Journal ArticleDOI
Interpersonal forgiving in close relationships
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TLDR
Evidence is found consistent with the hypotheses that the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner.Abstract:
Forgiving is a motivational transformation that inclines people to inhibit relationship-destructive responses and to behave constructively toward someone who has behaved destructively toward them. The authors describe a model of forgiveness based on the hypothesis that people forgive others to the extent that they experience empathy for them. Two studies investigated the empathy model of forgiveness. In Study 1, the authors developed measures of empathy and forgiveness. The authors found evidence consistent with the hypotheses that (a) the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and (b) that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner. In Study 2, the authors conducted an intervention in which empathy was manipulated to examine the empathy-forgiving relationship more closely. Results generally supported the conceptualization of forgiving as a motivational phenomenon and the empathy-forgiving link.read more
Citations
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Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
Nasrin Rasouli,S. Mostafa Rasoolimanesh,Atousa Kamangar Rahmani,Ayatollah Momayez,Mohammad Amin Torabi +4 more
TL;DR: In this article , the mediating role of perceived brand betrayal in restaurant service failures is examined and the effects of customer forgiveness on brand betrayal and brand hate between two groups of customers with and without apology letter after service failure.
Journal ArticleDOI
The influence of relationship intention on cell phone users’ attitudes towards complaining and complaint behaviour
TL;DR: In this article, a study was conducted to determine the influence of relationship intention on customers' attitudes towards complaining and complaint behavior following a service failure within the cell phone industry, and the results indicated that the majority of respondents who participated in this study had a propensity to complain, and that respondents with high relationship intentions were more likely to voice a billing error to their cell phone network provider than respondents with low relationship intentions.
Journal ArticleDOI
The role of relational dependence, forgiveness and hope on the intention to return with an abusive partner.
TL;DR: This paper examined psychological and relational variables such as dependence, forgiveness, and hope that these variables may explain why women behave differently from men in their relationships with other women in terms of dependence, for both positive and negative dimensions.
Dissertation
Healing or harmful? : a multi-method investigation of talk as a victim-centred response to organisational injustice
TL;DR: In this paper, the authors examine the role of a victim of workplace injustice in their own recovery process, and find evidence that talk leads to positive recovery outcomes for victims of unfairness.
References
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Journal ArticleDOI
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Comparative fit indexes in structural models
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Book
The psychology of interpersonal relations
TL;DR: The psychology of interpersonal relations as mentioned in this paper, The psychology in interpersonal relations, The Psychology of interpersonal relationships, کتابخانه دیجیتال و فن اطلاعات دانشگاه امام صادق(ع)
Journal ArticleDOI
Impact of Event Scale: a measure of subjective stress.
TL;DR: A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance, and responses indicated that the scale had a useful degree of significance and homogeneity.
Journal ArticleDOI
Measuring Dyadic Adjustment: new scales for assessing the quality of marriage and similar dyads
TL;DR: The Dyadic Adjustment Scale as discussed by the authors is a measure for assessing the quality of marriage and other similar dyads, which is designed for use with either married or unmarried cohabiting couples.