Journal ArticleDOI
Minimizing the cost of emotional dissonance at work: a multi-sample analysis
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TLDR
In this article, the authors examined the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship and found support for the moderation effect of perceived organizational support on emotional dysphance-emotional exhaustion.Abstract:
Purpose – The present study is based on two samples from two occupational groups (one among medical representatives in pharmaceutical industry and other among frontline employees in hospitality industry). The study found support for the moderation effect of perceived organizational support (POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice. Design/methodology/approach – Following the survey research method the study collected the data from two occupational groups. Findings – The study found support for the moderation effect of POS on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. Originality/value – The study argued the negative effects...read more
Citations
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Journal ArticleDOI
Fire hazard in buildings: review, assessment and strategies for improving fire safety
TL;DR: An integrated framework for mitigation of fire hazards is proposed that encompasses both prevention and management of fire hazard, and has social implications as it addresses some of the current challenges relating to fire hazard in buildings and will enhance overall fire safety.
Journal ArticleDOI
Workaholism profiles: Associations with determinants, correlates, and outcomes
TL;DR: In this paper, the authors examined how the two dimensions of workaholism (working excessively and compulsively) combine within different profiles of workers, and found that emotional dissonance and employees' perceptions of their workplaces' psychosocial safety climate (Study 1, n = 465), as well as job demands, resources, and perfectionism (Study 2, n= 780) in the prediction of profile membership.
Dissertation
Les exigences du travail et le bien-être dans la profession infirmière : le rôle des ressources émotionnelles
TL;DR: Pohl et al. as mentioned in this paper investigated the effect of emotions on the perception of the soutien emotionnel au travail on the performance of infirmiers in hospitals.
DissertationDOI
Understanding Ambivalence as an emotional response to organisational change under New Public Management: A study of English housing associations
TL;DR: In this paper, the authors use the concept of emotional ambivalence, understood as a dynamic emotional response to change that unfolds over time, to explore the complex emotions experienced by employees and managers under New Public Management (NPM).
Journal ArticleDOI
Impact of surface acting and deep acting techniques on teachers’ organizational commitment
TL;DR: In this paper, the authors examined the relationship between surface acting (SA), deep acting (DA), and organizational commitment (OC) and found that both SA and DA have a significant negative relationship with OC.
References
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Journal ArticleDOI
A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis
TL;DR: In this paper, the authors examined the impact of correlated error among the dependent and independent variables in order to explore whether or not artificial interaction terms can be generated, and the results are clear-cut: Artifactual interaction cannot be created; true interactions can be attentuated.
Journal ArticleDOI
Emotional exhaustion as a predictor of job performance and voluntary turnover.
TL;DR: In this paper, the authors examined the relationship of emotional exhaustion to job satisfaction, voluntary turnover, and job performance, and found that emotional exhaustion was associated with both performance and subsequent turnover.
Journal ArticleDOI
Expression of Emotion as Part of the Work Role
Anat Rafaeli,Robert I. Sutton +1 more
TL;DR: In this article, a conceptual framework is proposed to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations, which is similar to our framework.
Journal ArticleDOI
The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
TL;DR: The authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions and posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment.
Journal ArticleDOI
Percept-Percept Inflation in Microorganizational Research: An Investigation of Prevalence and Effect
TL;DR: In this article, a study of 42,934 correlations published in 581 articles revealed general evidence that self-report methods have produced percept-percept inflation in micro-research on organizations and suggested that this effect is diminished when 1 or both covariates are demographic variables.