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Journal ArticleDOI

Enterprise resource planning: introduction

TL;DR: The current generation of ERP systems also provide reference models or process templates that claim to embody the current best business practices as discussed by the authors, however, these reference models may not be the best practices in practice.
Abstract: Enterprise resource planning systems are configurable information systems packages that integrate information and information-based processes within and across functional areas in an organization. The current generation of ERP systems also provides reference models or process templates that claim to embody the current best business practices.
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Journal ArticleDOI
Kyung-Kwon Hong1, Young-Gul Kim1
TL;DR: The results from the field survey of 34 organizations show that ERP implementation success significantly depends on the organizational fit of ERP and certain implementation contingencies, which indicates that the root of such high failure rate is explored from an "organizational fit" perspective.

1,227 citations

Journal ArticleDOI
TL;DR: A novel taxonomy of the critical success factors in enterprise resource planning (ERP) implementation process is presented, based on a comprehensive analysis of ERP literature combining research studies and organisational experiences, which illustrates that ERP benefits are realised when a tight link is established between implementation approach and business process performance measures.

1,020 citations

Journal ArticleDOI
TL;DR: A comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented and proposals for future research are formulated to identify topics where fruitful opportunities exist.
Abstract: Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisation's information system needs. During the last decade, ERP systems have received a significant amount of attention from researchers and practitioners from a variety of functional disciplines. In this paper, a comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented. The literature is further classified and the major outcomes of each study are addressed and analysed. Following a comprehensive review of the literature, proposals for future research are formulated to identify topics where fruitful opportunities exist.

828 citations

Journal ArticleDOI
TL;DR: The notion of IT-dependent strategic initiative is formally defined and used to frame a review of the literature on the sustain- ability of competitive advantage rooted in information systems use, offering a framework that articulates both the dynamic approach to IT- dependent strategic advantage currently receiving attention in the literature and the underlying drivers of sustainability.
Abstract: The role of information systems in the creation and appropriation of economic value has a long tradition of research, within which falls the literature on the sustainability of IT-dependent competitive advantage. In this article, we formally define the notion of IT-dependent strategic initiative and use it to frame a review of the literature on the sustain- ability of competitive advantage rooted in information systems use. We offer a framework that articulates both the dynamic approach to IT-dependent strategic advantage currently receiving attention in the literature and the underlying drivers of sustainability. This framework models how and why the characteristics of the IT-dependent strategic initiative enable sustained competitive advantage, and how the determinants of sustainability are developed and strengthened over time. Such explanation facilitates the pre-implementation analysis of planned initiatives by innovators, as well as the post-implementation evaluation of existing initiatives so as to identify the basis of their sustainability. In carrying out this study, we examined the interdisciplinary literature on strategic information systems. Using a structured methodology, we reviewed the titles and abstracts of 648 articles drawn from information systems, strategic management, and marketing literature. We then examined and individually coded a relevant subset of 117 articles. The literature has identified four barriers to erosion of competitive advantage for IT-dependent strategic initiatives and has surfaced the structural determinants of their magnitude. Previous work has also begun to theorize about the process by which these barriers to erosion evolve over time. Our review reveals that significant exploratory research and theoretical development have occurred in this area, but there is a paucity of research providing rigorous tests of theoretical propositions. Our work makes three principal contributions. First, it formalizes the definition of IT-dependent strategic initiative. Second, it organizes the extant interdisciplinary research around an integrative framework that should prove useful to both research and practice. This framework offers an explanation of how and why IT-dependent strategic initiatives contribute to sustained competitive advantage, and explains the process by which they evolve over time. Finally, our review and analysis of the literature offers the basis for future research directions.

691 citations

Journal ArticleDOI
TL;DR: In these 18 CSFs, 'top management support' and 'training and education' were the most frequently cited as the critical factors to the successful implementation of ERP systems.

610 citations

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