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Book Chapter

Introduction: From disabled tourists to accessible tourism

01 Jan 2011-pp 1-20
About: The article was published on 2011-01-01 and is currently open access. It has received 34 citations till now. The article focuses on the topics: Accessible tourism & Tourism.
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Journal ArticleDOI
TL;DR: In this article, the authors proposed a four-tiered hierarchy to understand the nature and effects of barriers, constraints and obstacles to travel faced by people with disabilities, including those common to all people, those unique to each disability dimension and specific impairment effects that are individualistic.

84 citations


Cites background from "Introduction: From disabled tourist..."

  • ...And so, while the numbers of PWD may seem high, in reality, only the relatively small share of those with moderate, high or very high support needs may require specialist tourism products and services (Darcy et al., 2011; Darcy & Buhalis, 2011)....

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  • ...Yet, Darcy and Buhalis (2011) remind us first that disabilities can be classified into a wide array of categories and second, that within each category, the degree of ability exists along a continuum based on the individual's level of support needs....

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  • ...‘Disability’ also exists along a continuum from those with all types of disability who need no support needs to those with profound restrictions who may need 24 h support (CSD, 2015; Darcy & Buhalis, 2011; Dwyer & Darcy, 2011)....

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Journal ArticleDOI
29 Oct 2015
TL;DR: In this article, the authors examined the accessible tourism market potential, alongside the implications of operating in the accessible tourists market and an assessment of major travel and leisure company involvement, and provided a market value forecast using historic data from 2005 and extrapolating this to 2025.
Abstract: Purpose The purpose of this paper is to examine the accessible tourism market potential, alongside the implications of operating in the accessible tourism market and an assessment of major travel and leisure company involvement. The research focused on providing a market value forecast using historic data from 2005 and extrapolating this to 2025. An examination of the reasons for and against major travel and leisure company involvement in the accessible tourism market was accompanied by an analysis of managerial perceptions. Design/methodology/approach The exploration of travel patterns of disabled tourists, in particular spend per head per holiday, was used to measure the value of the demand side of accessible tourism. Semi-structured interviews were carried out with employees of major travel and leisure companies in managerial positions. Findings The study indicates that the accessible tourism market is a distinct sector, possessing the capacity for extensive future growth, and thus presents major trave...

61 citations


Cites background from "Introduction: From disabled tourist..."

  • ...Introduction Paper aim Accessible tourism is an evolving area of academic study and industry practice (Darcy and Buhalis, 2011)....

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  • ...Previous literature on accessible tourism has mainly focused on defining relevant terminology (Darcy, 1998; Aitchison, 2003; Buhalis et al., 2005; Darcy and Buhalis, 2011) and assessing how the disabled population is made up, alongside how it has evolved....

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  • ...Devising a comprehensive solution Previous literature on accessible tourism has mainly focused on defining relevant terminology (Darcy, 1998; Aitchison, 2003; Buhalis et al., 2005; Darcy and Buhalis, 2011) and assessing how the disabled population is made up, alongside how it has evolved....

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  • ...It is suggested tourism products aimed at the disabled tourist are too bespoke or too costly, however it is also argued by authors of previous accessible tourism literature (see Buhalis et al., 2005; Darcy and Buhalis, 2011; Darcy and Dickson, 2009) that if suppliers facilitate the development of “universal design” tourism products, costs to travel and leisure companies and subsequently the market as a whole will be reduced....

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  • ...…tourist are too bespoke or too costly, however it is also argued by authors of previous accessible tourism literature (see Buhalis et al., 2005; Darcy and Buhalis, 2011; Darcy and Dickson, 2009) that if suppliers facilitate the development of “universal design” tourism products, costs to…...

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Journal ArticleDOI
TL;DR: It is argued that AS is a timely field that addresses the most pressing issues the authors' society is facing nowadays and appealing to media accessibility to embrace its identity as an area of AS.

55 citations


Cites background from "Introduction: From disabled tourist..."

  • ...…from design to sustainability studies, from translation studies to cultural heritage, from education to tourism studies, just to name a few (e.g., Buhalis & Darcy, 2011; Janelle & Hodge, 2000; Levine, Grengs, & Merlin, forthcoming 2019; Litman, 2017; Prodan, 2017; Pullin, 2009; Stephanidis &…...

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Journal ArticleDOI
TL;DR: In this article, the authors examine the service dimensions required to be inclusive of people with access needs within a major-sport event context and present a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services.
Abstract: This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis fu...

51 citations


Cites background from "Introduction: From disabled tourist..."

  • ...(Darcy & Buhalis, 2011, pp. 10–11 adapted from Darcy & Dickson, 2009, p. 34) In a service context, this definition is highly generalizable and includes an understanding that disability service provision is a collaborative and, as with transformative services, a co-creative process between…...

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Journal ArticleDOI
29 Oct 2015
TL;DR: In this article, the authors explored social and business rationales to support a future for accessible tourism in New Zealand, from the perspectives of its key stakeholders, uncover contemporary issues in the tourism industry, to examine the capacity and context for which issues can be addressed and overcome, to achieve a future with accessible tourism.
Abstract: Purpose The purpose of this paper is to put forward the argument that New Zealand’s tourism industry generally fails to acknowledge the importance of the access market. Despite anecdotal evidence of the market’s value and strong legislation, New Zealand’s access market arguably remains underserviced and misunderstood. The current research sought to explore social and business rationales to support a future for accessible tourism in New Zealand, from the perspectives of its key stakeholders. It sought to uncover contemporary issues in the tourism industry, to examine the capacity and context for which issues can be addressed and overcome, to achieve a future for accessible tourism in New Zealand. Design/methodology/approach Under the interpretive paradigm, original, exploratory research was conducted. Semi-structured interviews were carried out with ten key New Zealand tourism industry stakeholders who agreed to participate in the research. Qualitative data were thematically analysed. The following five ke...

39 citations


Cites background from "Introduction: From disabled tourist..."

  • ...…social and economic injustice and an important consideration for the future of global tourism and humanity (Blichfeldt and Nicolaisen, 2010; Darcy and Buhalis, 2011a; Darcy et al., 2012; Foggin, 1999; Sedgley et al., 2011; Singleton and Darcy, 2013; Small et al., 2008; Visit England, 2013;…...

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  • ...…issues of accessibility (e.g. Blichfeldt and Nicolaisen, 2010), barriers and constraints (e.g. Singleton and Darcy, 2013; Small et al., 2012; Stumbo and Pegg, 2005), and physical, social, economic and political implications (e.g. Darcy and Buhalis, 2011a) have chiefly governed its enquiry....

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  • ...…saw a rise in political construction (Shelton and Tucker, 2005) and movements – namely, the “disability movement” – critiquing and challenging the medical model, relentlessly pursuing the reconceptualization of disability as a social tyranny of subjugation (Darcy and Buhalis, 2011a; Winance, 2007)....

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  • ...…is a fundamental human and citizenship right, transcended internationally in the United Nations Convention on the Rights of People with Disabilities (Ateljevic et al., 2012; Darcy and Buhalis, 2011a; Darcy et al., 2010; Darcy and Dickson, 2009; Jaeger and Bowman, 2005; Singleton and Darcy, 2013)....

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  • ...…wider scholarly literature that advocates every human being possesses the fundamental human and citizenship rights to partake and revel in the activity that is tourism (e.g. Darcy and Buhalis, 2011a; Darcy et al., 2010; Darcy and Dickson, 2009; Jaeger and Bowman, 2005; Singleton and Darcy, 2013)....

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