Journal ArticleDOI
Innovation in services
Faïz Gallouj,Olivier Weinstein +1 more
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In this article, the authors lay the foundations of a theory that can be used to interpret innovation processes in the service sector based on Lancaster's definition of the product (in both manufacturing and services) as a set of service characteristics.About:
This article is published in Research Policy.The article was published on 1997-12-01. It has received 1655 citations till now. The article focuses on the topics: Service innovation & Service (business).read more
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Who co-operates for innovation, and why: An empirical analysis
TL;DR: In this article, the authors examined the response to the UK's version of the second European community innovation survey (CIS-2) to investigate the patterns of co-operation between innovating firms and external partners.
Journal ArticleDOI
A review of innovation research in tourism
TL;DR: In this article, the authors reviewed the research contributions of innovation in tourism and identified the important determinants of innovation, including the role of entrepreneurship, technology push and the existence of territorial industry clusters.
Journal ArticleDOI
Knowledge-intensive business services as co-producers of innovation
TL;DR: In this article, the authors present a four-dimensional model of (services) innovation, that points to the significance of such non-technological factors in innovation as new service concepts, client interfaces and service delivery system.
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Combinative effects of innovation types and organizational Performance: A longitudinal study of service organizations
TL;DR: In this paper, the authors examined the impact of innovation on organizational performance by analyzing innovative activity in a panel of 428 public service organizations in the UK over four years and found that consistency in adopting the same composition of innovation types over the years has no effect, and divergence from the industry norm in adopting innovation types could possibly be beneficial to organizational performance.
Journal ArticleDOI
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
Christiane Hipp,Hariolf Grupp +1 more
TL;DR: In this article, a new typology of measurement concepts derived from manufacturing is introduced with a view to obtaining a better understanding of innovation in services, and selected results from the German innovation survey are analysed in order to support the conceptual findings and to identify potential improvements.
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