New service development: areas for exploitation and exploration
01 Apr 2002-Journal of Operations Management (No longer published by Elsevier)-Vol. 20, Iss: 2, pp 135-157
TL;DR: The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.
About: This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.
Citations
More filters
14 Sep 2012
2 citations
01 Dec 2017
TL;DR: In this article, the authors use bibliometric analysis to uncover the literature development in service research and identify the changing dominant research themes and see a shift in orientation from a narrowly focused Operations Research tradition to a more managerial and strategic emphasis that places services, and specifically the emergence of servitization, at the centre stage of strategy and value creation.
Abstract: For several years attention has been directed to the possible value for manufacturers shifting focus downstream in the value chain As such the topic of servitization is emerging as a distinct and prominent research area But even with this growing significance, there is only limited prior research analysing the citation patterns in service research, and none has focused on the emergence of servitization, associated terms, and its strong cross disciplinary nature We use bibliometric analysis to uncover the literature development in service research and identify the changing dominant research themes Specifically, we present the outputs of the co-citation networks for three periods: 1990s (early period), 2000s (middle), and 2010s (recent) and see a shift in orientation from a narrowly focused Operations Research tradition to a more managerial and strategic emphasis that places services, and specifically the emergence of servitization, at the centre stage of strategy and value creation
2 citations
Cites background from "New service development: areas for ..."
...[33] propose a number of research opportunities within the field of NSD....
[...]
21 Oct 2008
TL;DR: In this paper, the authors explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek (1999), and combined relative service innovation theories, and creating a research model, and analyzed the causal path of SST's attitude.
Abstract: Service innovation has a positive impact on the performance of new services. Considering service costs, service efficiency, decrease of the heterogeneity and perish ability of service, many enterprises adopted Self-Service Technologies (SSTs) into their service process. This paper explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek (1999). This study combines relative service innovation theories, and creating a research model, and analyze the causal path of SSTs attitude. This paper utilizes LISREL software analyze the relations between latent variables and to examine the fitness of research model. This study purpose is to find impact factors of service innovation to SSTs that use multi media kiosk (MMK) for case study. The result display Technology Readiness Index (TRI) and Technology Anxiety (TA) are affected by service innovation that is positive highly correlation.
2 citations
Cites background from "New service development: areas for ..."
...However, another group of consumers, the service technology transfer process has brought their anxiety and not the smooth operation of doubts [13], so that consumers will consider the cost size of use new technologies, whether it is worthwhile to transfer [8]....
[...]
..." Scholars will be divided into service innovation that radical innovations and incremental innovations two types [13]....
[...]
Dissertation•
01 Jan 2014
2 citations
01 Jan 2009
TL;DR: Project evaluation is concerned with indicators setting and performance tracking along the life of a project as discussed by the authors, which plays an essential role to the success of any project and therefore demands special attention.
Abstract: Project evaluation is concerned with indicators setting and performance tracking along the life of a project. It plays an essential role to the success of any project and therefore demands special ...
2 citations
References
More filters
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Abstract: This paper considers the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning. It examines some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space, and the effects of ecological interaction. Two general situations involving the development and use of knowledge in organizations are modeled. The first is the case of mutual learning between members of an organization and an organizational code. The second is the case of learning and competitive advantage in competition for primacy. The paper develops an argument that adaptive processes, by refining exploitation more rapidly than exploration, are likely to become effective in the short run but self-destructive in the long run. The possibility that certain common organizational practices ameliorate that tendency is assessed.
16,377 citations
6,797 citations
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Abstract: The literature on product development continues to grow. This research is varied and vibrant, yet large and fragmented. In this article we first organize the burgeoning product-development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving. Second, we synthesize research findings into a model of factors affecting the success of product development. This model highlights the distinction between process performance and product effectiveness and the importance of agents, including team members, project leaders, senior management, customers, and suppliers, whose behavior affects these outcomes. Third, we indicate potential paths for future research based on the concepts and links that are missing or not well defined in the model.
3,824 citations
"New service development: areas for ..." refers background in this paper
...…that a common set of factors—development process, market/environment, organizational and strategic—impact NPD performance (Schilling and Hill, 1998; Brown and Eisenhardt, 1995; Montoya-Weiss and Calantone, 1994) and NSD performance (de Brentani, 1995; Cooper et al., 1994; Cooper and de Brentani,…...
[...]
...This challenge is particularly difficult given the diverse literature reporting NPD research (see Krishnan and Ulrich, 2001; Wind and Mahajan, 1997; Brown and Eisenhardt, 1995)....
[...]
...The extant NPD research does not have all the answers to the questions of product or service development, but there is a foundation that can be drawn on (see integrative reviews by Krishnan and Ulrich, 2001; Schilling and Hill, 1998; Wind and Mahajan, 1997; Brown and Eisenhardt, 1995)....
[...]
...Underlying the empirical work addressing the antecedents of development performance is the belief that a common set of factors—development process, market/environment, organizational and strategic—impact NPD performance (Schilling and Hill, 1998; Brown and Eisenhardt, 1995; Montoya-Weiss and Calantone, 1994) and NSD performance (de Brentani, 1995; Cooper et al....
[...]
Journal Article•
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Abstract: Many of the pioneers of Internet business, both dot-coms and established companies, have competed in ways that violate nearly every precept of good strategy. Rather than focus on profits, they have chased customers indiscriminately through discounting, channel incentives, and advertising. Rather than concentrate on delivering value that earns an attractive price from customers, they have pursued indirect revenues such as advertising and click-through fees. Rather than make trade-offs, they have rushed to offer every conceivable product or service. It did not have to be this way--and it does not have to be in the future. When it comes to reinforcing a distinctive strategy, Michael Porter argues, the Internet provides a better technological platform than previous generations of IT. Gaining competitive advantage does not require a radically new approach to business; it requires building on the proven principles of effective strategy. Porter argues that, contrary to recent thought, the Internet is not disruptive to most existing industries and established companies. It rarely nullifies important sources of competitive advantage in an industry; it often makes them even more valuable. And as all companies embrace Internet technology, the Internet itself will be neutralized as a source of advantage. Robust competitive advantages will arise instead from traditional strengths such as unique products, proprietary content, and distinctive physical activities. Internet technology may be able to fortify those advantages, but it is unlikely to supplant them. Porter debunks such Internet myths as first-mover advantage, the power of virtual companies, and the multiplying rewards of network effects. He disentangles the distorted signals from the marketplace, explains why the Internet complements rather than cannibalizes existing ways of doing business, and outlines strategic imperatives for dot-coms and traditional companies.
3,558 citations
"New service development: areas for ..." refers background in this paper
...The Internet dramatically reduces these barriers, as summarized in Table 3 ( Porter, 2001 )....
[...]
...A differentiation strategy is difficult to attain in a service environment where innovations are quickly and easily copied ( Porter, 2001 )....
[...]
Book•
01 Jan 1986TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Abstract: Innovation is defined as the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order. This definition focuses on four basic factors new ideas, people, transactions, and institutional context. An understanding of how these factors are related leads to four basic problems confronting most general managers: 1 a human problem of managing attention, 2 a process problem in managing new ideas into good currency, 3 a structural problem of managing part-whole relationships, and 4 a strategic problem of institutional leadership. This paper discusses these four basic problems and concludes by suggesting how they fit together into an overall framework to guide longitudinal study of the management of innovation.
3,513 citations
"New service development: areas for ..." refers background in this paper
...Focusing on NPD, Van de Ven (1986) notes four problems related to the management of development and innovation efforts....
[...]
...Focusing on NPD, Van de Ven (1986) notes four problems related to the management of development and innovation efforts....
[...]