Exploring the Impact of Mobile Technology Adoption on Financial Sustainability of Telecentres: The case of India
03 Apr 2019-pp 427-434
TL;DR: The research suggest that it will be difficult for the CSCs to be sustainable in the future and it is recommended that government should take steps towards helping the key Telecentres stakeholders develop new capabilities and skills for a new role in the changing environment to retain their relevance and sustainability in thefuture.
Abstract: Developing countries, with limited ICT resources available, are heavily dependent upon Telecentres for delivery of e-Government services to citizens, especially in rural areas. As a result, success of e-Governance initiatives in these countries is largely dependent on the financial sustainability of the Telecentres. Technology for delivery of e-Government services is gradually shifting from PC-based model to the mobile-based model. Using exploratory research methodology in context of Common Service Centers in India, this paper examines the impact of this technology shift and aims to understand the issues pertaining to financial sustainability of Telecentres as mobile adoption increases. Our research suggest that it will be difficult for the CSCs to be sustainable in the future and we recommend that government should take steps towards helping the key Telecentres stakeholders develop new capabilities and skills for a new role in the changing environment to retain their relevance and sustainability in the future.
Citations
More filters
TL;DR: In this article, the authors investigated the satisfaction of social entrepreneurs in e-Government service delivery and provided recommendations for policymakers to focus on their satisfaction with eGovernment intermediaries for sustainable inclusion into the digital mainstream, and established the intervening role of process and government support for enhancing the social entrepreneur's economic wellbeing.
19 citations
TL;DR: The global Covid-19 pandemic has created a heightened sense of awareness of inequalities that prevail in society as discussed by the authors, and access to real-time information delivered via broadband internet has become cri...
Abstract: The global Covid-19 pandemic has created a heightened sense of awareness of the inequalities that prevail in society. Access to real-time information delivered via broadband internet has become cri...
3 citations
23 Jun 2022
TL;DR: In this paper , the authors have used VOSviewer software to generate network diagrams of the research papers extracted from Scopus database from year 2001 to 2022 and the authors used only one filter in addition to year, i.e. language as English.
Abstract: The objective of this paper is to study the trends in the research papers in last 2 decades in the area of e-governance and ICT. The present study is aimed to find the existing literature in the domain of e-governance and ICT by undertaking a bibliometric review. This work examines the research papers which were extracted from Scopus database. Scopus is one of the largest databases and it is much user friendly in terms of extracting the existing studies undertaken by other researchers. The papers extracted from Scopus were from year 2001 to 2022 and authors have used only one filter in addition to year, i.e. language as English. The authors have used VOSviewer software to generate network diagrams. The results show that there has been a significant increase in the number of research studies since 2005 onwards. Around 47.3% of research studies are published in the conference proceedings and there are around 28.5% as journal articles. Another important finding was that India was at the top of the list in terms of number of article by a country where India has 229 research papers in the area of e-governance and ICT. The study also gives an insight into the co-authorship and keyword analysis. The study is very important from the perspective that it gives a direction to the future researchers by apprising the existing studies in the area of e-governance and ICT. The study is unique in a way that it gives co-authorship and keyword analysis using VOSviewer.
References
More filters
Book•
01 Oct 1984
TL;DR: In this article, buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebah lengkap penggunaan desain metode campuran penelitian, and termasuk wawasan metodologi baru.
Abstract: Buku ini menyediakan sebuah portal lengkap untuk dunia penelitian studi kasus, buku ini menawarkan cakupan yang luas dari desain dan penggunaan metode studi kasus sebagai alat penelitian yang valid. Dalam buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebih lengkap penggunaan desain metode campuran penelitian, dan termasuk wawasan metodologi baru.
78,012 citations
TL;DR: The proposed architecture framework for e‐ government adoption will reduce confusion surrounding e‐government infrastructure in the public sector through understanding the implementation processes, identifying requirements of information and communications technology tools, and highlighting the importance of the organisational management resources and the impact of barriers.
