Experiences of an In-Service Wizard-of-Oz Data Collection for the Deployment of a Call-Routing Application
Citations
145 citations
Cites background from "Experiences of an In-Service Wizard..."
...Whittaker and Walker, 2006 ), where a reviewer is asked to listen in on a recorded dialogue and pass judgement on some aspect....
[...]
17 citations
13 citations
Cites methods from "Experiences of an In-Service Wizard..."
...However, elsewhere we have applied it to dialogues from the initial Wizard-of-Oz data collection for the TeliaSonera call routing system (Wirén et al. 2007)....
[...]
10 citations
Cites background or methods from "Experiences of an In-Service Wizard..."
...The method is exemplified by the development of a Swedish natural language call routing system at TeliaSonera (Wirén et al., 2007, Boye & Wirén, 2007)....
[...]
...During the development of the TeliaSonera customer care call centre (90 200), the open prompt “Vad gäller ditt ärende?”...
[...]
...…wizards to speak clearly and removing samples from the speech signal (Lathrop et al., 2004); providing the wizards with a limited selection of pre-recorded system prompts (Wirén et al., 2007); and limiting the wizard to make choices within a strictly defined dialogue model (Tenbrink & Hui, 2007)....
[...]
9 citations
Cites background from "Experiences of an In-Service Wizard..."
...As was pointed out in Wirén et al. (2006), however, two other observed differences were that there were no instances following the directed prompt where an already instantiated...
[...]
References
892 citations
[...]
664 citations
"Experiences of an In-Service Wizard..." refers background or methods in this paper
...One exception from this is the data collection for the original AT&T “How May I Help You” system (Gorin et al. 1997; Ammicht et al. 1999), which comprised three batches of transactions with live customers, each involving up to 12,000 utterances....
[...]
...The sole such data collection that we are aware of was made for the original AT&T “How May I Help you” system (Gorin et al. 1997; Ammicht et al. 1999)....
[...]
641 citations
425 citations
206 citations
"Experiences of an In-Service Wizard..." refers background in this paper
...Other well-known instances are “Voyager” (Zue et al. 1989) and the individual ATIS collections (Hirschman et al. 1993) which involved up to a hundred subjects or (again) up to 12,000 utterances....
[...]
...1989) and the individual ATIS collections (Hirschman et al. 1993) which involved up to a hundred subjects or (again) up to 12,000 utterances....
[...]