Journal ArticleDOI
How corporate reputation, quality, and value influence online loyalty
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TLDR
In this paper, the role of corporate reputation and its relation to quality, perceived value, and loyalty in an online context was investigated and it was found that corporate reputation has a direct effect on online loyalty and provides an important mediating effect for perceived value and aspects of quality in terms of their impact on Online loyalty.About:
This article is published in Journal of Business Research.The article was published on 2010-09-01. It has received 292 citations till now. The article focuses on the topics: Loyalty business model & Loyalty.read more
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Understanding the MOOCs continuance
TL;DR: Reputation and openness are the strongest predictors of continuance to use MOOCs, and a research model based on the information systems continuance expectation-confirmation model is proposed and tested with data collected in a large-scale study.
Journal ArticleDOI
Beyond technology acceptance: Brand relationships and online brand experience☆
TL;DR: In this paper, the authors combine insights from marketing and information systems research to arrive at an integrative model of online brand experience, where emotional aspects of brand relationship supplement the dimension of technology acceptance.
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The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea
TL;DR: It is found that site quality can be a very important factor to enhance repurchase intention in the customer perspective.
Journal ArticleDOI
Loyalty toward online food delivery service: the role of e-service quality and food quality
TL;DR: In this paper, the authors assess the direct influence of food quality and e-service quality on customer loyalty toward online food delivery service and its indirect influence through the mediation of cust...
Journal ArticleDOI
The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust
Tahir Islam,Tahir Islam,Rauf Islam,Abdul Hameed Pitafi,Liang Xiaobei,Mahmood Rehmani,Muhammad Irfan,Muhammad Shujaat Mubarak +7 more
TL;DR: In this paper, the authors developed the underlying mechanism through which corporate social responsibility influences the customer loyalty by simultaneously including corporate reputation, customer satisfaction, and customer trust as mediators, and corporate abilities as a moderator.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
Journal ArticleDOI
Coefficient alpha and the internal structure of tests.
TL;DR: In this paper, a general formula (α) of which a special case is the Kuder-Richardson coefficient of equivalence is shown to be the mean of all split-half coefficients resulting from different splittings of a test, therefore an estimate of the correlation between two random samples of items from a universe of items like those in the test.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.
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