and how Taco Bell used a new set of production and management processes to fuel a six-fold growth in revenue.

5,758 citations

01 Oct 1992
Abstract: The business environment of the 1990s demands significant changes in the way we do business. Simply formulating strategy is no longer sufficient; we must also design the processes to implement it effectively. The key to change is process innovation, a revolutionary new approach that fuses information technology and human resource management to improve business performance. The cornerstone to process innovation's dramatic results is information technology--a largely untapped resource, but a crucial "enabler" of process innovation. In turn, only a challenge like process innovation affords maximum use of information technology's potential. Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives. He also highlights the roles of new organizational structures and human resource programs in developing process innovation. Process innovation is quickly becoming the byword for industries ready to pull their companies out of modest growth patterns and compete effectively in the world marketplace.

4,470 citations

Journal ArticleDOI
Abstract: This book first took shape in my mind as little more than a study of occupational shifts in the United States. I was interested in the structure of the working class, and the manner in which it had changed. That portion of the population employed in manufacturing and associated industries—the so-called industrial working class—had apparently been shrinking for some time, if not in absolute numbers at any rate in relative terms. Since the details of this process, especially its historical turning points and the shape of the new employment that was taking the place of the old, were not clear to me, I undertook to find out more about them. And since, as I soon discovered, these things had not yet been clarified in any comprehensive fashion, I decided that there was a need for a more substantial historical description and analysis of the process of occupational change than had yet been presented in print.This article can also be found at the Monthly Review website, where most recent articles are published in full.Click here to purchase a PDF version of this article at the Monthly Review website.

4,170 citations

01 Jan 1990

3,100 citations

"Enterprise content management syste..." refers background in this paper

  • ...…Hammer highlighted that Ford Motor Company used reengineering to reduce its North American accounts payable division from 500 to 125 employees (Hammer, 1990: 106), while Taco Bell was able to cut the number of area supervisors it employed by two-thirds even while increasing the number of…...