Patent
Method, apparatus and system for capturing and analyzing interaction based content
Ilan Freedman,Yair Dolev,Talia Falik,Oren Pereg,Moshe Waserblat,Gili Aharoni,Eytan Bar,Shai Shermister,Lior Arussy,Yifat Meidav +9 more
Reads0
Chats0
TLDR
In this article, a method and apparatus for capturing and analyzing customer interactions is described, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).Abstract:
A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).read more
Citations
More filters
Patent
Mobile terminal and method of controlling the same
TL;DR: In this article, a mobile terminal can display a movement of an icon being displayed on the displayed wallpapers and preview screens, allowing the user to intuitively recognize a location of the icon and effectively move the icon.
Patent
Multi-party conversation analyzer & logger
Jay Gainsboro,Lee Weinstein +1 more
TL;DR: In this paper, a speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate.
Patent
Systems and methods to match identifiers
Edward W. Fordyce,Leigh Amaro,Michelle Eng Winters,Nurtekin Savas,Charles Raymond Byce,Ryan Hagey +5 more
TL;DR: In this article, a system is proposed to identify a second account identifier of a user from the second user identifier based on the mapping data between the first user identifiers and the first account identifiers to facilitate targeted advertising using the profile of the user and/or to provide information about certain transactions of the users related to a previously presented advertisement.
Patent
Method and apparatus for video frame sequence-based object tracking
TL;DR: In this paper, an apparatus and method for the analysis of a sequence of captured images covering a scene for detecting and tracking of moving and static objects was presented, and matching the patterns of object behavior in the captured images to object behaviour in predetermined scenarios.
Patent
Computational user-health testing
TL;DR: In this paper, the authors describe methods, apparatuses, computer program products, devices and systems that carry out detecting user data from an interaction between a user and at least one device-implemented application whose primary function is different from symptom detection.
References
More filters
Journal ArticleDOI
Speaker Verification Using Adapted Gaussian Mixture Models
TL;DR: The major elements of MIT Lincoln Laboratory's Gaussian mixture model (GMM)-based speaker verification system used successfully in several NIST Speaker Recognition Evaluations (SREs) are described.
Patent
System and method for implementing a knowledge management system
TL;DR: In this paper, a method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer, where documents are transformed from clear text into a structured record and automatically constructed indexes help identify when the structured record is an appropriate response to a query.
Journal ArticleDOI
Comparison of four approaches to automatic language identification of telephone speech
TL;DR: Four approaches for automatic language identification of speech utterances are compared: Gaussian mixture model (GMM) classification; single-language phone recognition followed by languaged dependent, interpolated n-gram language modeling (PRLM); parallel PRLM, which uses multiple single- language phone recognizers, each trained in a different language; and languagedependent parallel phone recognition (PPR).
Patent
Abnormality detection and surveillance system
TL;DR: In this paper, a surveillance system with at least one primary video camera for translating real images of a zone into electronic video signals at a first level of resolution is presented, which includes means for sampling movements of an individual or individuals located within the zone from the video signal output from at least 1 video camera.
Patent
Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
Christopher Clemmett Macleod Beck,Jonathan Michael Berke,Joel A. Johnstone,Robin Marie Mitchell,James Karl Powers,Mark Franklin Sidell,Charles Dazler Knuff +6 more
TL;DR: In this paper, a campaign module in a multimedia call center (MMCC) has programmable dynamic campaign module (DCM 349) for facilitating and monitoring outbound campaigns, which comprises an interaction-level monitoring function (367) for monitoring interaction level of the MMCC according to programmed criteria, and comparing the real-time level with preset threshold, a search and retrieve function (363) for searching a data repository storing records of interactions and retrieving interaction data for specific interactions according to programming criteria, a scripting function for selecting agents of theMMCC for participating in a campaign, and