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Journal ArticleDOI

It's Got the Look: The Effect of Friendly and Aggressive “Facial” Expressions on Product Liking and Sales:

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TLDR
In this paper, the authors investigated how people decode emotional facial expressions from product shapes and how this affects liking of the design, using three studies in the domain of cars and one of cellular phones, and found that consumers prefer the combination of an upturned (friendly) grille with slanted (aggressive) headlights.
Abstract
When designing their products, companies try to employ shapes that are both emotionally appealing and compatible with the brand's image One way to accomplish these aims is to anthropomorphize a product's appearance The current research investigates how people decode emotional “facial” expressions from product shapes and how this affects liking of the design, using three studies in the domain of cars and one in the domain of cellular phones In accordance with theories on the perception of human faces, the first study shows that perception of friendliness is limited to the grille (mouth), while aggressiveness can be communicated with both grille and headlights (eyes) The next study examines the best-liked combination of these two emotional expressions and finds that consumers prefer the combination of an upturned (friendly) grille with slanted (aggressive) headlights The authors further explain this finding on a process level by showing that this combination triggers a positive affective state

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Developing and validating a service robot integration willingness scale

TL;DR: A multi-dimensional Service Robot Integration Willingness (SRIW) Scale is conceptualize and test that uncovers the key dimensions characterizing consumers’ long-term willingness to integrate artificial intelligence and service robots into regular service transactions.
Journal ArticleDOI

When Humanizing Brands Goes Wrong: The Detrimental Effect of Brand Anthropomorphization amid Product Wrongdoings:

TL;DR: The authors found that consumers who believe in personality stability (i.e., entity theorists) view anthropomorphized brands that undergo negative publicity less favorably than non-anthropomorphic brands, while consumers who advocate personality malleability (e.g., incremental theorists) are less likely to devalue an anthropomorphicized brand from a single instance of negative publicity.
Journal ArticleDOI

Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me

TL;DR: The authors reviewed a growing body of research in consumer behavior that has examined when consumers humanize brands by perceiving them as like, part of, or in a relationship with themselves and highlighted that consumers can view brands in ways that are analogous to the types of relationships they have with people.
Journal ArticleDOI

Customer service chatbots: Anthropomorphism and adoption

TL;DR: This article investigated the relationship between miscommunication and adoption for customer service chatbots and found that unresolved errors are sufficient to reduce anthropomorphism and adoption intent, while the ability to resolve miscommunication appears as effective as avoiding it (error-free).
Journal ArticleDOI

You’re so lovable: Anthropomorphism and brand love

TL;DR: This article investigated the influence of anthropomorphism on brand love in the context of defensive marketing and identified five possible theoretical mechanisms through which anthropomorphisms may influence brand love: category-level evaluation, cognitive fluency, cognitive consistency, self-extension and selfcongruence.
References
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Journal ArticleDOI

Measuring emotion: The self-assessment manikin and the semantic differential

TL;DR: Reports of affective experience obtained using SAM are compared to the Semantic Differential scale devised by Mehrabian and Russell (An approach to environmental psychology, 1974), which requires 18 different ratings.
Posted Content

Consumers and Their Brands: Developing Relationship Theory in Consumer Research

TL;DR: The authors argue for the validity of the relationship proposition in the consumer-brand context, including a debate as to the legitimacy of the brand as an active relationship partner and empirical support for the phenomenological significance of consumer-Brand bonds.
Journal ArticleDOI

Consumers and their brands : developing relationship theory in consumer research

TL;DR: In this paper, the authors argue for the validity of the relationship proposition in the consumer-brand context, including a debate as to the legitimacy of the brand as an active relationship partner and empirical support for the phenomenological significance of consumerbrand bonds.
Journal ArticleDOI

Dimensions of Brand Personality

TL;DR: In this article, the authors developed a theoretical framework of the brand personality construct by determining the number and nature of dimensions of brand personality (Sincerity, Excitement, Competence, Sophistication, and Ruggedness).
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