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Journal ArticleDOI

Interpersonal forgiving in close relationships

01 Aug 1997-Journal of Personality and Social Psychology (American Psychological Association)-Vol. 73, Iss: 2, pp 321-336
TL;DR: Evidence is found consistent with the hypotheses that the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner.
Abstract: Forgiving is a motivational transformation that inclines people to inhibit relationship-destructive responses and to behave constructively toward someone who has behaved destructively toward them. The authors describe a model of forgiveness based on the hypothesis that people forgive others to the extent that they experience empathy for them. Two studies investigated the empathy model of forgiveness. In Study 1, the authors developed measures of empathy and forgiveness. The authors found evidence consistent with the hypotheses that (a) the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and (b) that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner. In Study 2, the authors conducted an intervention in which empathy was manipulated to examine the empathy-forgiving relationship more closely. Results generally supported the conceptualization of forgiving as a motivational phenomenon and the empathy-forgiving link.
Citations
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Journal ArticleDOI
TL;DR: This article examined the role of empathy and apology in service recovery, and more specifically, establish how these factors promote positive service outcomes, typified by reconciliation and mitigate negative occurrences, characterised by customer retaliation and avoidance.
Abstract: The purpose of this paper is to examine the role of empathy and apology in service recovery, and more specifically, establish how these factors promote positive service outcomes, typified by reconciliation and mitigate negative occurrences, characterised by customer retaliation and avoidance.,This study used an online panel to collect data from 213 US residents, who were asked to recall a service failure episode they experienced within the past six months, write briefly about it and answer a questionnaire measuring constructs of interest in relation to their previous experience. Structural equation modelling was used to analyse the quantitative data.,Both service employee empathy and apology were found to have a moderating effect on the relationship between service failure severity and reconciliation, retaliation and avoidance.,The combination of empathy and apology as moderators into a single framework represents a unique contribution of this research. Furthermore, outcome variables of reconciliation, retaliation and avoidance are utlilized to measure relationship outcomes following service failure. This study highlights the need for managers to design hiring and training policies to promote empathy and the use of sincere apologies throughout customer interactions.

21 citations

Journal ArticleDOI
TL;DR: The authors conducted an exploratory analysis of remorse-related content in the last statements of inmates on death row in Texas between December 7, 1982 and August 31, 2007 and found that almost one-third of the offenders offered an apology, most of which were directed toward the victim's family.
Abstract: The role of apology is beginning to receive attention from within the criminal justice system. Research suggests that both victims and offenders can benefit when the offender offers an apology and shows remorse. Less is known, however, about the frequency with which offenders apologize and the content of their apologies. In this study we conducted an exploratory analysis of remorse‐related content in the last statements of inmates on death row in Texas between December 7, 1982 and August 31, 2007. Almost one‐third of the offenders offered an apology, most of which were directed toward the victim’s family. In addition, these apologies were linked with other indications of remorse and sincerity, such as asking for forgiveness and showing empathy. Logistic regression analyses showed that apology was reliably predicted by these remorse‐related variables, but not by demographic variables or variables related to the crime itself. Implications and future research directions are discussed.

21 citations


Cites background from "Interpersonal forgiving in close re..."

  • ...Apologies also have been found to create empathy for the offender (McCullough et al., 1997, 1998), which helps victims re-evaluate the offence, begin to see themselves as fallible, and in turn respond more positively to the offender (Exline, Worthington, Hill, & McCullough, 2003; Takaku, 2001)....

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Journal ArticleDOI
TL;DR: A total of 562 African American university students provided data on individual differences in neuroticism; coping with a recent experience being the target of prejudice, racism, and/or discriminat....
Abstract: A total of 562 African American university students provided data on individual differences in neuroticism; coping with a recent experience being the target of prejudice, racism, and/or discriminat...

21 citations

Journal ArticleDOI
TL;DR: In this paper, the authors investigated relational satisfaction and stability following discovered incidents of relational betrayal and found that the more committed and invested the offender, the more likely the reported use of communication repair strategies and the likelihood of apologies, accepting responsibility, and promising change also increased with the severity of the betrayal.
Abstract: Relational satisfaction and stability following discovered incidents of relational betrayal were investigated. Predictions from Social Exchange Theory, specifically Rusbult's Investment Model, were tested along with the effects of communication strategies. Participants (N = 155) completed a questionnaire about a recalled betrayal. Inconsistent with the investment model, relational satisfaction was the best predictor of relational stability. Generally, the more committed and invested the offender, the more likely the reported use of communication repair strategies. The likelihood of apologies, accepting responsibility, and promising change also increased with the severity of the betrayal. Only promising change was related to post-betrayal relational satisfaction.

