Fuzzy Mic-Mac Analysis on Factors Affecting the Bank Queuing Systems
S Gayathri,Remica Aggarwal +1 more
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TLDR
A novel attempt made in the field of bank queuing related research work to the best of author knowledge by comparing approaches both by ISM methodology as well as fuzzy ISm methodology.Abstract:
Present research focuses on identifying various barriers to bank queuing systems. It thereafter studies the interrelationship amongst them both by ISM methodology as well as fuzzy ISM methodology. The comparison of approaches is a novel attempt made in the field of bank queuing related research work to the best of author knowledge.read more
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Modeling and Analysis of Queuing Systems in Banks: (A Case Study of Banque Commerciale du Congo-BCDC/Mbujimayi)
TL;DR: This study examined the application of queue theory in the banking system in Democratic Republic of Congo, with particular reference to BCDC (Banque Commerciale du Congo)/Mbujimayi using a multi-server single line queuing model.
Journal ArticleDOI
Investigating the Application of Queue Theory in the Nigerian Banking System
TL;DR: It is discovered that customers in Ecobank spent more time before being served both on queue and in the system than that of GTBank bank, and the management of GT bank should adopt a 13- server model and 10-server model respectively to reduce total expected costs and increase customer satisfaction.
Dissertation
Waiting lines management and customer satisfaction in Commercial Banks In Kenya
TL;DR: In this article, the effect of waiting line management on customer satisfaction, how commercial banks manage waiting lines, and the challenges faced by commercial banks while managing waiting lines is investigated in Kenyan banks.
References
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Developing Interconnection Matrices in Structural Modeling
TL;DR: It is shown that the possibilities of interconnection can be completely prescribed in a characteristic logic equation that can be used as the complete basis for development of an interconnection matrix.
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The effects of filled waiting time and service provider control over the delay on evaluations of service
TL;DR: In this article, the authors investigated the effects of a delay, perceived control over a delay and the extent to which time was filled during the delay on various performance evaluations in a service encounter and found that delays lower customers' overall evaluations of service and of the tangible and reliability attributes of the service in particular.
Journal ArticleDOI
Solving Of Waiting Lines Models in the Bank Using Queuing Theory Model the Practice Case: Islami Bank Bangladesh Limited, Chawkbazar Branch, Chittagong
TL;DR: In this paper, the authors describe several common queuing situations and present mathematical models for analyzing waiting lines following certain assumptions, such as arrivals come from an infinite or very large population, arrivals are Poisson distributed, arrival are treated on a FIFO basis and do not balk or renege, service times follow the negative exponential distribution or are constant, and the average service rate is faster than the average arrival rate.
Journal Article
Queuing Theory and Customer Satisfaction: A Review of Performance, Trends and Application in Banking Practice (A Study of First Bank Plc Gwagwalada, Abuja Branch)
TL;DR: In this paper, the authors used regression analysis and model with the help of SPSS in analyzing the data collected through primary and secondary means to find out that most customers in banks are not satisfy base on the queue they experience before been attended to and it was base on this that the study recommended an effective and efficient application of queuing theory which can be of particular benefit in banks with high-volume out-customer workloads and/or those that provide multiple points of service.
Posted Content
Modeling and Analysis of Queuing Systems in Banks: (A Case Study of Banque Commerciale du Congo-BCDC/Mbujimayi)
TL;DR: This study examined the application of queue theory in the banking system in Democratic Republic of Congo, with particular reference to BCDC (Banque Commerciale du Congo)/Mbujimayi using a multi-server single line queuing model.