Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Proceedings ArticleDOI
Knowledge-based strategies and information system technologies: preliminary findings
Meir Russ,Jeannette K. Jones +1 more
TL;DR: In this paper, the authors used a recently proposed framework to analyse the relationship between six KB strategic dimensions, organisational culture, and information systems technologies, and found that two KB strategies had a positive association with a number of IS technologies.
Principles for Implementing Modularity in Healthcare
TL;DR: In this paper, the authors argue that the lack of guidance on reorganizations of existing healthcare offerings in a modular way is at least partially due to the fact that there is no formal service specification process.
Proceedings ArticleDOI
iSIM: A proposed methodology for industrial-oriented Service Innovation
TL;DR: In this article, the authors developed a reference framework called iSIM (industrial-oriented service innovation methodology) for service innovation, which focuses on design and plan stage, with its purpose for fostering and developing new service industries.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
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