20 citations


Cites background from "Interpersonal forgiving in close re..."

  • ...Similarly, the resultant behavior is dependent on whether the offender offers an apology and pursues forgiveness (McCullough et al., 1997)....

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Journal ArticleDOI
TL;DR: Forgiveness interventions decrease anxiety, depression, and anger, and increase self esteem, hope, and positive affect as mentioned in this paper, and a three-tiered holistic approach is proposed in this paper.
Abstract: Recent empirical studies have shown that forgiveness interventions decrease anxiety, depression, and anger, and increase self esteem, hope, and positive affect. We propose a three-tiered holistic p...

20 citations


Cites background from "Interpersonal forgiving in close re..."

  • ...who have recently lost jobs, experienced (or experi encing) divorce or breakup, are dealing with substance abuse, or facing an impending death. In the other small groups (Bible studies, etc.), f ive studies each year could deal with the topic of forgiveness. In this way, every adult who attends the church, regardless of where he or she fits in the adult education programming, will e ncounter forgiveness education in one form or another. Forgiveness education will be especially s lient for certain populations, but everyone may benefit from at least some exposure to the topi c. Further, and as appropriate, if the adults are encouraged to bring their learning about forgivenes s to the children, then the theme of The Forgiving Community as being at the service of the c ildren may be realized. Such encouragement may take the form of new teachers joi ning the ranks of the Sunday school teachers, bringing instruction directly into one’s own home, and similar strategies. Last, some groups might choose to participate in a book study about forgiveness or forgiveness-related topics. One of the most promisi ng works for this purpose might be Volf’s (2006) Free of Charge: Giving and Forgiving in a Culture S tripped of Grace, which was the Archbishop of Canterbury’s choice as the official 2 006 Lenten book....

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  • ...who have recently lost jobs, experienced (or experi encing) divorce or breakup, are dealing with substance abuse, or facing an impending death. In the other small groups (Bible studies, etc.), f ive studies each year could deal with the topic of forgiveness. In this way, every adult who attends the church, regardless of where he or she fits in the adult education programming, will e ncounter forgiveness education in one form or another. Forgiveness education will be especially s lient for certain populations, but everyone may benefit from at least some exposure to the topi c. Further, and as appropriate, if the adults are encouraged to bring their learning about forgivenes s to the children, then the theme of The Forgiving Community as being at the service of the c ildren may be realized. Such encouragement may take the form of new teachers joi ning the ranks of the Sunday school teachers, bringing instruction directly into one’s own home, and similar strategies. Last, some groups might choose to participate in a book study about forgiveness or forgiveness-related topics. One of the most promisi ng works for this purpose might be Volf’s (2006) Free of Charge: Giving and Forgiving in a Culture S tripped of Grace, which was the Archbishop of Canterbury’s choice as the official 2 006 Lenten book. 2 Many other books are available for such a group including Holeman (2004) , Shults & Sandage (2003), Kendall (2002), Stanley (2002), Tutu (1999), Smedes (1997) and Jone s (1995)....

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  • ...Receiving Forgiveness Before an outline of the process of receiving forg iveness is presented, a few comments are in order. It is important that offenders do not attempt to “engineer” another’s forgiveness journey. At the same time, offenders are not merely passive recipients of forgiveness. Instead, they might be willing to welcome forgiveness, might ac ively seek it, and must be willing to wait until forgiveness is granted (Enright & The Human D evelopment Study Group, 1996). Enright and colleagues (1996) distinguish between an offend er deserving forgiveness and being worthy...

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  • ...each year to cultivate a culture of forgiveness and the expectation that forgiveness is part of the congregation’s existence not only for a short perio d of time, but for life. The model targets the leadership of the congregation and every level of p r gramming, from infancy through late adulthood. It should be noted that the model outlin ed here is designed with large, multi-staffed churches in mind, but can be adapted to any size co ngregation. Although our focus for developing such a model has been the children, the curr nt model extends the focus to all age groups. Thus, this model can be adapted to accommod ate the existing needs of any given church. For example, congregations that do not have a child ren’s minister would still be able to incorporate forgiveness curricula into Sunday schoo l. The responsibility would simply lie with volunteers, rather than paid church staff. Similarl y, churches without a small group coordinator can still develop interest groups or book study gro ups that center on forgiveness. Content In the close interpersonal relationships required i n true community, one will encounter interpersonal injustices of one sort or another. Th us, although a community like the local church has great potential for good, it can also be an ent ity that causes pain. Since interpersonal transgressions often occur in community, how can a community ever survive? Jones (1995) maintains that forgiveness is necessary for communi ty to develop and maintain itself....

