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Journal ArticleDOI

Interpersonal forgiving in close relationships

01 Aug 1997-Journal of Personality and Social Psychology (American Psychological Association)-Vol. 73, Iss: 2, pp 321-336
TL;DR: Evidence is found consistent with the hypotheses that the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner.
Abstract: Forgiving is a motivational transformation that inclines people to inhibit relationship-destructive responses and to behave constructively toward someone who has behaved destructively toward them. The authors describe a model of forgiveness based on the hypothesis that people forgive others to the extent that they experience empathy for them. Two studies investigated the empathy model of forgiveness. In Study 1, the authors developed measures of empathy and forgiveness. The authors found evidence consistent with the hypotheses that (a) the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and (b) that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner. In Study 2, the authors conducted an intervention in which empathy was manipulated to examine the empathy-forgiving relationship more closely. Results generally supported the conceptualization of forgiving as a motivational phenomenon and the empathy-forgiving link.
Citations
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Journal ArticleDOI
TL;DR: In this article, the authors argue that an apology comprises three different components: empathy, intensity, and timing, which make each apology unique and that the more empathic and intense the apology is given, the more satisfied respondents are.
Abstract: Extant service recovery research treats apology as a dichotomy, in that it is either present or absent, but how it is conveyed is neglected. Based upon social psychological research, this study argues that an apology comprises three different components: empathy, intensity, and timing, which make each apology unique. It is shown that how well an apology is delivered across failure types (outcome vs. process) drives service recovery satisfaction, not its mere presence. Empathy, intensity, and timing separately impact satisfaction. The more empathic and intense the apology is given, the more satisfied respondents are. A late apology decreases satisfaction ratings. Effect sizes indicate that empathy has the strongest impact on service recovery satisfaction followed by intensity and timing. The effect of empathy is stronger for process failures than for outcome failures. Interestingly, the apology’s overall effect size is comparable to that of compensation in case of a process failure.

135 citations

Journal ArticleDOI
TL;DR: Findings in the current longitudinal study of newlywed couples demonstrate that forgiveness is not a panacea, and indicates that spouses who reported being relatively less forgiving experienced declines in both forms of aggression over time.
Abstract: Despite a burgeoning literature that documents numerous positive implications of forgiveness, scholars know very little about the potential negative implications of forgiveness. In particular, the tendency to express forgiveness may lead offenders to feel free to offend again by removing unwanted consequences for their behavior (e.g., anger, criticism, rejection, loneliness) that would otherwise discourage reoffending. Consistent with this possibility, the current longitudinal study of newlywed couples revealed a positive association between spouses' reports of their tendencies to express forgiveness to their partners and those partners' reports of psychological and physical aggression. Specifically, although spouses who reported being relatively more forgiving experienced psychological and physical aggression that remained stable over the first 4 years of marriage, spouses who reported being relatively less forgiving experienced declines in both forms of aggression over time. These findings join just a few others in demonstrating that forgiveness is not a panacea.

134 citations


Cites background from "Interpersonal forgiving in close re..."

  • ...Indeed, various conceptualizations of forgiveness (e.g., Fincham & Beach, 2001; McCullough et al., 1997, 1998) suggest forgiveness is a tendency to become more motivated to approach the transgressor and less motivated to avoid the transgressor....

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  • ..., Bradbury & Fincham, 1991) and recent research (see McNulty, 2010b) suggest that such effects may vary according to important contextual variables. Indeed, although McNulty (2008a) reported that forgiveness was associated with less satisfaction and more severe problems over time among spouses married to partners who behaved negatively relatively frequently, he also reported that forgiveness was associated with greater satisfaction and fewer problems over time among spouses married to partners who behaved negatively only rarely....

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  • ...McCullough et al. (1997) defined forgiveness as “the set of motivational changes whereby one becomes (a) decreasingly motivated to retaliate against an offending relationship partner, (b) decreasingly motivated to maintain estrangement from the offender, and (c) increasingly motivated by…...

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  • ...But forgiveness is antithetical to these behaviors (e.g., Cloke, 1993; Davenport, 1991; Denton & Martin, 1998; Enright & Human Development Study Group, 1991; Fitzgibbons, 1986; McCullough et al., 1997, 1998; North, 1987; see Lawler et al., 2003; Sells & Hargrave, 1998)....

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Journal ArticleDOI
TL;DR: In this paper, the concept of Emotional Intelligence (EI) was investigated for the main purpose of investigating the claim that it involves emotion perception, and the analysis was based on 282 respondents and showed that emotion perception was related to a greater accuracy in the assessment of mood as experienced by others.

