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Proceedings ArticleDOI

Knowledge management: issues, challenges and opportunities for governments in the new economy

TL;DR: Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations on a suggested implementation approach.
Abstract: Throughout history, knowledge has always been viewed from multiple perspectives-abstract, philosophical, religious and practical. This paper focuses on the practical perspective and how governments can capitalize on it as they attempt to come to terms with the forces being unleashed by what is being described as the "new economy." To deliver more innovative services to a demanding public, governments must be involved in the deployment of such new services as e-government and e-commerce. Active management of their knowledge assets is mandatory for success. Drawing from reported private sector experiences, some issues, challenges and opportunities for government services provision are examined. A suggested implementation approach highlights leadership, culture, technology, and measurement as critical success factors. Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations.

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Citations
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Journal ArticleDOI
TL;DR: This study is probably one of the first to systematically determine the CSFs for KM implementation and comprehensively explain the criteria for measuring KM efforts in SMEs and provides insights into the relationships between KM efforts and outcomes.
Abstract: – This paper attempts to accomplish the following aims: first, identify the preliminary knowledge management (KM) critical success factors (CSFs) or enablers that need to be concentrated by small‐and‐medium sized enterprises (SMEs) before launching a full‐scale KM initiative. Second, develop a conceptual research model which comprises both CSFs and outcomes. Finally, empirically assess the relationships between CSFs and performance outcomes in SMEs., – The approach of this study consists of two phases: first, development of a conceptual model based on the literature. Second, an empirical evaluation of the validity of the conceptual model. This phase is carried out by developing a survey instrument comprising 16 factors. Then, through a postal survey, data are collected from SMEs in Saudi Arabia in order to investigate the relationships between KM CSFs and outcomes., – The survey instrument is shown to be both reliable and valid. Pertinent statistical analyses are then performed. The overall results from the empirical assessment were positive, thus reflecting the appropriateness of the proposed CSFs and outcomes., – The current findings of this research study may indicate some limitations. Although this study shows that CSFs may enhance an organization's capability to manage knowledge effectively and in return achieve better outcomes, the findings of this study are the results of a “snapshot” survey that do not take into account the feedback effects. Hence, further researching such as longitudinal studies into the relationships between CSFs and outcomes in SMEs to further validate the conceptual model is needed., – The set of CSFs proposed is in itself important because it can act as a list of items for SMEs to address and deal with when adopting KM. This helps to ensure that essential issues and factors are covered during implementation of KM. Later, it can provide a basis for them to systematically evaluate their KM practices. For academics, this study provides insights into the relationships between KM efforts and outcomes., – This study is probably one of the first to systematically determine the CSFs for KM implementation and comprehensively explain the criteria for measuring KM efforts in SMEs. It offers valuable information, which will encourage SMEs to practice KM from the right perspective in order to reap outcomes from KM initiatives.

130 citations


Cites background from "Knowledge management: issues, chall..."

  • ...) and an important one as knowledge in its processes enables the company to be able to streamline production operations to achieve greater efficiency and higher performance ( Asoh et al. , 2002...

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Journal ArticleDOI
TL;DR: Using the criteria based on survey results, a computer‐assisted model is used to understand the shared underlying organizational framework in which KM operates and to identify how these criteria inter‐relate with one another.
Abstract: Purpose – This study aims to identify a set of criteria to assess the effectiveness of knowledge management (KM) and to understand how these criteria inter‐relate with one another. From a research and practitioner's perspective, the study seeks to study how to expand these criteria to develop measures.Design/methodology/approach – The research methodology is based on literature review to determine a list of KM outcomes followed by the Delphi technique and survey questionnaire methods. The findings of the Delphi were used to supplement literature review findings. Both these results were used to develop the survey questionnaire. Survey‐based research, which used a questionnaire targeting knowledge management professionals as respondents, was aimed at establishing criteria for assessing knowledge management success.Findings – Using the criteria based on survey results, a computer‐assisted model is used to understand the shared underlying organizational framework in which KM operates and to identify how these...

94 citations


Cites background from "Knowledge management: issues, chall..."

  • ...) and an important one as knowledge in its processes enables the company to be able to streamline production operations to achieve greater efficiency and higher performance ( Asoh et al. , 2002...

    [...]

Journal ArticleDOI
26 Jun 2007-Vine
TL;DR: In this paper, a literature review was used to identify the attributes of KM effectiveness and establish their relation with business results, and Interpretive Structured Models (ISM) were used to develop and determine the underlying relations among these key attributes.
Abstract: Purpose – The paper seeks to identify attributes of KM effectiveness and establish their relation with business results. The research premise is that KM outcomes are difficult to measure but their contributions to organizational performance can be assessed.Design/methodology/approach – The research paper has addressed the following questions: what are the key attributes of KM effectiveness? How can management use these key attributes to leverage knowledge assets for improved organizational performance? A literature review was used to identify the attributes of KM effectiveness. Then KM professionals and practitioners were invited to participate and respond to a survey‐based questionnaire to establish important attributes of KM effectiveness. Interpretive structural modeling (ISM) was used to develop and determine the underlying relations among these key attributes.Findings – Leadership is the main driver for successful KM implementation. KM leadership is primarily responsible for supporting and sustaining...