Abstract: Purpose – To provide an integrated architecture framework for e‐government that represents the alignment of IT infrastructure with business process management in public sector organisations and classify the barriers that might complicate the implementation of the proposed architecture framework. The study will help IT practitioners in the public sector learn how to use and manage information technologies to revitalise business processes, improve decision‐making, and gain a competitive advantage from the adoption of e‐government. The proposed architecture framework for e‐government adoption will reduce confusion surrounding e‐government infrastructure in the public sector through understanding the implementation processes, identifying requirements of information and communications technology tools, highlighting the importance of the organisational management resources and the impact of barriers.Design/methodology/approach – A range of earlier studies have been critically examined and analysed to provide an...
620 citations
"Exploring the Impact of Mobile Tech..." refers background in this paper
...Governments across the world, and particularly in the developing countries, are implementing electronic government systems to deliver government services more efficiently and economically to its citizens (Dwivedi et al. 2012; Ebrahim & Irani 2005)....
[...]
Book•
10 Jan 2002
TL;DR: In this paper, different approaches to information age reform are discussed, and different approaches are used to evaluate the success and failure of information age reforms and to reduce the risk of information systems failure.
Abstract: Introduction SECTION A 1 Reinventing Government in the Information Age 2 Different approaches to Information Age reform 3 Understanding success and failure in Information Age reform 4 Better information age reform: reducing the risk of Information Systems failure SECTION B 5 Information systems for improved performance management: Development approaches in the US Public Agencies 6 Automating personnel records for improved management of human resources: the experience of three African governments 7 Evaluating information systems for decentralisation: Health management reform in Ecuador SECTION C 8 Internet-enabled applications for local government democratisation: Contradictions of the Swedish Experience 9 Community development and democratisation through Information Technology: Building the New South Africa 10 Information Technology's Impact on the Quality of Democracy: Reinventing the 'Democratic Vessel' SECTION D 11 Transforming accountability for government information technology projects: The impact of new US legislation 12 Outsourcing and government information technology strategy: Relevance of external consultant models in Barbados 13 Meeting training needs for information age reform: Shortcomings of current training provision SECTION E 14 Strategic Information systems planning 15 16 Analysing performance information needs: Using framework approaches in a UK Public Healthcare Organisation 17 Recruiting and retaining information systems staff for Information Age reform Appendix
460 citations
"Exploring the Impact of Mobile Tech..." refers background in this paper
...Heeks (1999) carried out a study to identify critical factors that may have an impact on the outcome of e-government projects and proposed a Critical Success Factor model which includes ten such factors namely, information, technology, people, management, processes, culture, structural, strategic,…...
[...]
TL;DR: The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.
Abstract: Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.
262 citations
TL;DR: In this paper, the authors used the example of telecenter projects to illustrate the application of a stake holder perspective, selecting the specific case of the Gyandoot telecenters in Madhya Pradesh, India.
Abstract: Involving stakeholders is often seen as a means to more successful information and communication technologies for development (ICT4D) projects. Hence, it can be appropriate to research ICT4D projects by taking both the perspective of stakeholder theory and using the tools of stakeholder analysis. This paper uses the example of telecenter projects to illustrate the application of a stake- holder perspective, selecting the specific case of the Gyandoot telecenters in Madhya Pradesh, India. It finds stakeholder analysis can be used both as a best practice template to assess what has been done with stakeholders on an ICT4D project and as an analytical tool to understand who stakeholders are, their behaviors, and the ways in which they are managed. However, it also finds there are problems with applying a stakeholder perspective that must be understood including lack of openness among stakeholders, the problems of identifying who stakeholders are, and the subjectivity of stakeholder classification.
174 citations
"Exploring the Impact of Mobile Tech..." refers background in this paper
...Sustainability can be classified into three categories (Bailur 2007); Financial sustainability, Social sustainability and Political Sustainability....
[...]
...Sustainability, impact, and best practices are the three key aspects on which research on Telecentres is clustered around (Bailur 2007)....
[...]
...…to educational, personal, social and economic development (Breitenbach 2013). ey have been found to be effective in providing government services to citizens in rural and remote areas (Bailur 2007; Breitenbach 2013; Dwivedi et al. 2016; Ferreira, Sayago, and Blat 2016; Grace and Qiang 2004)....
[...]