IoT powered servitization of manufacturing – an exploratory case study
01 Oct 2017-
TL;DR: This paper seeks to address how servitisation can utilise the third wave of Internet development, referred to as the Internet of Things (IoT), which may unlock the potential for innovative product-service systems on an unprecedented scale.
Abstract: More than ever companies are challenged to rethink their offerings while simultaneously being provided with a unique opportunity for creating or recreating their product-service systems. This paper seeks to address how servitisation can utilise the third wave of Internet development, referred to as the Internet of Things (IoT), which may unlock the potential for innovative product-service systems on an unprecedented scale. By providing an analysis of this technological breakthrough and the literature on servitisation, these concepts are combined to address the question of how organisations offering product-service systems can reap the benefits that the IoT. An analysis of three successful IoT implementation cases in manufacturing companies, representing different industry sectors such as metal processing, power generation and distribution, is provided. The results of the empirical research presented in the paper provide an insight into different ways of creating value in servitisation. The paper also proposes a framework that is aimed at proving a better understanding of how companies can create value, and add it to their servitisation processes with, the data obtained by the IoT based solutions. From the value chain perspective, IoT aided servitisation enables organisations to extend their value chains in order better serve their customers which, in turn, might result in increased profitability. The article proposes further research avenues, and offers valuable insight for practitioners.
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TL;DR: The findings show that Industry 4.0 is related to a systemic adoption of the front-end technologies, in which Smart Manufacturing plays a central role, and the implementation of the base technologies is challenging companies, since big data and analytics are still low implemented in the sample studied.
1,245 citations
TL;DR: This paper explores the role of Internet of Things (IoT) and its impact on supply chain management (SCM) through an extensive literature review and finds that most studies have focused on conceptualising the impact of IoT with limited analytical models and empirical studies.
Abstract: This paper explores the role of Internet of Things (IoT) and its impact on supply chain management (SCM) through an extensive literature review. Important aspects of IoT in SCM are covered including IoT definition, main IoT technology enablers and various SCM processes and applications. We offer several categorisation of the extant literature, such as based on methodology, industry sector and focus on a classification based on major supply chain processes. In addition, a bibliometric analysis of the literature is also presented. We find that most studies have focused on conceptualising the impact of IoT with limited analytical models and empirical studies. In addition, most studies have focused on the delivery supply chain process and the food and manufacturing supply chains. Areas of future SCM research that can support IoT implementation are also identified.
727 citations
Cites background from "IoT powered servitization of manufa..."
...…on more parts and raw materials Reduce lead time and costs Wang, Zhang, and Zang (2016) Combine product and after sales service Increase revenue Rymaszewska, Helo, and Gunasekaran (2017) Real-time quality and maintenance data from customer Improve product design and time to market Putnik et…...
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TL;DR: The paper extends the state-of-the-art literature by proposing a pioneering roadmap to enhance the application of CE principles in organisations by means of Industry 4.0 and CE principles based on the most relevant management theories.
Abstract: This work makes a case for the integration of the increasingly popular and largely separate topics of Industry 4.0 and the circular economy (CE). The paper extends the state-of-the-art literature by proposing a pioneering roadmap to enhance the application of CE principles in organisations by means of Industry 4.0 approaches. Advanced and digital manufacturing technologies are able to unlock the circularity of resources within supply chains; however, the connection between CE and Industry 4.0 has not so far been explored. This article therefore contributes to the literature by unveiling how different Industry 4.0 technologies could underpin CE strategies, and to organisations by addressing those technologies as a basis for sustainable operations management decision-making. The main results of this work are: (a) a discussion on the mutually beneficial relationship between Industry 4.0 and the CE; (b) an in-depth understanding of the potential contributions of smart production technologies to the ReSOLVE model of CE business models; (c) a research agenda for future studies on the integration between Industry 4.0 and CE principles based on the most relevant management theories.
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TL;DR: This work develops a conceptual framework that connects Servitization and Industry 4.0 concepts from a business model innovation (BMI) perspective and discusses different levels of complexity for the implementation of these configurations.
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TL;DR: In this paper, the authors extend the discussion of digital servitization business models by adopting the perspective of the theory of the firm (i.e., industrial organization, the reso... ).
411 citations
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01 Jan 1985
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