Information and Communication Technologies in Tourism
01 Jan 1995-
About: The article was published on 1995-01-01. It has received 685 citations till now. The article focuses on the topics: Tourism & Information and Communications Technology.
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TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.
1,109 citations
TL;DR: The empirical findings show that traveler reviews have a significant impact on online sales, with a 10 percent increase in traveler review ratings boosting online bookings by more than five percent, highlighting the importance of online user-generated reviews to business performance in tourism.
1,033 citations
Cites background or result from "Information and Communication Techn..."
...Previous studies have shown that online travel reviews may influence the decisions of travelers (Vermeulen & Seegers, 2009; Gretzel & Yoo, 2008)....
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...: +1 512 471 1582. a b s t r a c t The increasing use of web 2.0 applications has generated numerous online user reviews....
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...Gretzel and Yoo (2008) further found that reviews provided by other travelers are often perceived by readers to be more up-to-date, enjoyable, and reliable than information provided by travel service providers....
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...Forrester Research (2006) estimated that 34.7 percent of total online spending is related to travel, and a recent survey indicated that more than 74 percent of travelers use the comments of other consumers as information sources when planning trips for pleasure (Gretzel & Yoo, 2008)....
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...Our work was designed to extend current research on the effect of online consumer-generated reviews to encompass experience goods in tourism....
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TL;DR: In this article, the authors explored the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes, revealing that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories.
Abstract: Mobile phones have evolved to be smart computers (smartphones) supporting a wide range of information services that can be accessed anytime and from (almost) anywhere. With the increasing number of users and greater incursion into people's life, smartphones have the potential to significantly influence the touristic experience. This study explores the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes. The results reveal that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories. The implications of these findings are important in that they suggest a huge potential for smartphones in changing many aspects of the tourism business. © 2012 SAGE Publications.
620 citations
Cites background from "Information and Communication Techn..."
...…of tourists in generating online word of mouth (WOM) such as self-expression, self-discovery, and solving problems (Pan, MacLaurin, and Crotts 2007; Gretzel and Yoo 2008; Bronner and de Hoog 2011) and demonstrate that online WOM (i.e., customer reviews) can provide important and useful information…...
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TL;DR: In the research, covering a 3-year period and involving firm-level data for a broad cross-section of U.S. industry, positive relations between higher levels of IT investment and selected measures representing organizational performance and productivity are found.
Abstract: The extent to which investment in information technology (IT) is related to organizational performance and productivity remains an open question in the minds of managers responsible for such investment decisions. Most past research into this relation has been based on cross-sectional analyses of 1-year periods. Attempts to determine relations between IT investment and the associated effect of that investment in such short periods have resulted in mostly mixed or negative findings. This study is thought to be the first to apply a multiyear, cross-sectional analysis. In the research, covering a 3-year period and involving firm-level data for a broad cross-section of U.S. industry, we found positive relations between higher levels of IT investment and selected measures representing organizational performance and productivity. These results, being based on multiyear analysis, are thought to be an important contribution in view of the fact that much of the existing literature in the area has failed to explain ...
510 citations
TL;DR: A systematic approach is proposed in reviewing the state-of-the-art in the field, proposing a classification of mobile tourism RSs and providing insights on their offered services, and highlights challenges and promising research directions with respect to mobile RSs employed in tourism.
405 citations
Cites background from "Information and Communication Techn..."
...The PECITAS system (Tumas and Ricci, 2009) offers locationaware recommendations for personalized point-to-point paths in the city of Bolzano, Italy....
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...Those systems either derive point-to-point multimodal routes via a set of POIs (suitably located along the multimodal route) (Tumas and Ricci, 2009) or first derive a tourist tour and subsequently provide multi-modal route generation among successive recommended POIs (Zenker and Ludwig, 2009)....
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References
More filters
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.
1,109 citations
TL;DR: The empirical findings show that traveler reviews have a significant impact on online sales, with a 10 percent increase in traveler review ratings boosting online bookings by more than five percent, highlighting the importance of online user-generated reviews to business performance in tourism.
1,033 citations
TL;DR: In this article, the authors explored the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes, revealing that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories.
Abstract: Mobile phones have evolved to be smart computers (smartphones) supporting a wide range of information services that can be accessed anytime and from (almost) anywhere. With the increasing number of users and greater incursion into people's life, smartphones have the potential to significantly influence the touristic experience. This study explores the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes. The results reveal that smartphones can change tourists' behavior and emotional states by addressing a wide variety of information needs; in particular, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and "store" memories. The implications of these findings are important in that they suggest a huge potential for smartphones in changing many aspects of the tourism business. © 2012 SAGE Publications.
620 citations
TL;DR: In the research, covering a 3-year period and involving firm-level data for a broad cross-section of U.S. industry, positive relations between higher levels of IT investment and selected measures representing organizational performance and productivity are found.
Abstract: The extent to which investment in information technology (IT) is related to organizational performance and productivity remains an open question in the minds of managers responsible for such investment decisions. Most past research into this relation has been based on cross-sectional analyses of 1-year periods. Attempts to determine relations between IT investment and the associated effect of that investment in such short periods have resulted in mostly mixed or negative findings. This study is thought to be the first to apply a multiyear, cross-sectional analysis. In the research, covering a 3-year period and involving firm-level data for a broad cross-section of U.S. industry, we found positive relations between higher levels of IT investment and selected measures representing organizational performance and productivity. These results, being based on multiyear analysis, are thought to be an important contribution in view of the fact that much of the existing literature in the area has failed to explain ...
510 citations
TL;DR: A systematic approach is proposed in reviewing the state-of-the-art in the field, proposing a classification of mobile tourism RSs and providing insights on their offered services, and highlights challenges and promising research directions with respect to mobile RSs employed in tourism.
405 citations