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Journal ArticleDOI

Interpersonal forgiving in close relationships

01 Aug 1997-Journal of Personality and Social Psychology (American Psychological Association)-Vol. 73, Iss: 2, pp 321-336
TL;DR: Evidence is found consistent with the hypotheses that the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner.
Abstract: Forgiving is a motivational transformation that inclines people to inhibit relationship-destructive responses and to behave constructively toward someone who has behaved destructively toward them. The authors describe a model of forgiveness based on the hypothesis that people forgive others to the extent that they experience empathy for them. Two studies investigated the empathy model of forgiveness. In Study 1, the authors developed measures of empathy and forgiveness. The authors found evidence consistent with the hypotheses that (a) the relationship between receiving an apology from and forgiving one's offender is a function of increased empathy for the offender and (b) that forgiving is uniquely related to conciliatory behavior and avoidance behavior toward the offending partner. In Study 2, the authors conducted an intervention in which empathy was manipulated to examine the empathy-forgiving relationship more closely. Results generally supported the conceptualization of forgiving as a motivational phenomenon and the empathy-forgiving link.
Citations
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Journal ArticleDOI
TL;DR: In this article, the authors examine the extent to which laypeople agree with conceptualizations of forgiveness encountered in literature, notably that forgiveness supposes the replacement of negative emotions toward the offender by positive emotions, that forgiveness is a process that can only take place between an offended and an offender who is known to the offended, and that forgiving is not a process of devaluing the forgiven but a process which encourages him/her to behave better in the future.
Abstract: The objectives of the survey were to examine the extent to which (1) laypeople agree with conceptualizations of forgiveness encountered in literature, notably that forgiveness supposes the replacement of negative emotions toward the offender by positive emotions, (2) forgiveness is a process that can only take place between an offended and an offender who is known to the offended, and (3) forgiveness is not a process that devalues the forgiven but a process that encourages him/her to behave better in the future. It was also aimed at examining the extent to which parents and children share the same conceptualizations about forgiveness. A total of 343 students participated in the study as well as their mothers and fathers. Four conceptualization factors were identified: Change of Heart, More-Than-Dyadic Process, Encourages Repentance, and Immoral Behavior. Only a minority of participants agreed with the idea that forgiving supposes regaining affection or sympathy toward the offender (23%), and with the idea...

92 citations

Journal ArticleDOI
TL;DR: In this paper, the authors seek to explain a buyer's response to a seller's violation of trust by identifying four negative responses (decline in trust, negative emotions, negative word-of-mouth (WOM) and reduction in repurchase intentions) and four explanatory variables (magnitude of violation, integrity versus capability-based cause of failure, perceived likelihood of repeated violations and stage of trust prior to the violation).
Abstract: Purpose – This study seeks to explain a buyer's response to a seller's violation of trust. Four negative responses (decline in trust, negative emotions, negative word‐of‐mouth (WOM) and reduction in repurchase intentions) and four explanatory variables (magnitude of violation, integrity versus capability‐based cause of failure, perceived likelihood of repeated violations and stage of trust prior to the violation) were identified. The study develops and tests hypotheses regarding the possible influence of the explanatory variables on each of the four negative responses.Design/methodology/approach – An experiment was conducted in which business professionals were given one of 16 scenarios, varied by levels of the four explanatory variables, describing a violation of trust in a business‐to‐business service situation. Respondents were asked questions regarding their probable response. Four‐way ANCOVA was used to analyze the results.Findings – The study finds that stage of trust and perceived likelihood of rep...

92 citations

Journal ArticleDOI
TL;DR: In this article, the reliability and validity of the rumination about an interpersonal offense scale (RIO) were examined across three samples, including a clinical sample, and they provided support for a unidimensional structure.
Abstract: The tendency to ruminate has been consistently linked to psychological disturbances, such as increased stress, anger, and fear in response to provocations. However, existing measures of rumination focus on the disposition to ruminate rather than on rumination about a specific situation. This limits the ability to explore rumination about a specific situation and makes the assessment of change as a result of time, contextual factors, or psychological interventions difficult. Across three samples, including a clinical sample, the reliability and validity of the Rumination About an Interpersonal Offense scale (RIO) was examined. Exploratory and confirmatory factor analyses provided support for a unidimensional structure. Internal consistency and test-retest reliabilities were adequate. Convergent and discriminant validity were also supported.

91 citations

Journal ArticleDOI
TL;DR: The authors provides arguments for the necessity of formal intergroup apologies and for policy that maximizes their positive effects, with an eye to developing concrete strategies for maximizing apology effectiveness, and a staircase model for effective intergroup apology is offered that has implications for social policy.
Abstract: The world has entered into an “age of apology,” in which governments, armies, and corporations have increasingly begun apologizing for their role in committing historical and contemporary harms. Although it is widely assumed that such apologies help promote intergroup forgiveness, this assumption has not been subjected to a great deal of empirical investigation, and the little research that exists presents a mixed picture. In this article, we present some of the political and ideological arguments for and against providing intergroup apologies. We then critically review the research on the outcomes of apologies, with an eye to developing concrete strategies for maximizing apology effectiveness. Drawing on these discussions, a staircase model for effective intergroup apologies is offered that has implications for social policy. Although we present some pessimism regarding the outcome of intergroup apologies, this article provides arguments for the necessity of formal intergroup apologies and for policy that maximizes their positive effects.

