Journal ArticleDOI
Minimizing the cost of emotional dissonance at work: a multi-sample analysis
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TLDR
In this article, the authors examined the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship and found support for the moderation effect of perceived organizational support on emotional dysphance-emotional exhaustion.Abstract:
Purpose – The present study is based on two samples from two occupational groups (one among medical representatives in pharmaceutical industry and other among frontline employees in hospitality industry). The study found support for the moderation effect of perceived organizational support (POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice. Design/methodology/approach – Following the survey research method the study collected the data from two occupational groups. Findings – The study found support for the moderation effect of POS on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. Originality/value – The study argued the negative effects...read more
Citations
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Journal ArticleDOI
Fire hazard in buildings: review, assessment and strategies for improving fire safety
TL;DR: An integrated framework for mitigation of fire hazards is proposed that encompasses both prevention and management of fire hazard, and has social implications as it addresses some of the current challenges relating to fire hazard in buildings and will enhance overall fire safety.
Journal ArticleDOI
Workaholism profiles: Associations with determinants, correlates, and outcomes
TL;DR: In this paper, the authors examined how the two dimensions of workaholism (working excessively and compulsively) combine within different profiles of workers, and found that emotional dissonance and employees' perceptions of their workplaces' psychosocial safety climate (Study 1, n = 465), as well as job demands, resources, and perfectionism (Study 2, n= 780) in the prediction of profile membership.
Dissertation
Les exigences du travail et le bien-être dans la profession infirmière : le rôle des ressources émotionnelles
TL;DR: Pohl et al. as mentioned in this paper investigated the effect of emotions on the perception of the soutien emotionnel au travail on the performance of infirmiers in hospitals.
DissertationDOI
Understanding Ambivalence as an emotional response to organisational change under New Public Management: A study of English housing associations
TL;DR: In this paper, the authors use the concept of emotional ambivalence, understood as a dynamic emotional response to change that unfolds over time, to explore the complex emotions experienced by employees and managers under New Public Management (NPM).
Journal ArticleDOI
Impact of surface acting and deep acting techniques on teachers’ organizational commitment
TL;DR: In this paper, the authors examined the relationship between surface acting (SA), deep acting (DA), and organizational commitment (OC) and found that both SA and DA have a significant negative relationship with OC.
References
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Journal ArticleDOI
Free to punish: a motivated account of free will belief.
TL;DR: It is functional for holding others morally responsible and facilitates justifiably punishing harmful members of society and the real-world prevalence of immoral behavior predicted free will belief on a country level.
Journal ArticleDOI
Revisiting the smiling service worker and customer satisfaction
Magnus Söderlund,Sara Rosengren +1 more
TL;DR: In this paper, the authors examined whether the service worker's display of smiles in the service encounter has an effect on customer satisfaction and found that the smiling service worker produced a higher level of customer satisfaction than the neutral service worker, regardless of the sex of the service workers and the participant's gender.
Journal ArticleDOI
Organizational goals and values: A socialization model
TL;DR: In this article, the authors present a model of socialization that focuses on the antecedents and outcomes of socialisation in one specific content area: organizational goals and values, and the model suggests that an individual's agreement with the organization's values (work value congruence) and the importance of the individual's own work values interact to determine the outcomes of the socialization to the organizational goals, thus, the individual may engage in detrimental behaviors if the individual has a strong belief in his/her own values.
Book
Managing Emotions in the Workplace
TL;DR: The management of emotions in the workplace has been studied extensively in the literature as discussed by the authors, with a focus on the causes and effects of emotions at work and their implications for the management of these emotions.
Journal ArticleDOI
Emotional exhaustion and job performance: the mediating role of organizational commitment
TL;DR: In this paper, the authors analyzed the impact of emotional exhaustion on turnover intention, task performance and organizational citizenship behavior among hospital nurses in China and found that there was a significant indirect effect for OCB directed at individuals and no mediation effect for task performance.