133 citations

Journal ArticleDOI
TL;DR: Both a self-forgiving attitude and spirituality were unique predictors of less mood disturbance and better quality of life among 81 women being treated for breast cancer at a medical oncology clinic in a county general hospital.
Abstract: We evaluated whether a self-forgiving attitude and spirituality were related to psychological adjustment among 81 women being treated for breast cancer at a medical oncology clinic in a county general hospital Both a self-forgiving attitude and spirituality were unique predictors of less mood disturbance and better quality of life (p's < 0001) These results are consistent with previous research that has demonstrated a positive relationship between spirituality and well-being The findings also suggest that self-forgiveness should be explored experimentally to determine whether it can protect against the psychological effects of breast cancer-related stress Interventions targeting these characteristics could improve the quality of life and alleviate stress, especially in women with breast cancer in public sector settings

133 citations

Journal ArticleDOI
TL;DR: Therapist attitudes are far less likely to include allegiance to religion than are those of the public and psychiatric patients, and therapists need to engage in problem solving with clients in the context of this example of sociocultural factors.

130 citations

References
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Journal ArticleDOI
TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Abstract: In recent studies of the structure of affect, positive and negative affect have consistently emerged as two dominant and relatively independent dimensions. A number of mood scales have been created to measure these factors; however, many existing measures are inadequate, showing low reliability or poor convergent or discriminant validity. To fill the need for reliable and valid Positive Affect and Negative Affect scales that are also brief and easy to administer, we developed two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS). The scales are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period. Normative data and factorial and external evidence of convergent and discriminant validity for the scales are also presented.

34,482 citations

Journal ArticleDOI
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Abstract: Normed and nonnormed fit indexes are frequently used as adjuncts to chi-square statistics for evaluating the fit of a structural model A drawback of existing indexes is that they estimate no known population parameters A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models Two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes CFI avoids the underestimation of fit often noted in small samples for Bentler and Bonett's (1980) normed fit index (NFI) FI is a linear function of Bentler and Bonett's non-normed fit index (NNFI) that avoids the extreme underestimation and overestimation often found in NNFI Asymptotically, CFI, FI, NFI, and a new index developed by Bollen are equivalent measures of comparative fit, whereas NNFI measures relative fit by comparing noncentrality per degree of freedom All of the indexes are generalized to permit use of Wald and Lagrange multiplier statistics An example illustrates the behavior of these indexes under conditions of correct specification and misspecification The new fit indexes perform very well at all sample sizes

21,588 citations

Book
01 Jan 1958
TL;DR: The psychology of interpersonal relations as mentioned in this paper, The psychology in interpersonal relations, The Psychology of interpersonal relationships, کتابخانه دیجیتال و فن اطلاعات دانشگاه امام صادق(ع)
Abstract: The psychology of interpersonal relations , The psychology of interpersonal relations , کتابخانه دیجیتال و فن آوری اطلاعات دانشگاه امام صادق(ع)

15,254 citations


Additional excerpts

  • ...Social psychologists have also addressed interpersonal forgiving from time to time (Darby & Schlenker, 1982; Gahagan & Tedeschi, 1968; Heider, 1958; Horai, Lindskold, Gahagan, & Tedeschi, 1969; Weiner, Graham, Peter, & Zmuidinas, 1991)....

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Journal ArticleDOI
TL;DR: A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance, and responses indicated that the scale had a useful degree of significance and homogeneity.
Abstract: Clinical, field, and experimental studies of response to potentially stressful life events give concordant findings: there is a general human tendency to undergo episodes of intrusive thinking and periods of avoidance. A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance. Responses of 66 persons admitted to an outpatient clinic for the treatment of stress response syndromes indicated that the scale had a useful degree of significance and homogeneity. Empirical clusters supported the concept of subscores for intrusions and avoidance responses.

7,692 citations

Journal ArticleDOI
TL;DR: The Dyadic Adjustment Scale as discussed by the authors is a measure for assessing the quality of marriage and other similar dyads, which is designed for use with either married or unmarried cohabiting couples.
Abstract: This study reports on the development of the Dyadic Adjustment Scale, a new measure for assessing the quality of marriage and other similar dyads. The 32-item scale is designed for use with either married or unmarried cohabiting couples. Despite widespread criticisms of the concept of adjustment, the study proceeds from the pragmatic position that a new measure, which is theoretically grounded, relevant, valid, and highly reliable, is necessary since marital and dyadic adjustment continue to be researched. This factor analytic study tests a conceptual definition set forth in eariler work and suggests the existence of four empirically verified components of dyadic adjustment which can be used as subscales [dyadic satisfaction, dyadic cohesion, dyadic consensus and affectional expression]. Evidence is presented suggesting content, criterion-related, and construct validity. High scale reliability is reported. The possibility of item weighting is considered and endorsed as a potential measurement technique, but it not adopted for the present Dyadic Adjustment Scale. It is concluded that the Dyadic Adjustment Scale represents a significant improvement over other measures of marital adjustment, but a number of troublesome methodological issues remain for future research.

6,899 citations