90 citations

Journal ArticleDOI
TL;DR: In this article, the authors study how promises and messages are used to build new trust where it did not previously exist and to rebuild damaged trust using trust games, and they find that effective use of cheap signals fosters profitable trust-based exchange in these economies.
Abstract: Using trust games, we study how promises and messages are used to build new trust where it did not previously exist and to rebuild damaged trust. In these games, trustees made non-binding promises of investment-contingent returns, then investors decided whether to invest, and finally trustees decided how much to return. After an unexpected second game was announced, but before it commenced, trustees could send a one-way message. This design allowed us to observe the endogenous emergence and natural distribution of trust-relevant behaviors and focus on naturally occurring remedial strategies used by promise-breakers and distrusted trustees, their effects on investors, and subsequent outcomes. In the first game 16.6% of trustees were distrusted and 18.8% of trusted trustees broke promises. Trustees distrusted in the first game used long messages and promises closer to equal splits to encourage trust in the second game. To restore damaged trust, promise-breakers used apologies and upgraded promises. On average, investments in each game paid off for investors and trustees, suggesting that effective use of cheap signals fosters profitable trust-based exchange in these economies.

90 citations


Cites background from "Interpersonal forgiving in close re..."

  • ...…damaged, apologies and explanations have been shown to elicit forgiveness (Ohbuchi et al. 1989; Tavuchis 1991; Lewicki & Bunker 1996; Benoit & Drew 1997; Girard & Mullet 1997; McCullough et al. 1997, 1998; Girard et al. 2002; Witvliet et al. 2002) and promote future trust (De Cremer et al. 2010)....

    [...]

References
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Journal ArticleDOI
TL;DR: Two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS) are developed and are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period.
Abstract: In recent studies of the structure of affect, positive and negative affect have consistently emerged as two dominant and relatively independent dimensions. A number of mood scales have been created to measure these factors; however, many existing measures are inadequate, showing low reliability or poor convergent or discriminant validity. To fill the need for reliable and valid Positive Affect and Negative Affect scales that are also brief and easy to administer, we developed two 10-item mood scales that comprise the Positive and Negative Affect Schedule (PANAS). The scales are shown to be highly internally consistent, largely uncorrelated, and stable at appropriate levels over a 2-month time period. Normative data and factorial and external evidence of convergent and discriminant validity for the scales are also presented.

34,482 citations

Journal ArticleDOI
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Abstract: Normed and nonnormed fit indexes are frequently used as adjuncts to chi-square statistics for evaluating the fit of a structural model A drawback of existing indexes is that they estimate no known population parameters A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models Two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes CFI avoids the underestimation of fit often noted in small samples for Bentler and Bonett's (1980) normed fit index (NFI) FI is a linear function of Bentler and Bonett's non-normed fit index (NNFI) that avoids the extreme underestimation and overestimation often found in NNFI Asymptotically, CFI, FI, NFI, and a new index developed by Bollen are equivalent measures of comparative fit, whereas NNFI measures relative fit by comparing noncentrality per degree of freedom All of the indexes are generalized to permit use of Wald and Lagrange multiplier statistics An example illustrates the behavior of these indexes under conditions of correct specification and misspecification The new fit indexes perform very well at all sample sizes

21,588 citations

Book
01 Jan 1958
TL;DR: The psychology of interpersonal relations as mentioned in this paper, The psychology in interpersonal relations, The Psychology of interpersonal relationships, کتابخانه دیجیتال و فن اطلاعات دانشگاه امام صادق(ع)
Abstract: The psychology of interpersonal relations , The psychology of interpersonal relations , کتابخانه دیجیتال و فن آوری اطلاعات دانشگاه امام صادق(ع)

15,254 citations


Additional excerpts

  • ...Social psychologists have also addressed interpersonal forgiving from time to time (Darby & Schlenker, 1982; Gahagan & Tedeschi, 1968; Heider, 1958; Horai, Lindskold, Gahagan, & Tedeschi, 1969; Weiner, Graham, Peter, & Zmuidinas, 1991)....

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Journal ArticleDOI
TL;DR: A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance, and responses indicated that the scale had a useful degree of significance and homogeneity.
Abstract: Clinical, field, and experimental studies of response to potentially stressful life events give concordant findings: there is a general human tendency to undergo episodes of intrusive thinking and periods of avoidance. A scale of current subjective distress, related to a specific event, was based on a list of items composed of commonly reported experiences of intrusion and avoidance. Responses of 66 persons admitted to an outpatient clinic for the treatment of stress response syndromes indicated that the scale had a useful degree of significance and homogeneity. Empirical clusters supported the concept of subscores for intrusions and avoidance responses.

7,692 citations

Journal ArticleDOI
TL;DR: The Dyadic Adjustment Scale as discussed by the authors is a measure for assessing the quality of marriage and other similar dyads, which is designed for use with either married or unmarried cohabiting couples.
Abstract: This study reports on the development of the Dyadic Adjustment Scale, a new measure for assessing the quality of marriage and other similar dyads. The 32-item scale is designed for use with either married or unmarried cohabiting couples. Despite widespread criticisms of the concept of adjustment, the study proceeds from the pragmatic position that a new measure, which is theoretically grounded, relevant, valid, and highly reliable, is necessary since marital and dyadic adjustment continue to be researched. This factor analytic study tests a conceptual definition set forth in eariler work and suggests the existence of four empirically verified components of dyadic adjustment which can be used as subscales [dyadic satisfaction, dyadic cohesion, dyadic consensus and affectional expression]. Evidence is presented suggesting content, criterion-related, and construct validity. High scale reliability is reported. The possibility of item weighting is considered and endorsed as a potential measurement technique, but it not adopted for the present Dyadic Adjustment Scale. It is concluded that the Dyadic Adjustment Scale represents a significant improvement over other measures of marital adjustment, but a number of troublesome methodological issues remain for future research.

6,899 citations