From high-touch to high-tech: COVID-19 drives robotics adoption

doi:10.1080/14616688.2020.1762118

Home
/
Papers
/
From high-touch to high-tech: COVID-19 drives robotics adoption

Journal Article•DOI•

From high-touch to high-tech: COVID-19 drives robotics adoption

Zhanjing Zeng¹, Po-Ju Chen², Alan A. Lew²•Institutions (2)

Nanjing University¹, Northern Arizona University²

12 May 2020-Tourism Geographies (Routledge)-Vol. 22, Iss: 3, pp 724-734

TL;DR: In this article, the World Health Organization (WHO) declared the COVID-19 disease a pandemic, and the global economic and social life has been severely challenged since the declaration.

read less

Abstract: Global economic and social life has been severely challenged since the World Health Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and hospitality, in particular, has ...

...read moreread less

Citations

PDF

Open Access

More filters

Journal Article•DOI•

Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness

[...]

Hakseung Shin¹, Juhyun Kang²•Institutions (2)

University of Surrey¹, Hanyang University²

01 Oct 2020-International Journal of Hospitality Management

TL;DR: The studies found that high levels of expected cleanliness through advanced cleaning technologies moderate the impacts of expected interaction on perceived health risk and hotel booking intention, and the proposed perceived risk mechanism was effective in post-pandemic scenarios.

...read moreread less

306 citations

Cites background from "From high-touch to high-tech: COVID..."

...cial distancing is important for reducing health risk during the COVID-19 pandemic, high expected interactions with employees are likely to increase perceived health risk by hotel customers whereas low expected interactions with employees (high interactions with technological tools) will decrease the risk (Zeng et al., 2020)....
[...]
...When hotel customers perceive lower degrees of health risk because of lower levels of expected interactions (Zeng et al., 2020), they are more likely to book the hotel (Reisinger and...
[...]
...Technology innovations in hotel cleaning systems can allow tourists to develop a certain level of expected cleanliness (Zemke et al., 2015; Zeng et al., 2020)....
[...]

Journal Article•DOI•

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

[...]

Seongseop (Sam) Kim¹, Jungkeun Kim², Frank Badu-Baiden¹, Marilyn Giroux², Youngjoon Choi¹ - Show less +1 more•Institutions (2)

Hong Kong Polytechnic University¹, Auckland University of Technology²

01 Feb 2021-International Journal of Hospitality Management

TL;DR: In this paper, a series of experimental studies were implemented to investigate consumers' preference for robot-staffed hotels during the COVID-19 pandemic and found that consumers had a more positive attitude toward robotstaffed (vs. humanstaffed) hotels when the global health crisis was salient.

...read moreread less

258 citations

Journal Article•DOI•

Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry

[...]

Jaffar Abbas¹, Riaqa Mubeen², Paul Terhemba Iorember³, Saqlain Raza⁴, Gulnara Mamirkulova² - Show less +1 more•Institutions (4)

RMIT University¹, Harbin Institute of Technology², University of Nigeria, Nsukka³, Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology⁴

01 Nov 2021

TL;DR: In this article, the authors explore the consequences and settings of the COVID-19 pandemic and how innovation and change can contribute to the tourism industry's revival to the next normal, and determine that tourism enterprises and scholars must consider and change the basic principles, main assumptions and organizational situations related to research and practice framework through rebuilding and establishing the tourism sector.

...read moreread less

Abstract: The study stipulates phases to observe the proposed mechanism in formulating the travel and leisure industry's recovery strategies. The present pandemic COVID-19 has resulted in global challenges, economic and healthcare crises, and posed spillover impacts on the global industries, including tourism and travel that the major contributor to the service industry worldwide. The tourism and leisure industry has faced the COVID-19 tourism impacts hardest-hit and lies among the most damaged global industries. The leisure and internal tourism indicated a steep decline amounting to 2.86 trillion US dollars, which quantified more than 50% revenue losses. In the first step, the study explores the consequences and settings of the COVID-19 pandemic and how innovation and change can contribute to the tourism industry's revival to the next normal. Thus, the study determines that tourism enterprises and scholars must consider and change the basic principles, main assumptions, and organizational situations related to research and practice framework through rebuilding and establishing the tourism sector. In the second step, the study discusses direct COVID-19 tourism impacts, attitudes, and practices in gaining the leisure industry's boom and recovery. In the third phase, the study proposes to observe the characteristics and COVID-19 tourism consequences on the travel and tourism research. The findings provide insights in regaining the tourism industry's operational activities and offer helpful suggestions to government officials, scholars, and tourism firms to reinvest in the tourism industry to set it back to a normal position.

