Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal Article
Operational Guidelines for Human Capital and Innovative Tourism Entrepreneurs in Sustainable Tourism Perspectives: An Analysis of Tour Operators in The Andaman Provinces of Thailand
TL;DR: In this paper, the authors analyzed the performance and innovation of entrepreneurs within the tourism industry and identified human capital and service innovation capability as contributing factors to performance, and they employed a mixed-method approach.
Posted Content
market/customer intelligence, brands/bonds, and technologies/processes
Jaakko Aspara,Henrikki Tikkanen +1 more
TL;DR: In this article, the authors explicitly examine exploration and exploitation related to customers and markets, and explain the logic of exploration-exploitation with respect to two market-related resource classes, namely, the firm's knowledge of markets and customers (market/customer intelligence) and market actors' knowledge of and bonds to the firm (brands/bonds) as viewed in combination with the resource class of technologies, processes, and products.
Proceedings Article
A Community-Amplified Crowdsourcing Method Utilizing The "Correspondent" Mode In Service Innovation. Lessons From Qualityhunters2 Of Finnair And Helsinki Airport
TL;DR: Whether the typical crowdsourcing process offered by many intermediaries can be improved with an online community-augmented correspondent approach is answered to advance knowledge of crowdsourcing used in service innovation.
Journal Article
Evaluating New Service Development Performance Based on Multigranular Linguistic Assessment
Wen-Pai Wang,Mei-Ching Tang +1 more
TL;DR: A 2-tuple fuzzy linguistic computing approach to dealing with heterogeneous information and information loss problems while the processes of subjective evaluation integration while avoiding the information loss effectively is presented.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more