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Innovation, public policy and public services delivery in the uk. the word that would be king?
Stephen P. Osborne,Louise Brown +1 more
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In this paper, the authors argue that the dialogue about innovation in public services currently found within public policy is a flawed one, often both at odds with the existing evidence and lacking a holistic understanding of the nature of innovation and its distinctive policy and managerial challenges.Abstract:
This paper explores the dialogue about innovation in public services currently found within public policy and creates an interaction between research and practice about its strengths and limitations. It argues that this dialogue is a flawed one, often both at odds with the existing evidence and lacking a holistic understanding of the nature of innovation and its distinctive policy and managerial challenges. It therefore synthesizes existing research to challenge current public policy thinking about the role and determinants of innovation in public services. It concludes by offering five lessons towards effective policy-making and implementation that would provide a more sophisticated and evidence-based approach to the encouragement and sustenance of public service innovation – and four key areas for further research.read more
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Innovation in the public sector: a systematic review and future research agenda
TL;DR: In this paper, the authors investigate 181 articles and books on public sector innovation, published between 1990 and 2014, and develop an empirically based framework of potentially important antecedents and effects of public-sector innovation.
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A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach:
TL;DR: In this paper, the authors argue that current public management theory is not fit for purpose and propose a "public service dominant" approach, which not only more accurately reflects the reality of contemporary public management but also draws upon a body of substantive service-dominant theory that is more relevant to public management than the previous manufacturing focus.
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Co-production and the co-creation of value in public services: A suitable case for treatment?
TL;DR: A conceptualization of co-production that is theoretically rooted in both public management and service management theory is presented in this paper. But this conceptualization is limited to the case of public service reform.
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Collaborative innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship
TL;DR: In this article, the authors use institutional and organizational analysis to compare three major but different public innovation strategies: New Public Management, Neo-Weberian State and Collaborative Governance.
Journal ArticleDOI
It takes Two to Tango? Understanding the Co-production of Public Services by Integrating the Services Management and Public Administration Perspectives
TL;DR: In this paper, a typology of co-production of public services is proposed, which combines the insights from both public administration and services management theory to produce a novel typology.
References
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Journal ArticleDOI
A public management for all seasons
TL;DR: In this paper, the authors discuss the doctrinal content of the group of ideas known as "New Public Management" (NPM), the intellectual provenance of those ideas, explanations for their apparent persuasiveness in the 1980 s; and criticisms which have been made of the new doctrines.
Posted Content
The Management of Innovation
Tom Burns,G. M. Stalker +1 more
TL;DR: In this paper, the authors examine common new-industry responses to planning needs, such as the transfer of technical staff to the sales force and assignment of user needs research to research and development staff.
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Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
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Technological Discontinuities and Organizational Environments
TL;DR: In this article, the authors investigate the patterns of technological evolution and their impact on environmental conditions and find that technological change within a product class will be characterized by long periods of incremental change punctuated by discontinuities, and the locus of innovation will differ for competence destroying and competence-enhancing technological changes.
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Strategic management of small firms in hostile and benign environments
TL;DR: Examines the strategic postures, competitive tactics, and organization structures of small manufacturing firms that are associated with high performance in both hostile and benign environments to suggest that entrepreneurial firms perform better in hostile environments, while small conservative firms perform best in more benign environments.