Enterprise social media: combating turnover in businesses
TL;DR: The structural equation modeling results show that ESM increase workplace integration; workplace integration decreased turnover intention, augmented job satisfaction, and also reduced job tensions (perceived work stress) – job satisfaction and work stress perceptions influenced turnover intention.
Abstract: The purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention.,This study undertook a survey at a major information technology (IT) corporation. Data from a total of 276 working professionals were collected to test the proposed research model.,The structural equation modeling results show that ESM increase workplace integration; workplace integration decreased turnover intention, augmented job satisfaction and also reduced job tensions (perceived work stress) – job satisfaction and work stress perceptions influenced turnover intention.,Low response bias is one of the limitations in this study, although this study used a priori and post hoc measures to mitigate non-response bias. This study contributed to the theory by improving our understanding of the role of ESM in combating turnover by impacting work perceptions through the lens of social capital and emotional dissonance theories. This study also has practical implications for managers. The results suggest that incorporating ESM within organizations improves employees' perceptions and behaviors – providing an option for managers to consider it as a way to save costs associated with employee turnover.,Although several studies have been conducted on ESM, our understanding of the impact of ESM on work perceptions and turnover is still far from complete. This paper helps to close the gap in literature by improving our understanding of how ESM combats turnover by influencing work perceptions in an organization, which provides an essential contribution to research and practice in the field.
Citations
More filters
255 citations
TL;DR: This review proposes an integrated research framework, which highlights major purposes, antecedents and consequences of E SM use in organizations and presents future research trends of ESM research.
Abstract: The purpose of this review is to systematically understand the development of enterprise social media (ESM) research, quantitatively analyze the landscape and track the development of ESM literature and reveal new trends and challenges in ESM research.,Based on 321 relevant literature studies (2005–2020) collected from the Web of Science core collection, the visualization tool CiteSpace is used to conduct bibliometric cocitation and cooccurrence analyses to quantify and visualize the landscape and evolution of ESM research.,Through analyzing the author cocitation network, document cocitation network, journal cocitation network and keywords cooccurrence network, this review proposes an integrated research framework, which highlights major purposes, antecedents and consequences of ESM use in organizations and presents future research trends of ESM research.,Different from the existing qualitative review of ESM, this review adopts bibliometric review to quantify and visualize the landscape of ESM research.
28 citations
TL;DR: Wang et al. as discussed by the authors explored the cognitive mechanisms behind how third-person perception of misinformation about public health emergencies affects intention to engage in corrective actions via attitude, subjective norms and perceived behavioral control.
Abstract: PurposeDrawing on the third-person effect (TPE) theory and the theory of planned behavior (TPB) as a theoretical framework, the current study aims to explore the cognitive mechanisms behind how third-person perception (TPP) of misinformation about public health emergencies affects intention to engage in corrective actions via attitude, subjective norms and perceived behavioral control.Design/methodology/approachA total of 1,063 participants in China were recruited via a professional survey company (Sojump) to complete an online national survey during the outbreak of coronavirus (COVID-19) in China. Structural equation modeling using Mplus 7.0 was used to address the research hypotheses.FindingsThe results reveal that attention to online information about public health emergencies significantly predicted TPP. In addition, TPP positively influenced attitude and perceived behavioral control, which, in turn, positively encouraged individuals to take corrective actions to debunk online misinformation. However, TPP did not significantly influence subjective norms. A potential explanation is provided in the discussion section.Research limitations/implicationsThe research extends the TPE theory by providing empirical evidence for corrective actions and uncovers the underlying cognitive mechanism behind the TPE by exploring key variables of the TPB as mediating constructs. These are all significant theoretical contributions to the TPE and offer practical contributions to combating online misinformation.Originality/valueThe research extends the TPE theory by providing empirical evidence for a novel behavioral outcome (i.e. corrective actions in response to misinformation) and uncovers the cognitive mechanism underlying the TPE by exploring key variables of the TPB as mediating constructs. These are all significant theoretical contributions to the TPE and offer practical contributions to combating online misinformation.
10 citations
TL;DR: In this article, the authors examined the relationship between emotional labor (surface acting and deep acting) and burnout (emotional exhaustion), as well as the moderating-mediating effects of social media use on that relationship.
Abstract: This study used data from an online questionnaire survey of public employees in Ghana and examined the relationship between emotional labor (surface acting and deep acting) and burnout (emotional exhaustion), as well as the moderating-mediating effects of social media use on that relationship. Surface acting has been found to be a stronger predictor of burnout than deep acting. Social media use reinforces the influence of surface acting on burnout but does not moderate the relationship between deep acting and burnout. Social media use mediates the relationship between deep acting and burnout, whereas a mediation effect is not found between surface acting and burnout. These findings suggest that public agencies should develop strategies to decrease stress arising from emotional labor and understand the relationship between emotional labor and social media use.
10 citations
TL;DR: A review of current research on the relationship between social media use in organizational contexts and employee well-being can be found in this paper , where 51 articles are grouped by theoretical focus: personal behavior theories, social behaviour theories, and communication theories.
Abstract: Social media technologies have the potential to be helpful and harmful to employees. We seek to move beyond this broad dichotomy by providing a concise review of current research on the relationship between social media use in organizational contexts and employee well-being. Our review comprises 51 articles which are grouped by theoretical focus: personal behavior theories, social behavior theories, and communication theories. The review illustrates that the negative implications of social media use can be ascribed to excessive usage patterns, the context, and personal circumstances of use. Alternatively, the positive implications of social media relate to the ways in which these technologies satisfy personal needs. The findings help contextualize the negative and positive implications of social media use for employee well-being.
8 citations
References
More filters
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Abstract: The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. A drawback of the commonly applied chi square test, in addit...
56,555 citations
TL;DR: This publication contains reprint articles for which IEEE does not hold copyright and which are likely to be copyrighted.
Abstract: Social network sites SNSs are increasingly attracting the attention of academic and industry researchers intrigued by their affordances and reach This special theme section of the Journal of Computer-Mediated Communication brings together scholarship on these emergent phenomena In this introductory article, we describe features of SNSs and propose a comprehensive definition We then present one perspective on the history of such sites, discussing key changes and developments After briefly summarizing existing scholarship concerning SNSs, we discuss the articles in this special section and conclude with considerations for future research
14,912 citations
TL;DR: Putnam as discussed by the authors showed that crucial factors such as social trust are eroding rapidly in the United States and offered some possible explanations for this erosion and concluded that the work needed to consider these possibilities more fully.
Abstract: After briefly explaining why social capital (civil society) is important to democracy, Putnam devotes the bulk of this chapter to demonstrating social capital’s decline in the United States across the last quarter century. (See Putnam 1995 for a similar but more detailed argument.) While he acknowledges that the significance of a few countertrends is difficult to assess without further study, Putnam concludes that crucial factors such as social trust are eroding rapidly in the United States. He offers some possible explanations for this erosion and concludes by outlining the work needed to consider these possibilities more fully.
11,187 citations
01 Jan 1998
10,147 citations
TL;DR: Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
Abstract: This study examines the relationship between use of Facebook, a popular online social network site, and the formation and maintenance of social capital. In addition to assessing bonding and bridging social capital, we explore a dimension of social capital that assesses one’s ability to stay connected with members of a previously inhabited community, which we call maintained social capital. Regression analyses conducted on results from a survey of undergraduate students (N = 286) suggest a strong association between use of Facebook and the three types of social capital, with the strongest relationship being to bridging social capital. In addition, Facebook usage was found to interact with measures of psychological well-being, suggesting that it might provide greater benefits for users experiencing low self-esteem and low life satisfaction.
9,001 citations