Minimizing the cost of emotional dissonance at work: a multi-sample analysis
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Cites background from "Minimizing the cost of emotional di..."
...Taken together, it can be argued that SA and DA deplete service personnel psychological resources (Kinman et al., 2011), affects their wellness (Mishra & Kumar, 2016) and consequently, hinders optimal performance....
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Cites background from "Minimizing the cost of emotional di..."
...Hence, and according to the COR model, in the absence of resource refill, in order to minimize resource loss, employees engage in withdrawal behavior (Mishra & Kumar, 2016)....
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Cites background from "Minimizing the cost of emotional di..."
...12 Mishra & Kumar (2016) Minimizing the cost of emotional dissonance at work: a multi-sample analysis....
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"Minimizing the cost of emotional di..." refers background or methods in this paper
...50 or higher (Bagozzi and Yi, 1988), which in turn indicates that, on average, the construct explains more than half of the variance of its indicators....
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...70 (Bagozzi and Yi, 1988), indicating acceptable reliability of the scales used in the study. Consistent to the suggestions of Podsakoff and his colleagues (2012), we considered several procedural and statistical remedies to limit the possibility of common method bias in both the studies....
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...70 (Bagozzi and Yi, 1988), indicating acceptable reliability of the scales used in the study....
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...50 or higher (Bagozzi and Yi, 1988), which in turn indicates that, on average, the construct explains more than half of the variance of its indicators. All the scales demonstrated convergent validity (Table I(a-b)). Discriminant validity is the extent to which a construct is truly distinct from other constructs by empirical standards. The Fornell and Larcker (1981) criterion is a more conservative approach to assessing discriminant validity....
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10,212 citations
"Minimizing the cost of emotional di..." refers methods in this paper
...Finally we measured emotional exhaustion by using the four items of the nine-item subscale from the Maslach Burnout Inventory (Maslach and Jackson, 1981)....
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9,782 citations
"Minimizing the cost of emotional di..." refers background in this paper
...Therefore employees are more sensitive to workplace stressors that threaten their resources (Hobfoll, 1989)....
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