Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance
Citations
524 citations
Cites background from "Frontline employees’ collaboration ..."
...Customer resource integration, knowledge sharing and learning, by stimulating CE, thus contribute to the development of customer cocreation (Fombelle et al. 2015; Santos-Vijande et al. 2016)....
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...1 customer cocreation is represented at the intersection of customer resource integration and knowledge sharing, which are facilitated by the “joint activities for or with stakeholders” inherent in cocreation (Santos-Vijande et al. 2016)....
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290 citations
257 citations
175 citations
Cites methods from "Frontline employees’ collaboration ..."
...Researchers should examine mediating effects by following (Preacher and Hayes 2008) and bootstrapping the sampling distribution of the indirect effect (Santos-Vijande et al. 2016), which is appropriate for simple and different mediator models Bootstrapping should be started, followed by Indirect Effects + Confidence Interval Bias Corrected....
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...…should examine mediating effects by following (Preacher and Hayes 2008) and bootstrapping the sampling distribution of the indirect effect (Santos-Vijande et al. 2016), which is appropriate for simple and different mediator models Bootstrapping should be started, followed by Indirect…...
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156 citations
References
115,069 citations
"Frontline employees’ collaboration ..." refers methods in this paper
...This power analysis was carried out with the statistical package G+ Power 3 (Faul et al. 2007), which allowed us to determine that for the structural model and the sample we work, the power value is 0.85 (α=0.05 and f2=0.15), which exceeds the criterion of 0.80 recommended by Cohen (1988)....
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56,555 citations
"Frontline employees’ collaboration ..." refers background in this paper
...As confirmation of the existence of discriminant validity, for each pair of latent variables the square root of AVE exceeded correlations between the latent variables (Fornell and Larcker 1981)....
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52,531 citations
"Frontline employees’ collaboration ..." refers methods in this paper
...Thus, we initially addressed the minimization of common method variance through study design (Hansen et al. 2013; Podsakoff et al. 2003, 2012): first, we included a psychological separation between predictor and criterion variables to prevent respondents to establish a causal relationship between…...
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...With reference to the statistical remedies applied (Hansen et al. 2013; Pavlou et al. 2007; Podsakoff et al. 2003, 2012), we first carried out Harman’s single-factor test and found that no single factor accounted for more than 30% of the variance, which is below the 50% threshold set by Podsakoff…...
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40,195 citations
"Frontline employees’ collaboration ..." refers methods in this paper
...This power analysis was carried out with the statistical package G+ Power 3 (Faul et al. 2007), which allowed us to determine that for the structural model and the sample we work, the power value is 0....
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...This power analysis was carried out with the statistical package G+ Power 3 (Faul et al. 2007), which allowed us to determine that for the structural model and the sample we work, the power value is 0.85 (α=0.05 and f2=0.15), which exceeds the criterion of 0.80 recommended by Cohen (1988)....
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34,720 citations
"Frontline employees’ collaboration ..." refers background in this paper
...Indeed, for the first-order latent variables, as shown in Table 1, all loadings are above the threshold of 0.6, and the associated t-statistic is statistically significant (Anderson and Gerbing 1988; Hulland 1999)....
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...6, and the associated t-statistic is statistically significant (Anderson and Gerbing 1988; Hulland 1999)....
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