Is satisfaction the key? The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior
TL;DR: In this article, the authors empirically show the role of citizen satisfaction in the field of urban research, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.
About: This article is published in Cities.The article was published on 2014-06-01. It has received 172 citations till now. The article focuses on the topics: Place attachment & Place of birth.
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TL;DR: This paper explores relationships between cultural ecosystem services provided by urban green space and the social determinants of health outlined in the United States Healthy People 2020 initiative and recommends areas for future research examining links between urban greenspace and public health within the context of environmental justice.
Abstract: Urban green spaces provide an array of benefits, or ecosystem services, that support our physical, psychological, and social health. In many cases, however, these benefits are not equitably distributed across diverse urban populations. In this paper, we explore relationships between cultural ecosystem services provided by urban green space and the social determinants of health outlined in the United States Healthy People 2020 initiative. Specifically, we: (1) explore connections between cultural ecosystem services and social determinants of health; (2) examine cultural ecosystem services as nature-based health amenities to promote social equity; and (3) recommend areas for future research examining links between urban green space and public health within the context of environmental justice.
282 citations
TL;DR: Survey of citizens in Taiwanese cities that had all participated in the Intelligent Community Forum smart city campaigns at least once reveal that citizens are willing to accept and use ICT-based smart city services if the services are designed with innovative concepts that secure their privacy and offer a high quality of services.
235 citations
Cites background from "Is satisfaction the key? The role o..."
...More frequent use of city services relates closely to good service performance, more satisfaction with urban management, and a better quality of life in the city (James, 2009; Zenker and Rutter, 2014)....
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TL;DR: In this paper, a model based on the developmental theory of place attachment was developed to consider the influence of tourists' emotions on place attachment and the mediating effects of satisfact...
Abstract: This study develops a model based on the developmental theory of place attachment. The model considers the influence of tourists’ emotions on place attachment and the mediating effects of satisfact...
208 citations
Cites background or result from "Is satisfaction the key? The role o..."
...Satisfaction is conceptualized as either an antecedent (Chen and Phou 2013; Lee, Kyle, and Scott 2012; Su, Cheng, and Huang 2011; Zenker and Rütter 2014) or outcome of place attachment (Hwang, Lee, and Chen 2005; Prayag and Ryan 2012; Ramkissoon, Smith, and Weiler 2013; Veasna, Wu, and Huang 2013;…...
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...Our findings, unlike prior studies only considering the effects of satisfaction on place attachment (e.g., Chen and Phou 2013; Su, Cheng, and Huang 2011; Zenker and Rütter 2014), show the merits of including both emotions and satisfaction to explain place attachment....
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...…results confirm satisfaction as an antecedent of place attachment, consistent with research in environmental psychology (Hernández et al. 2007; Zenker and Rütter 2014), tourism (Chen and Phou 2013; Lee, Kyle, and Scott 2012; Su, Cheng, and Huang 2011), and marketing (Orth, Limon, and Rose…...
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...Zenker and Rütter (2014) show that residents’ overall satisfaction with a city significantly predicts attachment to the city....
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TL;DR: In this paper, the authors conducted two empirical studies to test the role of brand complexity for residents and tourists, and found that positive place attitude and place behaviour increase with a higher brand complexity.
187 citations
Cites result from "Is satisfaction the key? The role o..."
...This effect of place satisfaction on word-of-mouth is in line with earlier results from Zenker and Rütter (2014), further validating our results here....
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TL;DR: In this paper, the authors analyzed how users' city attachment levels and other personal determinants contribute to their uses of urban services, focusing on the city of Zaragoza (Spain).
151 citations
References
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TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
Abstract: In this article, we attempt to distinguish between the properties of moderator and mediator variables at a number of levels. First, we seek to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating, both conceptually and strategically, the many ways in which moderators and mediators differ. We then go beyond this largely pedagogical function and delineate the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena, including control and stress, attitudes, and personality traits. We also provide a specific compendium of analytic procedures appropriate for making the most effective use of the moderator and mediator distinction, both separately and in terms of a broader causal system that includes both moderators and mediators.
80,095 citations
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
Abstract: This article examines the adequacy of the “rules of thumb” conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice. Using a 2‐index presentation strategy, which includes using the maximum likelihood (ML)‐based standardized root mean squared residual (SRMR) and supplementing it with either Tucker‐Lewis Index (TLI), Bollen's (1989) Fit Index (BL89), Relative Noncentrality Index (RNI), Comparative Fit Index (CFI), Gamma Hat, McDonald's Centrality Index (Mc), or root mean squared error of approximation (RMSEA), various combinations of cutoff values from selected ranges of cutoff criteria for the ML‐based SRMR and a given supplemental fit index were used to calculate rejection rates for various types of true‐population and misspecified models; that is, models with misspecified factor covariance(s) and models with misspecified factor loading(s). The results suggest that, for the ML method, a cutoff value close to .95 for TLI, BL89, CFI, RNI, and G...
76,383 citations
TL;DR: In this paper, two types of error involved in fitting a model are considered, error of approximation and error of fit, where the first involves the fit of the model, and the second involves the model's shape.
Abstract: This article is concerned with measures of fit of a model. Two types of error involved in fitting a model are considered. The first is error of approximation which involves the fit of the model, wi...
25,611 citations
TL;DR: In this article, a conceptual model of brand equity from the perspective of the individual consumer is presented, which is defined as the differential effect of brand knowledge on consumers' perceptions of the brand.
Abstract: The author presents a conceptual model of brand equity from the perspective of the individual consumer. Customer-based brand equity is defined as the differential effect of brand knowledge on consu...
12,021 citations
"Is satisfaction the key? The role o..." refers background in this paper
...This representation is stored in the form of an association network, or socalled brand knowledge (Keller, 1993)....
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Book•
01 Jan 1957
TL;DR: In this article, the authors deal with the nature and theory of meaning and present a new, objective method for its measurement which they call the semantic differential, which can be adapted to a wide variety of problems in such areas as clinical psychology, social psychology, linguistics, mass communications, esthetics, and political science.
Abstract: In this pioneering study, the authors deal with the nature and theory of meaning and present a new, objective method for its measurement which they call the semantic differential. This instrument is not a specific test, but rather a general technique of measurement that can be adapted to a wide variety of problems in such areas as clinical psychology, social psychology, linguistics, mass communications, esthetics, and political science. The core of the book is the authors' description, application, and evaluation of this important tool and its far-reaching implications for empirical research.
9,476 citations