80 citations

01 Jan 2017

52 citations

Journal ArticleDOI
TL;DR: In this article, the authors identify the characteristics of the work team that favor knowledge management from a revision of existing literature about communities of practice, and by means of an empirical study of 363 individuals working in permanent teams, they obtain confirmation that those characteristics exercise a favorable influence on knowledge management.
Abstract: Purpose – To provide evidence about that the process called knowledge management can happen in work teams, but only if they have the necessary characteristics to be considered communities of practice.Design/methodology/approach – First, the paper identifies the characteristics of the work team that favor knowledge management from a revision of existing literature about communities of practice. Second, by means of an empirical study of 363 individuals working in permanent teams, the paper obtains confirmation that those characteristics exercise a favorable influence on knowledge management. The empirical study is carried out by means of statistical analysis: exploratory factor analysis and Cronbach's α analyses were carried out to check the validity and reliability of scales; conducted correlation analyses were also conducted to test the six hypotheses regarding direct relationships and multiple regression analyses to assess the relative importance of each of the characteristics of the work team in knowled...

47 citations

References
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Book
01 Jan 1998
TL;DR: Identity in practice, modes of belonging, participation and non-participation, and learning communities: a guide to understanding identity in practice.
Abstract: This book presents a theory of learning that starts with the assumption that engagement in social practice is the fundamental process by which we get to know what we know and by which we become who we are. The primary unit of analysis of this process is neither the individual nor social institutions, but the informal 'communities of practice' that people form as they pursue shared enterprises over time. To give a social account of learning, the theory explores in a systematic way the intersection of issues of community, social practice, meaning, and identity. The result is a broad framework for thinking about learning as a process of social participation. This ambitious but thoroughly accessible framework has relevance for the practitioner as well as the theoretician, presented with all the breadth, depth, and rigor necessary to address such a complex and yet profoundly human topic.

30,397 citations

Book
01 Jan 1995
TL;DR: The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation as mentioned in this paper The Knowledge creating company is a knowledge-creating company that creates the dynamism of the Japanese economy.
Abstract: เมอพดถงหนงสอท เกยวกบการจดการความรแลวนน คนทอยแวดวง การจดการความรยอมตองรจกหนงสอเลมหนงซงนบไดวาเปนหนงสอคลาสสคทม ผอานและอางองเปนจานวนมาก หนงสอเลมนมชอวา The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation ซงเขยนโดย Ikujiro Nonaka และ Hirotaka Takeuchi สองนกเขยนชาวแดนอาทตย อทย แมวาจะเขยนตงแตป 2538 แตกนบไดวาเปนหนงสอทมคณคาทางวชาการและ มความนาสนใจมากเลมหนง Nonaka และ Takeuchi นนไดกลาวเกยวกบการสรางความรในองคกร ธรกจโดยยกตวอยางบรษทในญปนหลายบรษท เชน ฮอนดา มตซชตะ แคนนอน นสสน เอนอซ เปนตน ในหนงสอเลมนพวกเขาไดเรมจากการกลาวถงความรในฐานะ ทเปนทรพยากรทสาคญตอการสรางความไดเปรยบในการแขงขนขององคกร มการ อางองถงการนยามความหมายของคาวาความรทนกวชาการตางๆ ไดกาหนดไว นอกจากนยงมการนาเสนอทฤษฎการสรางความรองคกร การสรางความรองคกรใน อดศร ณ อบล * Adisorn Na Ubon The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation

13,312 citations

Book
01 Jan 1998
TL;DR: The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage.
Abstract: From the Publisher: The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing on their work with more than 30 knowledge-rich firms, the authors-experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively?; What are the best ways to incorporate technology into knowledge work?; What does a successful knowledge project look like-and how do you know when it has succeeded? In the end, say the authors, the human qualities of knowledge-experience, intuition, and beliefs-are the most valuable and the most difficult to manage. Applying the insights of Working Knowledge is every manager's first step on that rewarding road to long-term success. A Library Journal Best Business Book of the Year. "For an entire company...to have knowledge, that information must be coordinated and made accessible. Thomas H. Davenport...and Laurence Prusak... offer an elegantly simple overview of the 'knowledge market' aimed at fulfilling that goal.... Working Knowledge provides practical advice about implementing a knowledge-management system....A solid dose of common sense for any company looking to acquire -- or maintain -- a competitive edge."--Upside, June 1998

10,791 citations


"Knowledge management: issues, chall..." refers background in this paper

  • ...Perhaps the most important distinguishing feature of the new economy, however, is that it has become a knowledge economy where “knowledge, not labor or raw material or capital, is the key resource” of production [1]....

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Book
01 Jan 1995
TL;DR: In this article, Nonaka and Takeuchi argue that Japanese firms are successful precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies, and they reveal how Japanese companies translate tacit to explicit knowledge.
Abstract: How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.

7,448 citations