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References
More filters
Journal ArticleDOI
TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Abstract: In recent studies of the structure of affect, positive and negative affect have consistently emerged as two dominant and relatively independent dimensions. A number of mood scales have been created to measure these factors; however, many existing measures are inadequate, showing low reliability or poor convergent or discriminant validity. To fill the need for reliable and valid Positive Affect and Negative Affect scales that are also brief and easy to administer, we developed two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS). The scales are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period. Normative data and factorial and external evidence of convergent and discriminant validity for the scales are also presented.

34,482 citations

Journal ArticleDOI
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Abstract: Normed and nonnormed fit indexes are frequently used as adjuncts to chi-square statistics for evaluating the fit of a structural model A drawback of existing indexes is that they estimate no known population parameters A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models Two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes CFI avoids the underestimation of fit often noted in small samples for Bentler and Bonett's (1980) normed fit index (NFI) FI is a linear function of Bentler and Bonett's non-normed fit index (NNFI) that avoids the extreme underestimation and overestimation often found in NNFI Asymptotically, CFI, FI, NFI, and a new index developed by Bollen are equivalent measures of comparative fit, whereas NNFI measures relative fit by comparing noncentrality per degree of freedom All of the indexes are generalized to permit use of Wald and Lagrange multiplier statistics An example illustrates the behavior of these indexes under conditions of correct specification and misspecification The new fit indexes perform very well at all sample sizes

21,588 citations

Book
01 Jan 1958
TL;DR: The psychology of interpersonal relations as mentioned in this paper, The psychology in interpersonal relations, The Psychology of interpersonal relationships, کتابخانه دیجیتال و فن اطلاعات دانشگاه امام صادق(ع)
Abstract: The psychology of interpersonal relations , The psychology of interpersonal relations , کتابخانه دیجیتال و فن آوری اطلاعات دانشگاه امام صادق(ع)

15,254 citations


Additional excerpts

  • ...Social psychologists have also addressed interpersonal forgiving from time to time (Darby & Schlenker, 1982; Gahagan & Tedeschi, 1968; Heider, 1958; Horai, Lindskold, Gahagan, & Tedeschi, 1969; Weiner, Graham, Peter, & Zmuidinas, 1991)....

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Journal ArticleDOI
TL;DR: A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance, and responses indicated that the scale had a useful degree of significance and homogeneity.
Abstract: Clinical, field, and experimental studies of response to potentially stressful life events give concordant findings: there is a general human tendency to undergo episodes of intrusive thinking and periods of avoidance. A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance. Responses of 66 persons admitted to an outpatient clinic for the treatment of stress response syndromes indicated that the scale had a useful degree of significance and homogeneity. Empirical clusters supported the concept of subscores for intrusions and avoidance responses.

7,692 citations

Journal ArticleDOI
TL;DR: The Dyadic Adjustment Scale as discussed by the authors is a measure for assessing the quality of marriage and other similar dyads, which is designed for use with either married or unmarried cohabiting couples.
Abstract: This study reports on the development of the Dyadic Adjustment Scale, a new measure for assessing the quality of marriage and other similar dyads. The 32-item scale is designed for use with either married or unmarried cohabiting couples. Despite widespread criticisms of the concept of adjustment, the study proceeds from the pragmatic position that a new measure, which is theoretically grounded, relevant, valid, and highly reliable, is necessary since marital and dyadic adjustment continue to be researched. This factor analytic study tests a conceptual definition set forth in eariler work and suggests the existence of four empirically verified components of dyadic adjustment which can be used as subscales [dyadic satisfaction, dyadic cohesion, dyadic consensus and affectional expression]. Evidence is presented suggesting content, criterion-related, and construct validity. High scale reliability is reported. The possibility of item weighting is considered and endorsed as a potential measurement technique, but it not adopted for the present Dyadic Adjustment Scale. It is concluded that the Dyadic Adjustment Scale represents a significant improvement over other measures of marital adjustment, but a number of troublesome methodological issues remain for future research.

6,899 citations