Knowledge management: issues, challenges and opportunities for governments in the new economy
07 Jan 2002-Vol. 6, pp 129
TL;DR: Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations on a suggested implementation approach.
Abstract: Throughout history, knowledge has always been viewed from multiple perspectives-abstract, philosophical, religious and practical. This paper focuses on the practical perspective and how governments can capitalize on it as they attempt to come to terms with the forces being unleashed by what is being described as the "new economy." To deliver more innovative services to a demanding public, governments must be involved in the deployment of such new services as e-government and e-commerce. Active management of their knowledge assets is mandatory for success. Drawing from reported private sector experiences, some issues, challenges and opportunities for government services provision are examined. A suggested implementation approach highlights leadership, culture, technology, and measurement as critical success factors. Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices" and concludes with recommendations.
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01 Jan 1995
TL;DR: In this article, Nonaka and Takeuchi argue that Japanese firms are successful precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies, and they reveal how Japanese companies translate tacit to explicit knowledge.
Abstract: How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.
7,448 citations
01 Jan 2003
TL;DR: The new economy not only poses challenges, but also offers opportunities for both private and public sectors alike as mentioned in this paper, and government must take active initiatives to adopt new management tools, techniques and philosophies of the private sector and adapt to its circumstance.
Abstract: The new economy not only poses challenges, but also offers opportunities for both private and public sectors alike. To meet the challenges and take the opportunities, government must take active initiatives to adopt new management tools, techniques and philosophies of the private sector and adapt to its circumstance. Knowledge management (KM) is such an area that needs to be further explored and exploited for its full benefits to be reaped. Key issues, challenges, and opportunities of KM in the public sector need to be addressed and better understood
269 citations
TL;DR: A new book enPDFd common knowledge how companies thrive by sharing what they know that can be a new way to explore the knowledge is shown, which can get one thing to always remember in every reading time, even step by step.
Abstract: Spend your time even for only few minutes to read a book. Reading a book will never reduce and waste your time to be useless. Reading, for some people become a need that is to do every day such as spending time for eating. Now, what about you? Do you like to read a book? Now, we will show you a new book enPDFd common knowledge how companies thrive by sharing what they know that can be a new way to explore the knowledge. When reading this book, you can get one thing to always remember in every reading time, even step by step.
269 citations
TL;DR: The ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.
Abstract: In this paper, the development of knowledge management (KM) was surveyed, using a literature review and classification of articles from 1995 to 2004. With a keyword index and article abstract, we explored how KM performance evaluation has developed during this period. Based on a scope of 108 articles from 80 academic KM journals (retrieved from six online databases), we surveyed and classified methods of KM measurement, using the following eight categories: qualitative analysis, quantitative analysis, financial indicator analysis, non-financial indicator analysis, internal performance analysis, external performance analysis, project-orientated analysis and organizationorientated analysis, together with their measurement matrices for different research and problem domains. Future development directions for KM performance evaluation are presented in our discussion. They include: (1) KM performance measurements have tended towards expertise orientation, while evaluation development is a problemorientated domain; (2) different information technology methodologies, such as expert systems, knowledge-based systems and case-based reasoning may be able to evaluate KM as simply another methodology; (3) the ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.
178 citations
TL;DR: The results prove the proposed method can act as a measurement tool for the entire KM of an organization and is generic in nature and applicable to benefit an organization.
Abstract: This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.
173 citations
References
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01 Jan 2000
TL;DR: Knowledge Management: An Emerging Discipline Rooted in a Long History as mentioned in this paper, is an emerging discipline rooted in a long history of knowledge management and knowledge and information: The Need for Crisp Definitions Driving Forces behind Knowledge Management External Driving Forces Internal Driving Forces Ongoing Developments What Is New? What May Lie ahead for Knowledge Management? The Changing Workplace Towards a Knowledge Management Discipline Concluding Perspectives References Notes
Abstract: Introduction History of Knowledge Management Intellectual Roots of Knowledge Management Different Brands of Knowledge Management Knowledge and Information: The Need for Crisp Definitions Driving Forces behind Knowledge Management External Driving Forces Internal Driving Forces Ongoing Developments What Is New? What May Lie ahead for Knowledge Management? The Changing Workplace Towards a Knowledge Management Discipline Concluding Perspectives References Notes Knowledge Management: An Emerging Discipline Rooted in a Long History
214 citations
"Knowledge management: issues, chall..." refers background in this paper
...[9] According to [ 9 ], creating new knowledge is a complex process in which insights have to be internalized by establishing links with existing or prior knowledge....
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...[ 9 ] According to [9], creating new knowledge is a complex process in which insights have to be internalized by establishing links with existing or prior knowledge....
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TL;DR: A fundamental step towards future process‐thinking is to demonstrate purpose by introducing purpose‐correct language into the organization by applying the Data‐Information‐Knowledge‐Technology (DIKT) learning process and the consistent use of DIKT terms.
Abstract: Knowledge as a concept requires definition or reinvention in terms of delivering New Market Values of expectations. The ability to create knowledge about the future and learning to implement it quickly in the form of a technology will become a core organizational competence. A fundamental step towards future process‐thinking is to demonstrate purpose by introducing purpose‐correct language into the organization. This can be accomplished by applying the Data‐Information‐Knowledge‐Technology (DIKT) learning process and the consistent use of DIKT terms.
64 citations
01 Jan 2000
TL;DR: Price and quality alone are no longer sufficient to gain competitive advantage and it is high quality knowledge which provides the opportunities for adding exclusive value to products and services.
Abstract: The knowledge theory - the knowledge enterprise the knowledge ambition knowledge development the knowledge practice - the knowledge enterprise in actual practice regimes for the knowledge enterprise the tools - lateral organization steering on people information technology renovation of the knowledge enterprise.
63 citations
"Knowledge management: issues, chall..." refers background in this paper
...While we have always been concerned with managing data and information in order to improve organizational efficiency and effectiveness, today the Internet and related technologies have enabled us to make data, information and even knowledge available to anyone at anytime....
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...Some authors, including [4], [5] have proposed a classification of knowledge assets as being one form of human, intellectual, social and structural capital, which could be tangible or intangible and hidden within the organization....
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21 citations
18 citations