...read moreread less

249 citations

Cites background from "From high-touch to high-tech: COVID..."

...Crises also stimulate the development and shift of new technoloies ( Colombo et al., 2016 ; Zeng et al., 2020 )....
[...]

Posted Content•DOI•

Artificial Intelligence in the Battle against Coronavirus (COVID-19): A Survey and Future Research Directions

[...]

Thanh Nguyen¹•Institutions (1)

Deakin University¹

01 Aug 2020-arXiv: Computers and Society

TL;DR: A survey of AI methods being used in various applications in the fight against the COVID-19 outbreak is presented and the crucial roles of AI research in this unprecedented battle are outlined.

...read moreread less

Abstract: Artificial intelligence (AI) has been applied widely in our daily lives in a variety of ways with numerous successful stories. AI has also contributed to dealing with the coronavirus disease (COVID-19) pandemic, which has been happening around the globe. This paper presents a survey of AI methods being used in various applications in the fight against the COVID-19 outbreak and outlines the crucial roles of AI research in this unprecedented battle. We touch on a number of areas where AI plays as an essential component, from medical image processing, data analytics, text mining and natural language processing, the Internet of Things, to computational biology and medicine. A summary of COVID-19 related data sources that are available for research purposes is also presented. Research directions on exploring the potentials of AI and enhancing its capabilities and power in the battle are thoroughly discussed. We highlight 13 groups of problems related to the COVID-19 pandemic and point out promising AI methods and tools that can be used to solve those problems. It is envisaged that this study will provide AI researchers and the wider community an overview of the current status of AI applications and motivate researchers in harnessing AI potentials in the fight against COVID-19.

...read moreread less

145 citations

Journal Article•DOI•

COVID-19 and hospitality 5.0: Redefining hospitality operations

[...]

Souji Gopalakrishna Pillai¹, Kavitha Haldorai¹, Won Seok Seo², Woo Gon Kim¹, Woo Gon Kim² - Show less +1 more•Institutions (2)

Florida State University¹, Kyung Hee University²

01 Apr 2021-International Journal of Hospitality Management

TL;DR: In this article, the authors investigated the effects of past pandemics and epidemics on the global hospitality industry, and how the industry responded to them, and further explored the role of technology in ensuring hygiene and cleanliness.

...read moreread less

123 citations

1
2
3
4
…
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74

Collapse

References

PDF

Open Access

More filters

Journal Article•DOI•

Clinical course and outcomes of critically ill patients with SARS-CoV-2 pneumonia in Wuhan, China: a single-centered, retrospective, observational study.

[...]

Xiaobo Yang¹, Yuan Yu¹, Jiqian Xu¹, Huaqing Shu¹, Jia'an Xia², Hong Liu², Hong Liu¹, Yongran Wu¹, Lu Zhang³, Zhui Yu⁴, Minghao Fang¹, Ting Yu², Yaxin Wang¹, Shangwen Pan¹, Xiaojing Zou¹, Shiying Yuan¹, You Shang², You Shang¹ - Show less +14 more•Institutions (4)

Huazhong University of Science and Technology¹, Wuhan Jinyintan Hospital², Hubei University³, Wuhan University⁴

01 May 2020-The Lancet Respiratory Medicine

TL;DR: The clinical course and outcomes of critically ill patients with SARS-CoV-2 pneumonia who were admitted to the intensive care unit (ICU) of Wuhan Jin Yin-tan hospital between late December, 2019 and Jan 26, 2020 are described.

...read moreread less

7,787 citations

"From high-touch to high-tech: COVID..." refers background or methods in this paper

...First reported in 2019, the World Health Organization (WHO) declared this strain of coronavirus (SARS-CoV-2) a global pandemic on March 11, 2020 (X. Yang et al., 2020)....
[...]
...The US White House Office of Science and Technology Policy identified three broad areas where robotics assistance could help that epidemic: clinical care, logistics, and reconnaissance (G.-Z. Yang et al., 2020)....
[...]
...Robots, which includes drones, delivery robots, and service robots, are now being used to manage COVID-19 (Marr, 2020; G.-Z. Yang et al., 2020)....
[...]

