Interpersonal forgiving in close relationships
01 Aug 1997-Journal of Personality and Social Psychology (American Psychological Association)-Vol. 73, Iss: 2, pp 321-336
TL;DR: Evidence is found consistent with the hypotheses that the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner.
Abstract: Forgiving is a motivational transformation that inclines people to inhibit relationship-destructive responses and to behave constructively toward someone who has behaved destructively toward them. The authors describe a model of forgiveness based on the hypothesis that people forgive others to the extent that they experience empathy for them. Two studies investigated the empathy model of forgiveness. In Study 1, the authors developed measures of empathy and forgiveness. The authors found evidence consistent with the hypotheses that (a) the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and (b) that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner. In Study 2, the authors conducted an intervention in which empathy was manipulated to examine the empathy-forgiving relationship more closely. Results generally supported the conceptualization of forgiving as a motivational phenomenon and the empathy-forgiving link.
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TL;DR: In this paper, the authors examine the role of cooperation and antagonism in the variability of public goods and find that each plays an important role, though their contributions are, understandably, at odds.
Abstract: One of the most continually vexing problems in society is the variability with which citizens support endeavors that are designed to help a great number of people. In this article, we examine the twin roles of cooperative and antagonistic behavior in this variability. We find that each plays an important role, though their contributions are, understandably, at odds. It is this opposition that produces seeming unpredictability in citizen response to collective need. In fact, we suggest that careful consideration of the research allows one to often predict when efforts to provide a collectively beneficial good will succeed and when they will fail. To understand the dynamics of participation in response to collective need, it is necessary to distinguish between the primary types of need situations. A public good is an entity that relies in whole or in part on contributions to be provided. Examples of public goods are charities and public broadcasting. Public goods require that citizens experience a short-term loss (of their contribution) in order to realize a long-term gain (of the good). However, because everyone can use the good once it is provided, there is also an incentive to not contribute, let others give, and then take advantage of their efforts. This state of affairs introduces a conflict between doing what is best for oneself and what is best for the group. In a public goods situation, cooperation and antagonism impact how one resolves this conflict. The other major type of need situation is a common-pool resource problem. Here, a good is fully provided at the outset, and citizens may sample from it. The resource is usually, but not necessarily, partially replenished. Examples of replenished resources are drinking water and trees; examples of resources that are functionally not replenished are oil and minerals. Common-pool resources allow citizens to experience a short-term gain (by getting what they want in the early life of the resource) but also present the possibility of a long-term loss (if the resource dries up). As with public goods, there is thus a conflict between, on the one hand, acting in one's best interest and taking as much as one wants all the time and, on the other, acting for the good of the group, which requires taking a lesser amount so that the replenishment rate can keep up with the rate of use. As with public goods, both cooperation and antagonism affect this decision. With these situations in mind, we can now dig deeply into the dynamics of both cooperation and antagonism. Cooperation is one of the most heavily studied aspects of human behavior, yet despite this attention, there is much that is not understood about it, including its fundamental base. There are a number of different perspectives on the base. Interdependence theory argues that cooperation is driven by how one interprets the subjective value of the outcomes that will result from various combinations of behaviors. A person who sees a potential result of "50 to you, 50 to me" as "We both would do well" is more likely to cooperate than the person who sees it as "I would not outgain the other person." Self-control theory suggests that cooperation is a function of how well a person can resist the impulse to benefit now and delay gratification. Evolutionary theory takes many forms but revolves around the extent to which cooperation is adaptive. Finally, the appropriateness framework takes a cognitive approach and assumes that cooperation is determined by a combination of social-cognitive (interpretation of self and the situation) and decision-heuristic factors. We propose that it is possible to integrate across these approaches and understand cooperation as a behavior that is influenced by all of these factors as well as other dynamics, such as cultural mores and personality traits. Antagonism, as it relates to the collective welfare, is a phenomenon with a lesser history but one that is clearly influential. A number of facets of antagonism are relevant. Power, and its abuse, is a major factor, and a specific application to collective goods is the notion of a "gatekeeper," or a person who can completely determine whether a public good exists or a common-pool resource can be used. Gatekeepers tend to demand ample compensation from others in order for the good or resource to go forward. If this demand is resisted, as it often is, the end result is that the good is not provided or the resource not accessed. Another facet is the desire to see an out-group be harmed. Sometimes, this motivation is so strong that people will deny themselves a good outcome in order to see the harm occur. Why someone would want to see an out-group be harmed is debatable, but it may be attributable to a desire to be seen as a winner, or it may be a strategy designed to produce a net benefit for one's in-group. Emotions also play a role, with people tending to assume that out-group members have just basic emotions such as happiness and sadness and not secondary emotions such as guilt and shame. Because out-group members are emotionally simple, it is seen as acceptable to treat them badly. Complicating matters even further is that antagonism can sometimes be seen against in-group members who deviate, in either direction, from the group norm and against individuals who are behaving in a clearly selfless manner, like volunteers. A number of approaches have been proposed to the resolution of public goods problems. Structural solutions act to alter the basic dynamic of the dilemma by means of interventions such as rewards for cooperation, punishment for noncooperation, and selection of a single group member to chart a course of action for everyone. Third-party solutions involve the bringing in of an external agent to help determine how group members should behave. These agents may be more passive and merely suggest solutions, or they may be more active and dictate how decisions will be made, what decision will be made, or both. Finally, psychological solutions involve changing how people view the situation. We finish by discussing how policy makers can improve the chances of a publicly valuable good being supported. We particularly emphasize creation of a felt connection with future generations; clear demonstration of immediate and concrete consequences as a result of failure to provide the good; instillation of a sense of community; and isolation of the good from other, related issues. We also take up the general problem of distrust of those who establish policy and discuss some methods for helping minimize distrust.
