In the shades of the uncanny valley: An experimental study of human–chatbot interaction
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...…toward establishing common ground with the agent when they are represented as fully human; in contrast, when evaluating a website assistant chatbot, Ciechanowski et al. (2018) show that simpler text-based chatbots with no visual, human identity resulted in less of an uncanny effect and reduced…...
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...In contrast, designing overly humanized agents results in uncanny feelings and increased expectations (Ciechanowski et al., 2018; Gnewuch et al., 2017), which also negatively impacts the interaction....
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...We found 16 studies that discuss identity issues, ten of which have identity as part of their main investigation [Araujo 2018; Candello et al. 2017; Ciechanowski et al. 2018; Corti and Gillespie 2016; De Angeli and Brahnam 2006; De Angeli et al. 2001a; Jenkins et al. 2007; Liao et al. 2018; Marino 2014; Schlesinger et al. 2018]....
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...In the HCI domain, some studies focus on investigating the social aspects of human–chatbot interactions (see, e.g., (Ciechanowski et al., 2018; Ho et al., 2018; Lee & Choi, 2017))....
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...On the other hand, previous studies have also shown that developing overly humanized agents results in high expectations and uncanny feelings (Ciechanowski et al., 2018; Gnewuch et al., 2017), which was also pointed out in the surveyed literature as In summary, the personification category includes…...
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131 citations
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...A crucial part of trust is related to anthropomorphization (Ciechanowski et al., 2019; Lotze, 2016; Radziwill & Benton, 2017; Stojni c, 2015)....
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...We conducted a study (the first of its kind) of human-chatbot online interaction (Ciechanowski et al., 2019; Ciechanowski, Przegalinska, & Wegner, 2018) using both subjective (questionnaires) and objective (psychophysiology) measures....
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126 citations
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