Book•

Introduction to Robotics

[...]

Philip Mckerrow

01 May 1991

TL;DR: Invention to Robotics provides both an introductory text for students coming new to the field and a survey of the state of the art for professional practitioners.

...read moreread less

Abstract: From the Publisher: Introduction to Robotics provides both an introductory text for students coming new to the field and a survey of the state of the art for professional practitioners.

...read moreread less

2,354 citations

"From high-touch to high-tech: COVID..." refers methods in this paper

...Researchers use the word “robotics” to describe the research area related to information engineering, computer science and other technical fields (McKerrow & McKerrow, 1991) in which a robot is defined as an “actuated mechanism programmable in two or more axes with a degree of autonomy, moving…...
[...]

Journal Article•DOI•

Artificial Intelligence in Service

[...]

Ming-Hui Huang¹, Roland T. Rust²•Institutions (2)

National Taiwan University¹, University of Maryland, College Park²

05 Feb 2018-Journal of Service Research

TL;DR: An important implication from the theory is that analytical skills will become less important, as AI takes over more analytical tasks, giving the “softer” intuitive and empathetic skills even more importance for service employees.

...read moreread less

Abstract: Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs We develop a theory of AI job repl

...read moreread less

1,176 citations

"From high-touch to high-tech: COVID..." refers background in this paper

...For example, wide application and use of robots in the service industries could cause a large number of people to lose their jobs (Boyd & Holton, 2018; Huang & Rust, 2018)....
[...]

Journal Article•DOI•

Socially intelligent robots: dimensions of human-robot interaction.

[...]

Kerstin Dautenhahn¹•Institutions (1)

University of Hertfordshire¹

29 Apr 2007-Philosophical Transactions of the Royal Society B

TL;DR: The paper concludes by examining different paradigms regarding ‘social relationships’ of robots and people interacting with them.

...read moreread less

Abstract: Social intelligence in robots has a quite recent history in artificial intelligence and robotics. However, it has become increasingly apparent that social and interactive skills are necessary requirements in many application areas and contexts where robots need to interact and collaborate with other robots or humans. Research on human–robot interaction (HRI) poses many challenges regarding the nature of interactivity and ‘social behaviour’ in robot and humans. The first part of this paper addresses dimensions of HRI, discussing requirements on social skills for robots and introducing the conceptual space of HRI studies. In order to illustrate these concepts, two examples of HRI research are presented. First, research is surveyed which investigates the development of a cognitive robot companion. The aim of this work is to develop social rules for robot behaviour (a ‘robotiquette’) that is comfortable and acceptable to humans. Second, robots are discussed as possible educational or therapeutic toys for children with autism. The concept of interactive emergence in human–child interactions is highlighted. Different types of play among children are discussed in the light of their potential investigation in human–robot experiments. The paper concludes by examining different paradigms regarding ‘social relationships’ of robots and people interacting with them.

...read moreread less

882 citations

"From high-touch to high-tech: COVID..." refers background in this paper

...…teaching robots, communication robots, assistive healthcare robots, autonomous vehicles Researchers have gradually come to classify human-robot interaction (HRI) into three categories: robot-centered approaches, human-centered approaches, and robot cognition-center approaches (Dautenhahn, 2007)....
[...]

Journal Article•DOI•

Toward sociable robots

[...]

Cynthia Breazeal¹•Institutions (1)

Massachusetts Institute of Technology¹

31 Mar 2003-Robotics and Autonomous Systems

TL;DR: This paper explores the topic of social robots—the class of robots that people anthropomorphize in order to interact with them and identifies four such classes: socially evocative, social interface, socially receptive, and sociable.

...read moreread less

776 citations

"From high-touch to high-tech: COVID..." refers background in this paper

...With the development of artificial intelligence (AI), robots are becoming equipped with “social intelligence” – the capability to be socially aware and able to interpret emotional signals and react as would a real human being (Breazeal, 2003; Lazzeri et al., 2013)....
[...]