104 citations
TL;DR: In this article, a conceptual framework of consumer forgiveness in service encounters is proposed, deriving from both theories of emotion and coping, and a critical synthesis of the literature on forgiveness, service failure, and service recovery is conducted to generate a conceptual exploration of the role of forgiveness in the business domain.
Abstract: Purpose – The concept of forgiveness has received significant attention in the fields of philosophy and psychology. However, little is known about the application of this concept in the business domain. To address this deficiency, this paper aims to conceptualise forgiveness as a customer coping strategy in the context of service failure incidents. Specifically, deriving from both theories of emotion and coping, this article proposes a conceptual framework of consumer forgiveness in service encounters.Design/methodology/approach – A critical synthesis of the literature on forgiveness, service failure, and service recovery was conducted to generate a conceptual exploration of the role of forgiveness in the business domain.Findings – While previous consumer behaviour studies have explored the emotional and behavioural states of consumers after service incidents, they overlooked one critical intrinsic psychological aspect which has a long‐lasting effect on service outcomes: consumer forgiveness. Thus, the ma...
104 citations
TL;DR: Overall, these findings suggest that self- and other-forgiveness, although seemingly similar, carry very different motivational underpinnings.
Abstract: In a sample composed of 147 undergraduates (age range 18 to 55 years; M = 22), we conducted an examination of the convergent and discriminant validity of self- and other-forgiveness in the Five-factor model of personality (FFM). Using multiple measures of each construct, principal components analysis (PCA) supported a 2-component model of forgiveness. Findings for the PCA and external correlates with the FFM provided evidence for a largely orthogonal relationship between self- and other-forgiveness. Specifically, self-forgiveness was negatively related to Neuroticism and unrelated to Agreeableness, whereas other-forgiveness was unrelated to Neuroticism and positively related to Agreeableness. Overlap between the constructs was found in which both self- and other-forgiveness were negatively related to the hostility facet of Neuroticism and the order facet from Conscientiousness and positively related to the warmth and positive emotions facet scales from the Extraversion domain of the Revised NEO Personality Inventory (Costa & McCrae, 1992). Overall, these findings suggest that self- and other-forgiveness, although seemingly similar, carry very different motivational underpinnings.
103 citations
Cites background from "Interpersonal forgiving in close re..."
...Additionally, a number of researchers believe that acts of forgiveness are motivated by prosocial behaviors, reflecting high Extraversion (interpersonal warmth and positive emotions) and Agreeableness (trust, love, compassion, and empathy toward a transgressor; McCullough et al., 1997)....
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TL;DR: Elevated mean peripheral oxytocin reactivity was associated with increased post-conflict anxiety and decreased levels of forgiveness, corroborate previous research implicating oxytoc in as a neuroendocrine marker of relational distress, but not general stress, and demonstrate the utility of studying oxytocIn in response to naturally occurring relational events.
102 citations
TL;DR: In this paper, the authors used an identity management framework to argue that the method of infidelity discovery plays an important role in predicting subsequent relational outcomes, and found that infidelity is a relatively common occurrence.
Abstract: Extant evidence suggests that dating infidelity is a relatively common occurrence. Yet, despite infidelity's status as an unacceptable relational behavior and a prototypical relational transgression, there seems to be considerable variance in its relational impact. In this investigation, we use an identity management framework to argue that the method of infidelity discovery plays an important role in predicting subsequent relational outcomes. One-hundred fifteen college students who had experienced infidelity in a dating relationship completed measures assessing the method of discovery and the infidelity's impact on the relationship. The results generally support the utility of an identity management framework, but also suggest several potentially fruitful avenues for future investigations.
102 citations
References
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TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Abstract: In recent studies of the structure of affect, positive and negative affect have consistently emerged as two dominant and relatively independent dimensions. A number of mood scales have been created to measure these factors; however, many existing measures are inadequate, showing low reliability or poor convergent or discriminant validity. To fill the need for reliable and valid Positive Affect and Negative Affect scales that are also brief and easy to administer, we developed two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS). The scales are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period. Normative data and factorial and external evidence of convergent and discriminant validity for the scales are also presented.
34,482 citations
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Abstract: Normed and nonnormed fit indexes are frequently used as adjuncts to chi-square statistics for evaluating the fit of a structural model A drawback of existing indexes is that they estimate no known population parameters A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models Two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes CFI avoids the underestimation of fit often noted in small samples for Bentler and Bonett's (1980) normed fit index (NFI) FI is a linear function of Bentler and Bonett's non-normed fit index (NNFI) that avoids the extreme underestimation and overestimation often found in NNFI Asymptotically, CFI, FI, NFI, and a new index developed by Bollen are equivalent measures of comparative fit, whereas NNFI measures relative fit by comparing noncentrality per degree of freedom All of the indexes are generalized to permit use of Wald and Lagrange multiplier statistics An example illustrates the behavior of these indexes under conditions of correct specification and misspecification The new fit indexes perform very well at all sample sizes
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01 Jan 1958TL;DR: The psychology of interpersonal relations as mentioned in this paper, The psychology in interpersonal relations, The Psychology of interpersonal relationships, کتابخانه دیجیتال و فن اطلاعات دانشگاه امام صادق(ع)
Abstract: The psychology of interpersonal relations , The psychology of interpersonal relations , کتابخانه دیجیتال و فن آوری اطلاعات دانشگاه امام صادق(ع)
15,254 citations
Additional excerpts
...Social psychologists have also addressed interpersonal forgiving from time to time (Darby & Schlenker, 1982; Gahagan & Tedeschi, 1968; Heider, 1958; Horai, Lindskold, Gahagan, & Tedeschi, 1969; Weiner, Graham, Peter, & Zmuidinas, 1991)....
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7,692 citations
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